PARCELFORCE WORLDWIDE AND THE COMMUNICATION WORKERS UNION AGREEMENT INTRODUCING A NEW DEPOT INDOOR BONUS SCHEME

PARCELFORCE WORLDWIDE AND THE COMMUNICATION WORKERS UNION AGREEMENT INTRODUCING A NEW DEPOT INDOOR BONUS SCHEME

Branches and representatives will be aware that in 2020 an interim bonus scheme was introduced for C&D drivers in Parcelforce (LTB 308/20refers).  At that time discussions were also underway in relation to a new scheme for the Depot based Indoor and Admin functions.  During discussions, as an interim measure, it had been agreed that the Indoor and Admin members would receive a payment of £4 per week until the new scheme was concluded and launched.

When the C&D arrangements were concluded it had been envisaged that a revised Indoor scheme could be finalised at pace, however in the event it has proved more difficult than anticipated to establish a process that provided a genuinely achievable reward for Depot Indoor members, while also meeting the efficiency aspirations of the business.  A number of scheme options were considered and trialed before a structure was derived which provides a realistic opportunity for our members to earn a bonus at the upper levels.

Extensive discussions have therefore taken place to finalise a revised bonus scheme with trial activity/analysis taking place at 5 depots to test the viability of the measures and structure of the revised scheme.  Following a successful outcome an agreement has now been concluded, which has been endorsed by the Postal Executive, a copy of which is attached for your information.

In summary the revised scheme provides the opportunity for PFW Depot Indoor members to achieve a bonus payment of £16 per week, should all criteria be met.  The total payment is equivalent to that agreed for the C&D members who meet all of their required criteria.

The bonus scheme will be operated on a Monday – Fridaybasis.  The same eligibility rules and principles of the FTD scheme in relation to payment conditions will apply to the scheme, including pro rata payments being made to part-time employees.

As with the C&D scheme the bonus has a Gateway Target that must be achieved prior to other elements of the bonus being payable, which would then provide the potential to achieve the £16 per week payment.  The required elements are:

  • Achievement of scan to route (£5 per week).
  • Achievement of First Time Resolution – Customer Calls (£3 per week).
  • Achievement of Resolve Messaging SLA (£3 per week).
  • Achievement of Trailer Tip Time (£1 per day/£5 per week).

The revised scheme will be introduced on 27th September 2021 and will be subject to support, monitoring and review by the Table of Success Resourcing JWG.

Any enquiries in relation to this LTB should be addressed to Davie Robertson, Assistant Secretary, email: dwyatt@cwu.orgquoting reference: 134.02

Yours sincerely

Davie Robertson

Assistant Secretary

LTB 383/21

Att: PFW Indoor Bonus Scheme 09.09.21

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