CWU 2023 Diary

CWU 2023 Diary

We have extended the deadline for personalised diaries. Branches can personalise an area on the front cover of the CWU pocket diary and also have the option to have a personalised page (printed on one side only) which will be inserted near the front of the pocket diary.

The CWU pocket diary is priced at £2.00 and the A5 desk diary is priced at £3.00.

We also continue to offer branches bulk discount on pocket diaries only on orders of 1,000 or more for £1.50 per diary.

Branches ordering unaltered diaries should return their completed order form by no later than Monday 23rdSeptember.

Personalised branch diary orders only

Branch personalised diary orders must be returned by no later than Friday 10th June. On receipt of your order form you will be emailed the appropriate template(s), please ensure to include your email address as this is where your template(s) will be sent together with further instructions.

Please complete your template(s) as soon as possible and note the return deadline is Wednesday 15th June. Due to strict deadlines any orders or proofs received after the dates provided may not be processed.

If you would like to use your 2022 diary template(s) and there are no changes, please advise Marcia Murray.

Orders will be based on the following:
Minimum order to personalise front cover: 250 units
Minimum order to insert page: 500 units
Minimum order to personalise front cover and insert page: 500 units

All completed order forms and enquiries on this LTB should be sent to Marcia Murray by email to

The diaries will be dispatched w/c Monday 26th September 2022.

Kind regards,

Chris Webb
Head of Communications, Engagement and Media

22LTB243 CWU 2023 Diary

Diary Order Form

Royal Mail Group (SHE) Safety Flash FY22 013 – Serious Dog Attack in Garden: Background and Description – What Happened

Royal Mail Group (SHE) Safety Flash FY22 013 – Serious Dog Attack in Garden:

Background and Description – What Happened

Royal Mail Group’s Safety Team have issued RMG SHE Safety Flash FY22 013 following yet another recent serious dog attack, this time the victim was a postwoman/OPG member in Goole (East Yorkshire) who earlier this month received horrific injuries to her legs, arm, wrist and a fractured bone in the right hand during the savage attack.

In this case, the victim was a fairly new member of staff who had joined Royal Mail quite recently. The employee arrived at what is a large house in large surrounding gardens. On the front gates was a sign – “Warning Beware of The Dogs”. The postwoman saw and heard no dogs present. She rattled the gate and got no response. She then entered the garden and approached the house which was a little distance from the gate. As she neared the house, a very aggressive, large German Shepherd dog came from behind the house with a second dog and immediately launched a ferocious, violent attack on the member, knocking her to the ground and inflicting several serious bite wound and laceration injuries to the victim’s legs, arms, a wrist and a hand including a bone fracture. The dog was eventually pulled off and dragged away by the owner and returned to the property.

The Safety Flash has been released to once again raise awareness and raise the profile of the need for the delivery workforce to be vigilant and follow dog risk controls and safe systems of work in order to reduce the risk of dog attacks.

Delivery members should adopt a ‘zero tolerance’ approach, taking no risks and following the ‘AVOID’ acronym message. If a suspected dog risk exists at a premises, then the approach should be to ‘err on the side of caution’ as ‘it’s better to be safe than sorry.’

A Police investigation and an internal Royal Mail/CWU joint investigation are both underway. The CWU Area Health and Safety Representative is fully involved locally in the investigation and the CWU/HQ Health, Safety and Environment Department is involved nationally. We are in close contact with our Branch ASR and in regular contact also with the Royal Mail Security Investigation Team and Royal Mail Group Senior Lawyer and Legal Department, receiving regular updates.


The injured postwoman was taken to hospital via ambulance and received emergency surgery on the injuries resulting in multiple stitches plus medication to prevent serious infection. Hospital treatment continues.

Dog Awareness

As indicated in LTBs 134/22 and 150/22, a detailed staff WTLL Briefing on dog awareness was produced in consultation with the CWU Health, Safety & Environment Department to be delivered to the Delivery Office workforce in preparation for the reinstatement of PDA ‘Signed-For’ deliveries, reminding and raising awareness of all delivery staff to be vigilant at all times and to always take the safe course of action regarding dogs. Take no risks and take no assurances from dog owners either!


There are 3000 dog attacks on postmen and women every year. 1000 postmen and women have had a finger or part finger bitten off in the last 5 years through letterboxes. Members need to be vigilant and aware of the risks that dogs pose and take no chances. Royal Mail and CWU agree that the safety of our delivery workforce is paramount, and dog awareness must be taken seriously.


  • 3000 dog attacks on postmen and women every year!
  • 1000 postmen and women have had a finger bitten off in the last 5 years – don’t put your fingers through the letter box!
  • 5 people have been killed in dog attacks this year in the UK, averaging one a month, 4 of them children.
  • 5 million households in the UK have acquired a pet during the 2-year pandemic according to the Pet Food Manufacturers’ Association. That means the UK now has 17 million pet-owning homes – mostly dogs.

Raise Awareness – Be Vigilant

The aim of this LTB and the attachments is to raise awareness of the dog risk and to urge members on delivery to always stay vigilant in order to do what we can jointly to minimise the risk of dog attacks on members and to promote the staff dog awareness ‘AVOID’ acronym message. The ‘AVOID’ message, outlined in the attached briefing is crucially important at this time – the message is:-  ‘AVOID and Stay Safe’ –  Managers and Workplace Coaches have been requested to ensure that staff are thoroughly briefed on the importance of using ‘AVOID’ and being dog aware. All CWU Reps should support getting the message across to all members.

Key Messages, Learning Points and Activities – DOMs to take appropriate remedial action, brief and remind all delivery staff as follows:

  • Ensure staff are being vigilant and aware that they should report all unsecure gates or properties where a dog resides to their manager, so that they can agree the necessary controls with customers to ensure the safety of delivery staff.
  • Remind staff that they may need to be prepared to use their delivery equipment (pouch or trolley) to form a barrier to defend themselves if necessary.
  • Remind staff to report all dog hazards to their manager, so that they can be assessed using the dog attack control matrix and appropriate action taken to reduce the risk.
  • Postmen and women/OPGs unfamiliar with delivery walks need to be made aware and informed of any hazards such as dangerous dogs or hazardous delivery points and the temporary controls that are in place and addresses where there are delivery suspensions.
  • Ensure that all USO delivery exceptions and suspensions, along with alternative delivery arrangements are identified on the delivery frame through the use of the special instruction card.
  • Significant dog hazards must be recorded on the ‘Outdoor Risk Assessment/(WRAP replacement) and must be identified by a yellow dot on the frame.
  • The USO Sharepoint should be used to request letters to be sent to notify customers of any concerns that need addressing.
  • 1 in 3 properties in the UK now have a dog. Approximately 2.5 million dogs were purchased during the pandemic. So therefore the risk of attack has increased significantly.

DOM/PiC Actions:

  1. Brief the Safety Flash to all staff as part of your next staff WTLL/huddle and display it on the SHE Safety Notice Board.
  2. PiC to ensure that all staff have received training on avoiding dog attacks via Content on Demand.
  3. Ensure all delivery postman/women employees have had the Delivery SSOW communicated to them in the last 12 months.
  4. Ensure walk logs are reviewed, printed off [this will support the transfer of hazards into Outdoor Risk Assessment (ORA)], and yellow dots are in place on frames for all known dog hazards.
  5. Visit the dog attack hazard intranet pages for ideas and material to reduce dog attacks. Units can order proactive dog attack postcards by contacting their local ALTS (Area Leadership Team Support).
  6. Focus safety conversations on dog attacks, check that customer gates are in good condition and secure.
  7. Managers to carry out offsite safety observations to ensure employees are working in line with this training.
  8. Following Risk Assessment, suitable controls must be identified where loose dogs are known to be present on a property and the customer told to fit an external letterbox in order to maintain safe deliveries.


  • Please ensure that this LTB, training, Safety Flash, briefing materials and images are communicated to all members.
  • Carry out safety inspections.


  • Royal Mail Group (SHE) Safety Flash FY22 013 – Serious Dog Attack in Garden
  • WTLL Dog Awareness Delivery Staff Briefing as RM re-instate ‘Signature Capture’ and embeds ‘Photo Capture on Delivery’
  • Goole Postwoman Dog Attack Injury Images
  • Scene of the Goole Dog Attack Image
  • German Shepherd Images

Yours sincerely

Dave Joyce
National Health, Safety & Environment Officer

22LTB242 Royal Mail Group (SHE) Safety Flash FY22 013 – Serious Dog Attack in Garden Goole DO Postwoman Dog Attack Injuries May 2022

SHE Flash FY22 013 – Dog Attack

Dog Awareness Brief V4 DJ

Goole DO Postwoman Dog Attack Injuries May 2022

Scene of the Goole Dog Attack May 2022


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Final comms for this week from HQ

Final comms for this week.

Brilliant call into LBC from our very own Barry Nelson to defend the NHS. Barry continues to inspire us all.



Head of Equality, Education and Development Kate Hudson on why everyone should join the rally on June 18th.



We’ll leave you with this great image from Chesham! Let’s see if you can beat this home made CWU banner.


A message to Telecom and Financial Services Branches – TUC Demo June 18th

A message to Telecom and Financial Services Branches – TUC Demo June 18th


The TUC demonstration on Saturday June 18th focuses on the cost of living crisis – something at the heart of our dispute with Openreach, BT and EE. 


The rally will also call for a new deal for workers in the UK – a campaign led by the CWU. 


We want to acknowledge and thank you for all the work you are undertaking to deliver a massive yes vote in the forthcoming industrial action ballot – it is brilliant to see the whole union coming together. 


The timing of this rally coincides with the first weekend of voting in the forthcoming national industrial action ballot. Alongside our communications and campaigning strategy, we will ensure that the ballot is centre stage in all we are doing on June 18th. The communications department will be using live and recorded footage of the rally to mobilise our members to deliver the biggest possible yes vote in the ballot. 


In short, this demonstration compliments the work we are doing industrially. 


It is absolutely crucial the CWU delivers the biggest possible turnout on June 18th and on this basis we ask branches to continue to do everything possible to grow the number of members, representatives, friends and family who are planning to attend. 


Once again, thank you for the incredible work you are doing. 


Yours sincerely,


Andy Kerr 

Deputy General Secretary (T&FS)


Dave Ward

General Secretary 

22LTB240 – A message to Telecom and Financial Services Branches – TUC Demo June 18th

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The TUC has called a major rally on Saturday 18th June to demand change in the country and a pay rise for workers in Britain.

We are in the middle of huge pay disputes across the union.

The TUC has called a major rally on Saturday 18th June to demand change in the country and a pay rise for workers in Britain.

We know so many of you work on a Saturday but if you don’t, we are urging you to make the trip to London.

Travel costs will be met by branches and it promises to be a huge demonstration with potentially hundreds of thousands of workers on the streets.

The rally starts at 11:00 in Portland Place, London and closes, after speeches at 2:30pm at Parliament Square.

Please speak to you branch about this if you have a day off and do everything you possibly can to attend.

Enough is enough.



Further to LTB 235/22 dated 20th May 2022.

Branches are advised that a further home mailing has been sent to our Post Office members (attached) with the next strike dates which are as follows:

  • Saturday 4th June – Crown members
  • Monday 6th June – Admin & Supply Chain members

We also highlighted to our members the long-awaited publication of the Post Office Annual Report & Accounts for 2020/21.  Despite the pandemic, Post Office still made a very healthy profit of £35m which demonstrates that they can well afford to provide our members with a good pay rise, as a small part of the £35m profit could easily be used to fund a pay deal.  Instead, Post Office is choosing to impose its will by insisting on a pay freeze for 2021/22.  The attached Briefing Document from our Research Department provides a summary of the PO Report & Accounts for your information.

Strike Materials Including Graphics for Social Media

Branches are encouraged to support our Post Office members and Reps on picket lines where possible.  The full-time Reps will have details of the picket lines around the country.  If you require any further leaflets/posters, the following link provides you with updated materials including social media graphics.

Thank you for your support.  Further developments will be reported.

Yours sincerely

Andy Furey
Assistant Secretary

Attachment 1: 22LTB239 – Post Office – Pay Dispute 2021 to 22 – Official Strikes Saturday 4th June (Crowns) and Monday 6th June (Admin & Supply Chain)

Attachment 2: Attachment 1 to 22LTB239 – POL bulletin 10 strike dates

Attachment 3: Attachment 2 to 22LTB239 – Post Office Accounts – May 2022

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Further to LTB206/22 dated 4thMay.

Branches are advised that a meeting has now been arranged at Acas for Wednesday 1st Juneduring which it is hoped good progress will be made on pay for our Capita TVL members (pay date 1st January 2022).

Members’ Pay Survey & Home Mailing

In preparation for our meeting at Acas, with the help of the Research Department, we have designed a survey for our members to canvass their opinions on pay and importantly, what their aspirations look like.  There are eight simple questions which will take less than five minutes to answer and we are therefore hoping for a good response rate.

We wrote directly to members at their home addresses (attached) to update them on the Acas talks and to alert them to the survey, which will be sent to their Capita email addresses (the responses will be anonymous).  The survey questions were reproduced on the back of the home mailing for information purposes.

Our Senior Capita Reps are fully supportive of the members’ Pay survey and are encouraging everyone to participate so we have as much data as possible prior to the meeting at Acas to highlight to TVL management the views of our members on their pay during the Cost of Living crisis.

Further developments will be reported after the meeting on 1stJune.

Yours sincerely

Andy Furey
Assistant Secretary

22LTB238 Capita TVL – Pay – Acas Meeting Confirmed & Members’ Pay Survey

Attachment 1 to 22LTB238

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TUC New Deal/Cost of Living Demo – Support Building Across the Movement

TUC New Deal/Cost of Living Demo – Support Building Across the Movement

The purpose of this LTB is to share some further information on the June 18th rally in London and to also inform branches of work that is taking place across the movement to deliver a major turnout.

We are now seeing the vast majority of unions putting significant resources into their mobilisation plans with home mailings, videos, social media content and workplace activities.

The demonstration now looks set to be one of the biggest in recent times.  We are delighted to see this work taking place across our movement, particularly given the New Deal campaign has been led by the CWU.

Against this background, it’s crucial that our union delivers a massive turnout on the day.  The central point of the rally, alongside calling for an overall new deal for workers, is to demand a pay rise for workers across the UK and this totally supports the major industrial campaigns the CWU is currently undertaking.

We fully appreciate that a large percentage of our members work on a Saturday and we are also aware of some travel difficulties on the 18th in certain parts of the UK.  Allowing for this, we still ask that every single CWU branch makes the 18th June a priority commitment and recognises that this TUC demo compliments all of our key industrial campaigns.

It is also important the day feels different so we reiterate the request to include friends and families in your delegations.

We have received several enquiries from branches about merchandise.  CWU HQ will provide a pack of promotional goods to every attendee, which will include a CWU hi-vis.

We would also love to see every branch bring their banner to the march and wear CWU colours.  This will help us to create as colourful and vibrant a block as possible.

CWU HQ will produce banners promoting support for the Royal Mail Group, BT Group and POL disputes.

To create a fun atmosphere, we will provide lots of music via a CWU playlist and we are encouraging branches to submit the songs you want to hear and we will get them played on the day.

Let us know any particular songs you want played via this link

Finally, in the coming days we will be sharing a number of videos to build support for the rally.  Please share them on your social media channels.

Thank you for all of your support and work on this and our other campaigns.

Yours sincerely

Dave Ward
General Secretary

22LTB237 TUC New Deal-Cost of Living Demo – Support Building Across the Movement

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