CWU Parliamentary Briefing

The Effect of End – To – End Competition on Royal Mail

Tuesday 15th July 2014 Committee Room 11 House of Commons

Dear Colleague,

I attended this briefing on behalf of the branch, along with every postal branch in the country and some 27 MP’s from all Parties, with the exception of the Business Secretary Vince Cable who refused the invitation to attend.

We heard from a number of speakers including Billy Hayes CWU General Secretary, Dave Ward (DGSP), Chuka Umunna Shadow Secretary of State for Business, Ian Murray Shadow Minister for Business, Brian Scott National Officer Unite the Union and Mike Weir Scottish Nationalist Party. All of whom stated that this was the re launch of the CWU campaign for a level playing field when it can to competition.

Following the briefing we were tasked with meeting our MP’s, unfortunately despite my request to meet the nine MP’s that we have in the branch only one, John Hayes replied to my request. He could not meet me as he could not reschedule his diary but said that if I or any member of his constituency wrote to him raising the issue he would take it up with the minister concerned.

In the coming weeks all branch secretaries will receive a campaign pack which im lead to believe will contain a letter for members to send to their MP, please ask for one of these letter or use the information below to write to your MP and ask him to put pressure on Ofcom for a new review of postal services.

Below is a summary of the briefing


Royal Mail is the UK’s Universal Service Provider; we are required under the Postal Services Act 2011 to deliver to all 29 million addresses in the UK. Six days a week at an affordable, geographical uniform price.

This is regulated by Ofcom who took over as regulator on 1st October 2011 from Postcom when the Postal Services Act came into being, Ofcom’s primary role is to secure the provision of a universal postal service.


There are two main types of competition in the letters market these being acess competition and direct delivery competition.

Downstream access competition as we know allows other providers such as TNT to to collect and sort mail from businesses and then pass it onto Royal Mail for the final mile. (Delivery) More than 47% of total mail volumes are now handled by other postal operators.

Direct Delivery Competition (End to End) this is where other postal operators TNT, collect, process and deliver directly to the recipient without the ned to use the Royal Mail network.


TNT Post UK is Royal Mails main competitor in the direct delivery market.

Direct delivery competition in its current form is unfair because TNT is allowed to cherry pick the low cost areas for delivery with no universal service requirements or performance targets. TNT only delivers easier to handle business post and only delivers three days a week.

TNT launched a direct delivery trail in West London in 2012 and has expanded rapidly into Central and South West London, Manchester and Liverpool they are also looking to move into Birmingham, Bristol, Edinburgh and Glasgow.

It plans to cover 42% of addresses in only 8.5% of the UK by 2017, TNT’s mail volumes have increased from 345,000 a week in December 2012 to 1.2million a week in December 2013.

TNT employs staff on zero hour contracts and pays below the living wage, it aims to grow staff from the 1,000 currently to 20,000 by 2018


The universal postal service depends on Royal Mail being able to use revenues from easier to serve area’s (City Centre’s) to cover the cost of a nationwide network (Rural areas)

Direct delivery competition is undermining the economics of the universal service because TNT cherry picks the low cost areas for delivery, thereby reducing the revenues required to make the universal service financially sustainable.

TNT’s cherry picking of the profitable city locations has seen a 15% reduction in Royal Mail volumes in areas where TNT operate, Royal Mail has recently estimated that TNT’s growth strategy could result in over a £200 million reduction in Royal Mail revenue in 2017/18


The CWU is very concerned about the risk of TNT’s low pay, low security of employment model leading to a race to the bottom on pay and conditions in the postal sector.

TNT’s expansion has been welcomed by some politicians for creating jobs, but this model of employment damages society by replacing decent jobs with insecure employment on inadequate pay. It also places a burden on the public purse by reducing income tax revenue and increasing the cost of income support and other benefit payments.

Furthermore, any reduction in pay and conditions would damage the quality of postal services and make it very difficult for Royal Mail to meet its stringent performance targets.

The CWU is therefore keen to ensure that Ofcom does not benchmark Royal Mail against low cost competitors when setting efficiency expectations. This would not be realistic when competitors can cherry pick areas for delivery and when Royal mail holds the universal service obligation and is required to meet strict quality of service standards.


Royal Mail is subject to rigorous performance standards for the provision of the universal postal service, including the delivery of 93% of first class mail by the next day, but competitors are not subject to any quality targets.

There is no requirement for direct delivery competitors to report on quality standars, because Ofcom says service levels are driven by market forces.

But the reality is that we have seen a growing number of cases of poor quality of service from TNT, including

* Reports of large amounts of TNT mail dumped in both London and Manchester

* Important time sensitive mail including council tax bills and NHS appointment letters delivered late.

* Neighbours having to regularly pass on incorrectly delivered post to each other.

This puts pressure on Royal Mail with much of the dumped mail placed in Royal mail post boxes for correct delivery. TNT’s low cost business model could also put pressure on other operators to cut costs and threaten the overall quality of postal services.


Ofcom has stated that although TNT’s volumes have grown 248% between 2012 and 2013, the 1.2 million items they deliver per week still only represents 0.4% of the total market volumes.

It has therefore concluded that there is no threat from direct delivery competition at this time and so it will not be imposing any further conditions on direct delivery competitors


Royal Mail has stated it believes that direct delivery competition poses a serious threat to the economics of the universal service. Royal Mail has made a detailed submission to Ofcom calling for the regulator to bring forward a full review of direct delivery as a matter of urgency, and to determine quickly any regulatory changes needed to protect the universal service.


The CWU is also calling for Ofcom to carry out a review now to determine the level of threat and any regulatory changes needed to ensure the universal postal service is financially sustainable. We believe that Ofcom should define the point at which direct delivery competition will make the universal service unsustainable and set a maximum limit of competition on this basis.

In securing the universal postal service, it is important for citizens and custumers that the minimum service requirements are maintained, including geographically uniform prices and a six day a week delivery service.

We also want to see employment standards raised across the postal sector, in order to improve levels of pay, job security and training at companies like TNT. This will help to avoid the replacement of decent postal jobs with insecure, low paid jobs and it will help to maintain a high quality, reliable postal service right across the country.

Andy Beeby

Branch Political Officer
Communication Workers Union
Eastern Number Five Branch
Room G85
Peterborough Delivery Unit
Papyrus Road Werrington

FINANCES: June 2014 – Income/Expenditure

Branch Income:

Branch Rebate £5,492.18
Other Income £79.44
June Income £5,571.62
+ Opening Balance £20,457.01

Total £26,028.63

Branch Expenditure:

Phone/Internet/Ink £462.63
Postage £53.00
Stationary £100.36
Photocopier Lease £216.22
Death Grant x 2 £1,940.00
Reps Costs £1,218.08
Central Billing £837.15
Education/Training £97.76
Conference 2015 £250.00
Donations £500.00
Affiliations £60.00
Other Expenditure £268.48

Total £6,003.68

BALANCE £20,024.95

Any queiries to Austin Goldsmith, Eastern 5 Branch Treasurer

FINANCES: June 2014 – Rebate Breakdown

June 2014 Rebate Breakdown

Reference Details Credit Debit

Rebate – New 34 New Members £240.72

Rebate – Current 1,784 Members £6,604.25

Rebate – Retired 282 Members £362.95

Death Grant Returns 1 Member £732.00

Tutor Cost Return * Att. Proc. Training £200.60

CWU HQ Deduction Honoraria £1,444.68

CWU HQ Deduction Election Costs £1,023.46

CWU HQ Deduction Defence Fund £72.08

CWU HQ Deduction Regional Committee £72.08

CWU HQ Deduction Women’s Comm. £18.02

CWU HQ Deduction Learning Committee £18.02

Totals £8,140.52 £2,648.34

Net Rebate £5,492.18

* Tutor Cost Return – This is the sum paid back from CWU HQ to cover the cost to the Branch of travel and accommodation for a CWU Tutor to attend Peterborough Mail Centre to deliver a training course for Reps on the new Attendance Procedure.

June 2014: Financial Report

June saw a number of differing expenses than usual which accounts for our expenditure this month seeing a slight overspend of £432.06.

On top of our usual monthly expenses of Reps costs (inc. travel and release (Central Billing), stationary, phones, internet costs and postage, June saw additional costs of 2 Death Grant payments, affiliations to Trades Councils and our quarterly lease payment for the Branch photocopier.

Further down the list of expenses you will see that we have paid £250.00 for Conference 2015. This is a deposit to secure the accommodation for next years Annual Conference. The Branch donations of £500 are as follows; the Branch agreed to sponsor CWU Area Processing Rep Ernie Orviss and Distribution MGV Driver Billy Scales £150.00 each for their forthcoming Lands End-John O’Groats cycle event in aid of the Marie Curie charity. The remaining £200.00 is donations from other Branches to Ernie and Billy’s challenge. However, those cheques were made out to the Branch, we have then had to write cheques to Marie Curie from the Branch and then bank the cheques from the donating Branches into our account. Therefore, next months expenditure sheet will show an additional income of £200.00. If you wish to make a donation to Ernie and Billy’s challenge, please email and I’m sure Ernie will give you details of how you can donate.

The payments under Other Expenditure cover off our payments to the Branch Benevolent Fund and also the purchase of items including sympathy cards/get well soon cards which are used at the appropriate times.

As well as providing a report of where our money comes from and the areas in which it is spent, I will also be producing a report of the first half of this years finances which will be included in the next edition of the Branch magazine.

If you have any questions about Branch finances, please email me at

Austin Goldsmith

CWU Eastern No 5

Branch Treasurer

July 2014

Royal Mail sale slammed by MPs

The CWU backed the Business, Innovation and Skills select committee report released today (Friday) which stated “the taxpayer has missed out on significant value” because of the botched sale of Royal Mail.

The report highlighted that the government “over-emphasised the risk” of potential strike action which was threatened by the CWU last summer. It continued: “The share price, during and after the union’s acceptance of a pay deal demonstrates that industrial relations were less of an issue for the market than they were for Government.”

“This damning report shows the extent of the government’s incompetence in the privatisation of Royal Mail” Said Billy Hayes, CWU general secretary

The report also points out that many investors were keen to buy shares at a much higher price than was originally offered, which shows that the demand for shares would not have disappeared at a higher offer price.

The report was published in the wake of Business Secretary’s Vince Cable announcement yesterday for a review of government initial public offerings.

CWU general secretary, Billy Hayes, said: “The BIS select committee’s damning report published today shows the extent of the government’s incompetence in the privatisation of Royal Mail. The Committee rightly dismissed the Business Secretary’s assertion that an increase in Royal Mail’s share price was ‘froth’. The only froth came from Vince Cable and Michael Fallon’s allegations that threat of strike action from the CWU last summer affected the share price, which the committee said was ‘over-emphasised’.

“This is the second report which has exposed the government’s bungling of the privatisation of Royal Mail as a political opportunity. Both the National Audit Office’s report earlier this year and today’s BIS select committee report stated that shares were grossly undersold, losing taxpayers hundreds of millions of pounds.

“Cable’s announcement yesterday to review the privatisation process of national assets is a cynical attempt at damage limitation. Surely the bodged job the government did on the privatisation of Royal Mail is a lesson in itself – leave the family silver where it is instead of pawning it off.”

Report submitted by Andy Beeby, Political Officer, CWU Eastern 5

Create a website or blog at

Up ↑

%d bloggers like this: