ELECTION OF NATIONAL REPRESENTATIVE POSITIONS – 2020

• CWU Young Workers Committee

Further to LTB 525/20 dated 5^th November 2020, please find below ballot results for the above named Delegations.

CWU YOUNG WORKERS COMMITTEE – POSTAL CONSTITUENCY

EASTERN REGIONAdam AucoteEastern No 315,751Reece ScaneSouth Central Postal44,253*Elected

The branch analysis for the above ballot results are attached to this LTB.

Any enquiries regarding this Letter to Branches should be addressed to the Senior Deputy General Secretary’s Department on telephone number 020 8971 7237, or email address sdgs@cwu.org.

Yours sincerely,

Tony Kearns

Senior Deputy General Secretary

LTB 575/20

Ballot Returns

View Online

Royal Mail/CWU National Delivery Traffic Measurement Processes and Review Guidelines (An Agreed Approach for Delivery Managers and CWU Representatives – Version Update 2020)

Branches will recall that LTB 336/20, dated the 26th of June 2020, set out a Royal Mail & CWU National Joint Statement on the National Deployment of Traffic Transformation, which set out the following joint commitment:

Work will continue to finalise the revised agreement to support the traffic challenge process as a result of Traffic Transformation, which will be covered in the National Delivery Traffic Measurement Process and Review Guidelines – An agreed approach for Delivery Managers and CWU Representatives – version update 2020. (This is a higher-level process that will support the BAU activity).

Since then talks have been ongoing with Royal Mail in order to finalise a revised traffic challenge process in line with this joint commitment, and these talks have now concluded with the attached Royal Mail/CWU National Delivery Traffic Measurement Processes And Review Guidelines (An Agreed Approach For Delivery Managers and CWU Representatives – Version Update 2020) and accompanying documentation. This updated version is designed to replace the former National Delivery Traffic Measurement Process & Review Guidelines which were issued to Branches on the 18th of November 2014 in LTB 743/14.

In setting out these revised Delivery Traffic Measurement Processes and Review Guidelines it should be noted that the bulk of the documentation and accompanying materials simply update and refresh the former guidelines/documents agreed in 2014 and referred to above, but with the following key differences:

• The revised traffic challenge process is now in two parts, the first is an initial ‘Delivery Verification (Business As Usual) Process’ which in most cases should assist local Delivery Office Managers and CWU Representatives in addressing traffic reported concerns. However, in the event this does not resolve matters, a further ‘Delivery Verification Overarching Process’ has been established and provides further higher level steps for traffic to be reviewed and investigated. It will also be necessary to guarantee that the appropriate measures are put in place to correct any discrepancies and update reported traffic figures.
• The revised traffic measurement and review guidelines for the first time, references the direct option to establish ‘interim’ local level observation/gate keeping arrangements as part of the traffic challenges process, although, it is fully noted that many Delivery Offices already have in place such ‘gate keeping’ including similar processes that have been undertaken for a number of years
• As part of the updated version, four CWU Representatives will receive appropriate Delivery Traffic Measurement training and once established, these Representatives can be called upon and assist Branches in traffic related matters and enquiries as CWU Subject Matter

These updated Delivery Traffic Measurement Processes and Review Guidelines have for many reasons taken far longer than expected to reach a conclusion. Nonetheless, it is now believed that these updated processes and guidelines, which will also be subject to review at national level will build upon the work carried out and the position achieved in 2014 and this will continue to directly assist and support Branches and Representatives in re-engaging in the challenge of inaccurate reported traffic within Delivery Offices.

Any queries to the content of the above please contact the Outdoor Department reference 230.03, email address: outdoorsecretary@cwu.org.

Yours sincerely,

Mark Baulch

CWU Assistant Secretary

LTB 572/20 – Delivery Traffic Measurement Processes and Review Guidelines 30.11.20

National Delivery Traffic Measurement Process and Review Guidelines Nov 20

Delivery Traffic Reporting TMI Sept 2020

SOP IP55 Inward Primary Sort Parcels

SOP IP56 Inward Secondary Sort Parcels

SOP IP57 Inward Sort RM Tracked

SOP IP60 1 Sort Large Parcels using Gravity Conveyor

SOP IP60 2 Sort DTRE bundles using Gravity Conveyor

SOP IP64 Sort residue letters

SOP IP65 Sort residue large letters

SOP IP76 Consolidate and despatch manual letters large letters

SOP OP1.1 Traffic Recorder – PDA Login & Logout Process

SOP OP1.2 Traffic Recorder – Scanning a container

SOP OP1.3 Traffic Recorder – Abnormal Posting

SOP OP1.4 Traffic Recorder – Shift history

Royal Mail & CWU National Terms of Reference on the Trial of a Vehicle Check App

Branches will recall LTB 381/20 issued on the 16th July 2020 advising the National Terms of Reference on the trial of a vehicle check app. The LTB advised that Royal Mail has committed to maintain its vehicle fleet to a standard agreed with the Department of Transport. In addition, the duty of care to our members and other road users and members of the public, as well as the Health & Safety at Work Act, means that Royal Mail must ensure all drivers are aware of their responsibilities. To maintain vehicles in a roadworthy condition, it is the legal responsibility of every driver to carry out basic safety and maintenance checks every time a vehicle is used.

The LTB advised that the Outdoor Department had been invited to review the Drivers Manual with the intention of re-visiting the driver safety checks which includes the Daily, Duty and Weekly Checks. For clarity, these checks were introduced in order to comply with the company O Licence maintenance obligations, as Royal Mail had committed to maintain its fleet of vehicles to a standard agreed with the Department of Transport.

We can now confirm to Branches that the trials have successfully concluded with positive feedback from Drivers in the 13 sites where testing was undertaken. CWU members involved in the trial have also confirmed the use of the app and guidance provided, to be user-friendly in helping them to complete the vehicle check process. The app has been developed and designed to be simple and easy to use which sits on the PDA and supports operators in completing the checks. The app will replace the requirement to enter details into a vehicle logbook with all data being made available in a QlikView dashboard, for unit managers to view. This will further promote and increase visibility of the pre-use checks being completed.

Both Royal Mail and the CWU support the use of an app for the vehicle check process, recognising that we need to jointly encourage compliance of the actual checks and that this can only be undertaken in a supportive way. The pre-use checks have also been refreshed and categorised as a daily and weekly check that has been tested across the trial sites as advised in the Joint Statement attached to LTB 381/20. Following the positive feedback from the test sites, a Phase 2 app and GBI dashboard was rolled out in October. Draft training materials were also delivered to gauge the best approach to up skill drivers on how to complete the checks, record findings via the app and capture feedback from frontline staff.

It is important to note that the app does not replace the formal PMT1 Fault Reporting procedure which continues to remain in place.

Royal Mail will now roll out this capability nationally from early next year (Jan-March 2021), following which there will be an agreed training approach of using Skype / Microsoft Teams sessions to up skill Workplace coaches (WPCs). The WPCs will then train all drivers with all their training recorded, via Success Factors. The Vehicle Checks app will then be enabled across all PDAs so drivers can begin recording all pre-use checks via the app. The aim is to replace the manual logbooks with the digitised process. National training materials have been developed using driver feedback from the test sites, which consist of widely recognised formats including PDA animation video(s) (accessed via Content on Demand), Vehicle Checks handout, and posters.

Royal Mail and the CWU will carry out a Post Implementation Review to jointly ensure that all drivers are not only able to physically complete their pre-use checks and accurately record via the vehicle checks app, but to ensure that any safety related matters are addressed as a matter of urgency. This includes any resultant work found on the vehicle that ensures complete roadworthiness to the required ministry standard. Further, the Department has yet to finalise any associated times for the refreshed vehicle checks which will remain subject to ongoing discussions with Royal Mail.

Any queries to the content of the above please contact the Outdoor Department quoting reference 300, email address: outdoorsecretary@cwu.org

Yours sincerely,

Mark Baulch
CWU Assistant Secretary

LTB 571/20 – Royal Mail CWU National TOR on the Trial of a Vehicle Check App – 30.11.20

Attachment – JS – On The National Deployment of the Vehicle Check App – 30.11.20

POST OFFICE: GOVERNMENT ANNOUNCEMENT OF ONE YEAR £227M
INVESTMENT – 2021/22

Branches are advised that Paul Scully MP, Minister for Postal Affairs, has announced
that as part of the spending review, Post Office will be receiving the following monies
from Government for one year – April 2021 to March 2022:

• £227m total funding, comprising of
o £177m “capital investment”
o £50m network subsidy to support the rural Sub Post Office network

This investment, which is obviously welcome, amounts to an increase of £107m
(89.2%) over the total funding for last year. The table below outlines Government
investment including the network subsidy over the past 10 years.YearNetwork SubsidyGovernment GrantTotal2021/22£50m£177m£227m2020/21£50m£70m£120m2019/20£50m£70m£120m2018/19£60m£70m£130m2017/18£70m£70m£140m2016/17£80m£140m£220m2015/16£130m£150m£280m2014/15£160m£170m£330m2013/14£200m£215m£415m2012/13£210m£200m£410m

It should be noted Nick Read, Post Office CEO, stated the following in regards to the
announcement (the full press release from the Post Office is attached for your
information):

“This important funding settlement will enable us to invest in our products and
services and maintain our presence on High Streets and in rural communities
right across the UK helping fuel economic recovery.”

In addition, the Post Office press release noted:

“It will be used by Post Office to invest and improve products and services
available to customers such as ‘Drop & Go’* and the introduction of automated
cash deposits at branches. Investment will also go towards developing its
support services available to Postmasters.”

On the face of it this seems to be a substantial amount of money for “investment”;
however, the Post Office has had to find in excess of £100m in legal costs associated
with the Horizon scandal so far. Even if the Government investment isn’t used directly
to cover future legal claims (for the 47 cases currently at the Court of Appeal), in our
view, given the substantial monies the Post Office is going to have to find from
somewhere to fund these ongoing legal costs, the Government money isn’t enough for
proper strategic investment to ensure the Post Office continues to be a viable
community service for the future. In addition, it is imperative that there is fair and
decent investment in Postmaster remuneration to ensure they have a viable business
going forward and to guarantee no more network closures. Far too many Postmasters
are currently delivering a vital service for poverty pay rates and this has to stop now.

Also, Nick Read and his Senior Directors hold the unreasonable and unsubstantiated
view that the Crown Office network is simply too expensive to run and continue to look
to privatise Crowns to struggling retailers such as WH Smith. The Post Office needs to
totally rethink its strategy. This public money should be used to invest in the Post Office
network holistically including Crowns and indeed in our hard working, highly skilled Key
Workers, rather than to fund Settlement Agreements for our members who do not wish
to TUPE to unsuitable franchise partners.

With the continued closure of thousands of banks up and down the country, it is high
time to invest in Crown Offices that remain an important part of many High Streets and
support local infrastructure especially in terms of banking and community services so
that the public does not lose this cherished institution and our members, including those
in the Admin and Supply Chain network, are guaranteed job security.

Finally, this vital Government investment should in turn provide the necessary platform
for both the Post Office and Royal Mail to conclude in a positive way their negotiations
to update and enhance the current ten-year inter-business agreement. It is imperative
for the well-being of the nation’s Post Offices that there is a strong, long-term link up
with Royal Mail.

Yours sincerely,

Andy Furey
Assistant Secretary

LTB 570/20- Post Office – Government Announcement of One Year £227m Investment – 2021-22

Attachment to LTB 570/20

ROYAL MAIL GROUP – UPDATE ON NEGOTIATIONS

Highest level talks continue and both CWU and Royal Mail Group have committed to conclude these next week, including a pay deal which both CWU and Royal Mail Group want to agree in time for our members to see the benefit of before Christmas.

We are also in advanced discussions on the future direction of the company and job security for all CWU members.

We understand your frustration and the CWU negotiating team is doing everything we can to move these crucial issues forward.

We can confirm there will be a full programme of communications at the end of next week.

Terry Pullinger DGSP
Dave Ward GS

OFCOM’S REVIEW OF POSTAL USERS’ NEEDS AND THE USO

The purpose of this LTB is to update branches on a document and statement that was put out this morning by Ofcom, on its research assessing whether the USO meets the reasonable needs of users. Under the Postal Services Act any changes to the USO can only be made by the government following a vote in both Houses of Parliament and Ofcom’s research is designed to inform decisions on this.

Ofcom does not make any specific recommendations to the government on changing the USO, but its statement highlights two key findings: firstly, that changing the USO from 6 to 5 days for letters would continue to meet the needs of 97% of postal users; and secondly, that such a change to the USO would “potentially allow Royal Mail to make net cost savings of around £125m-£225m per year.” Clearly both statements it has highlighted will be used to make the case for a cut to the universal service, something we know certain shareholders in Royal Mail will be pushing for.

The union issued statements responding to Ofcom’s announcement which are attached to this LTB. In these we set out the union’s opposition to a cut to a 6 day postal service and highlighted that Ofcom’s own research shows significant public support for this. We also highlighted how the postal service has been clearly shown to be essential during the pandemic; how the regulator and government should be looking to expand the USO with more parcels and other new services, in order to ensure it is sustainable; and called on the government to support rather than scale back an essential part of the UK’s infrastructure.

While letter volumes have declined, in the statements we make clear that the union believes the role of the regulator and the government is to protect and enhance the universal service and reiterate our support for investment in new USO services and parcel automation to deliver greater efficiency. Ofcom’s statement reflects out of date thinking that inevitably leads towards managed decline.

As branches will recall, in the Joint Statement between Royal Mail and the CWU in July, we agreed to develop “a joint strategy to maintain the USO as part of the social fabric of the UK, including exploring the potential for new USO products to support its long-term economic sustainability” and we are continuing to work on this as part of the current talks.

Alongside this, the union will be lobbying the Government and politicians to make clear that it must not move away from a 6 day postal service and mounting a public campaign to defend jobs and a vital public service for the whole of the country.

A copy of Ofcom’s statement and a briefing note on Ofcom’s report are attached to this LTB. 

Enquiries on the contents of this LTB regarding the Government and Regulators position, should be addressed to the General Secretary’s office jdunn@cwu.org, enquiries relating to the impact on Royal Mail and CWU members should be addressed to the DGS (P) Department hford@cwu.org.

Further updates on this work will be sent out to branches shortly.

Yours sincerely,                                        

Dave Ward                                                            Terry Pullinger

General Secretary  Deputy General Secretary (P)

LTB 568/20 – OFCOM’S REVIEW OF POSTAL USERS’ NEEDS AND THE USO
Attachment – Briefing on Ofcom User Needs Survey 26 Nov 2020

View Online

POST OFFICE: SUPPLY CHAIN JOINT STATEMENT – STAB VESTS

Further to LTB 001/20 dated 2nd January, Branches are reminded that earlier this year we worked with the Post Office on a joint review with regards to the potential introduction of stab vests for CViT Crew members performing duties on high risk routes. Following a trial in 3 Depots and an enhanced risk assessment of CViT routes, it has now been agreed that in the interest of our members’ protection, the stab vests will be rolled out initially to seven depots covering 35 high risk routes as a trial extension.

The following joint statement has been published today:

Stab vest roll out

Following a joint review we recognise that a number of factors may impact on the CViT risk profile in the near future particularly in some parts of the country.

We have to ensure that the Health, Safety and Wellbeing of colleagues is our number one priority, therefore we have agreed to roll out the provision of stab vests to 35 of our CViT drivers who perform routes in areas deemed high risk. These risks include:

• an increase in knife and violent crime in a number of areas and major cities.
• an increase in cash being collected from branches due to the closure of local high street banks.

A range of four vests from different suppliers were trialled at 3 depots in early 2020 by male and female crew and a preferred version was selected by CViT crews. The feedback informed us that comfort, fitting and robustness was important.

Post Office took onboard the feedback from drivers and the chosen vest was generally considered lightweight, flexible panels, comfortable when worn, not too hot, easy to remove and good quality.

Post Office Security team have undertaken an enhanced risk assessment of CIT routes and due to an increase in the risk factors above, Post Office are proposing to roll out the vests to seven depots covering 35 high risk routes. The depots that have been identified to receive vests are:

• Belfast
• Birmingham
• Chester
• Hemel
• London
• Manchester
• Sheffield

The Health and Safety team will shortly be contacting the depots serving the 35 high risk routes to obtain colleague measurements.

At this stage we do not believe there is a requirement to provide crews with stab vests on all routes, but we will continue to review quarterly including reviewing the requirements across all Depots to ascertain whether stab vests should be extended beyond the 35 routes. We will of course share information and data with you especially if the threat levels change moving forward.

Post Office and CWU will continue to work together; to ensure safety is our number one priority. This will include the depot manager and the CWU Unit Rep in the seven depots involved working together to ensure the smooth implementation of this agreement.

Nick Trowler                                               Andy Furey
Head of CViT Operations                         CWU Assistant Secretary
Post Office

As Branches will note from the Joint Statement, we will continue to jointly review the situation on a quarterly basis and where necessary agree any further requirements. Branches and Representatives are urged to bring this LTB to the attention of our Supply Chain CViT members.

Further developments will be reported.

Yours sincerely

Andy Furey
Assistant Secretary

LTB 567/20 -Post Office – Supply Chain Joint Statement – Stab Vests

CWU SUPPORT FOR JEREMY CORBYN MP AND OUR WIDER CONCERNS ON DIVISIONS WITHIN THE LABOUR PARTY

Branches will be aware that Jeremy Corbyn MP was suspended as a member of the Labour Party on the 30^th October. Since that date, we have received hundreds of enquiries regarding this news. Once the news of Jeremy Corbyn’s suspension became public, as General Secretary, I made statements demanding that he be readmitted to the Party following serious concerns regarding the process leading to his suspension and the political nature of it. I also made statements making clear my support for the EHRC report.

Branches will be aware that Jeremy Corbyn was readmitted to the Labour Party on the 17^th November. It is our understanding that the panel convened to hear Jeremy Corbyn’s suspension case found him to be not guilty of any breaches in a unanimous decision. Despite political briefings surrounding this hearing, the panel included representatives from all sides of Labour’s left/right political spectrum.

Many hoped that this finding would lead to the Labour Party turning its focus to the important issues of the day including the economic outlook and the coronavirus crisis. This was also an important moment to begin implementing the EHRC recommendations on anti-semitism and doubling down on efforts to ensure that Labour becomes a truly anti-racist Party.

Instead, the Labour Leader Keir Starmer took the decision to suspend the Labour whip – a parliamentary term for admittance to the Parliamentary Party – from Jeremy Corbyn in a decision that flies in the face of the Party’s rules and customs. This decision also goes against all forms of natural justice given that Jeremy Corbyn had been found not guilty of the charges made against him by the Party’s formal processes.

Following these events, an emergency motion was presented to the CWU NEC. The motion read:

“The NEC endorses the Terms of the Joint Statement agreed by seven TULO unions, including the CWU, with regard to the suspension of Jeremy Corbyn from the Labour Party and the call for him to be reinstated.  The statement is attached.

The NEC will be aware that Jeremy Corbyn has subsequently been reinstated as a Labour member but that following this the leader of the Labour Party announced yesterday that he would not be restoring the Whip to Jeremy Corbyn.  The NEC believe this is wrong and will support the call for the Whip to be restored to Jeremy Corbyn.

The General Secretary will bring forward a paper to the next NEC meeting to enable a discussion on this ongoing internal dispute within the Labour Party and the implications of it impacts on our political work.”

The motion was passed unanimously by the CWU National Executive

The CWU continues to support Jeremy Corbyn, who has been a long-term supporter of this Union’s industrial and political work. However, beyond Jeremy Corbyn as an individual, we also believe there is a very serious issue developing regarding freedom of expression and natural justice and the views of the Union on this have equally been expressed directly to the Labour Leader.  Additionally, we have also expressed our concerns over whether the current direction of Labour is truly representing the policies that Labour has previously agreed in supporting CWU members.

We are also aware that in relation to this issue a number of Labour Party CLPs, CLP Officers including a number of CWU members have been suspended from the Party as a result of them expressing their support for Jeremy Corbyn in the manner the union has at national level. We are led to believe that these actions have been instigated by the General Secretary of the Labour Party whom we understand is responsible for a directive informing Branches and CLP’s that these matters cannot be discussed. Our view is that this only serves to deepen divides within the Party along factional grounds. Given the serious political issues that our members face industrially and in their day to day lives both the approach and its consequences are unacceptable.

We would be grateful if branches could inform of us of any CWU members who they are aware have been suspended by the Labour Party over this issue and the reason given for such suspensions.

We also wish to make clear that in our exchanges with the Labour Leader on this matter, we have focused on the need for these issues to be resolved and for an end from all sides to the factional fighting that is making Labour look unelectable.

Finally, you will see from the motion, that we are due to bring forward a further paper to the National Executive, which will consider the implications of this internal Labour dispute on our ongoing political work.  Further developments will be reported in due course.

Any enquiries on the above should be sent to the General Secretary’s Office at jdunn@cwu.org.

Yours sincerely

Dave Ward

General Secretary

LTB 566/20 – CWU support for Jeremy Corbyn MP

WARNING – DVLA – Dangerous Spoof ‘Phishing’ E-Mail & Attachment:

The majority of CWU members drive as part of their employment and an even bigger number drive privately. This message is therefore important to everyone.

The Driver Vehicle Licensing Agency (DVLA) have warned the UK public about a widespread spoof, ‘phishing’ e-mail which is currently being circulated to homes across the nation by cyber-criminal scammers who are trying to trick drivers into completing a fake form and handing over personal information and access to bank accounts.

‘Phishing’ is now sadly a common fraudulent, criminal practice of sending out emails purporting to be from government agencies, police, banks, insurers or reputable companies in order to induce individuals to reveal personal information, such as passwords and credit card numbers. Cyber criminals will contact people via e-mail, out of the blue and attempt to convince them to hand over their personal information or money or to open an attachment and download a virus that infects the victim’s computer.

Apart from email, scammers also use texts, social media or phone calls.

Usually, the hacker will send out counterfeit messages to multiple individuals, requesting they take urgent action on something. In previous years, these messages were easy to detect and were often ignored and deleted. Nowadays, cyber criminals seem to be doing extensive research and get to know their target, their weaknesses and online habits so that their ‘urgent email’ is fitting for the receiver.

‘Phishing’ attempts have grown 65% in the last year in the UK and 30% of the people receiving ‘phishing’ messages actually open them and click on the malicious attachments or links.

The ‘spoof’ DVLA e-mail threatens drivers that if they fail to complete the form attached to the e-mail their licence will be terminated.

The Spoof ‘phishing’ email is described as follows:

From: Driver And Services Performance:[669757advlxq384269]@voobe

Subject: #-Driver-Gov.UK | Application form confirmation| item No.UK20518867

A COPY OF THE SPOOF ‘PHISHING’ E-MAIL IS ATTACHED FOR YOUR INFORMATION – PLEASE ENSURE DRIVING MEMBERS ARE WARNED.

Yours sincerely

Dave Joyce
National Health, Safety & Environment Officer

LTB 565/20 – WARNING – DVLA – Dangerous Spoof ‘Phishing’ E-Mail & Attachment

Attachment 1