Election of CWU National Trustees 2019

Election of CWU National Trustees 2019

The NEC has agreed the arrangements for the election of the CWU National Trustees.

Please note that the term of office for these positions is from the end of August 2019 to April 2021.

Accordingly please find enclosed the Regulations, Nomination Forms and Candidate Consent and Biographical Details Form for these positions.

The Timetable for the election is as follows:

Nominations open                         1 August 2019

Nominations close                          14 August 2019 (14:00)

Dispatch ballot papers                  16 August 2019

Ballot closes                                      30 August 2019 (14:00)

Any enquiries regarding this Letter to Branches should be addressed to the Senior Deputy General Secretary’s Department on telephone number 020 8971 7237, or email address sdgs@cwu.org.

Yours sincerely,


Tony Kearns

Senior Deputy General Secretary


CWU Trustee Regulations 2019

CWU Trustee Nomination Forms 2019

Candidate Consent & Biographical Details Form


National Officer, NEC, Industrial Executive & Regional Secretary Elections – 2019  

National Officer, NEC, Industrial Executive & Regional Secretary Elections – 2019  

Please find attached a copy of the Independent Scrutineer’s report for the above elections.

Please can you ensure that the results are brought to the attention of the members of your Branch.

The detailed Branch analysis will follow as soon as it is available.

Any enquiries regarding this matter should be directed to the Senior Deputy General Secretary’s department for the attention of Peter Metcalfe:

Telephone:  0208 971 7368

Email:  pmetcalfe@cwu.org

Yours sincerely,


Tony Kearns

Senior Deputy General Secretary


L0876 290719 ROV CWU Officers NEC Industrial Executives 2019

L0876 290719 ROV CWU Regional Secretaries 2019




Branches and representatives will recall that in 2012 a Joint Statement was concluded with the business in relation to the introduction of 45 Longer Double Deck Semi Trailers (LTB 564/12 refers). In 2014 it was subsequently agreed that an additional 44 trailers would enter service bringing the number to 89 trailers.

The business recently informed the department that, as part of the ongoing Government activity, Royal Mail have now been offered the opportunity to increase the number of 110 York trailers within the Fleet by up to 200. However, following analysis of the requirement for the additional trailer capacity along with parking availability, it has been agreed that Royal Mail should not take up the full entitlement at this time. Instead it has been agreed that the number of 110 York trailers in the fleet could be increased by 50, which would bring the total number in service to 139. Royal Mail has since informed the department that 30 trailers will be procured in the first tranche.

Discussions have therefore taken place with the business to conclude a Joint Statement to allow the extension to take place, which has been endorsed by the Postal Executive and a copy of which is attached for your information.

Colleagues will note that the introduction of the additional trailers will adhere to the 2012 Joint Statement, which covers all issues relating to the use of 110 York trailers, including:

  • Driver Training/Familiarisation 
  • Site Assessment/Route Planning 
  • Duty Construction 
  • Health and Safety 

The deployment of the additional trailers will be monitored and it is agreed that any further increase beyond the levels defined in the agreement will be the subject of further consultation and agreement at National level.

Any enquiries in relation to this LTB should be addressed to Davie Robertson, Assistant Secretary, email: dwyatt@cwu.org or shayman@cwu.org quoting reference number: 233.07.


Davie Robertson

Assistant Secretary

LTB 462-19 – JS On The Extension of The Use of Longer Double Deck Semi Trailers – 31.07.19

JS Extension Of The Use Of Longer Double Deck Semi Trailers 


New Service to Members – Legal Services Department

New Service to Members – Legal Services Department

General Data Protection Regulations (GDPR), Data Breach and Cybercrime : Compensation Claims Data breach and cybercrime are rapidly becoming a daily event within both our members’ place of employment and the wider business environment.

There have been numerous reports in the media detailing serious Data Breaches by major companies with the general public receiving nothing more than a polite apology.

It is now possible to make a claim for compensation in such circumstances.

The Legal Services Department has already dealt with a number of enquiries from members affected by breaches of GDPR.

A data breach can result in financial and identity theft, either of which can be devastating. With enough information, cyber criminals can apply for credit in your name, set up fraudulent bank accounts and access your existing accounts. The impact of data breach goes much further than financial losses with many people going on to suffer stress, anxiety and distress.

In order to protect Union members, we have reached agreement with Data Breach and Cybercrime Security Specialist, Hayes Connor Solicitors, who will provide a free initial assessment service, fully compliant with Information Commissioners Office (ICO) guidelines.

Hayes Connor Solicitors are currently involved in running compensation claims against Ticketmaster, Equifax, Marriott International, Team Sport, Dixons, Carphone Warehouse and British Airways.

If, after the initial assessment our Solicitors feel there is a potential claim, they will continue with the claim process at no cost to the member. In the event the case is brought to a successful conclusion then any compensation obtained and legal costs incurred will be claimed from the defendant. Members will receive 100% of any compensation awarded.

Any member wishing to make a claim should contact the Legal Services Department, who will submit the claim on behalf of the member, via a secure portal, which will go direct to Hayes Connor Solicitors, who will then contact the member direct. This service is also available to family members.

If you have any queries regarding the above please contact Tony Rupa, Head of Legal Services, Communication Workers Union, 150 The Broadway, Wimbledon, SW19 1RX. Telephone 0208 971 7444 or via email trupa@cwu.org

Yours sincerely

Tony Rupa 
Head of Legal Services

460.2019 LTB New Service to Members – Legal Services Department – GDPR, Data Breach and Cybercrime – Compensation Claims

CWU Headquarters – Telephone System

CWU Headquarters – Telephone System

We write to inform you that we are aware that all telephone lines at CWU Headquarters are currently down. Accordingly Branches have not been able to make (landline) phone contact with CWU HQs.  We understand that those trying to make such contact are met with the “line engaged” tone.

Our IT department has been in discussion with Openreach since Friday and we have been informed that the fault, at their end, has now been escalated to a more senior level within their organisation as it continues to be unresolved.

It had been indicated that all phone lines would be operating by this morning, but unfortunately it is proving to be more difficult than anticipated.

Openreach has informed us that they believe all lines will be operating again at some point today.

We ask Branches to bear with us whilst we wait for our service provider to resolve this problem.

In the meantime the email system remains operational and Branches can contact CWU HQ through this avenue.

Yours sincerely,


Tony Kearns
Senior Deputy General Secretary

LTB 459.19 – CWU Headquarters – Telephone System

NEC & National Representative Elections 2019 – Announcement of Ballot Results

NEC & National Representative Elections 2019 – Announcement of Ballot Results

Please be advised that the ballot results for the above elections will be communicated as follows:

  1. ERS have advised us that the count of the ballot papers should be concluded at approximately 15:00 on the 31st July 2019.  Following this they would then be in a position to produce the required ballot certificate(s) and declare the results between 16:00 – 17:00 on the 31st July 2019. Once the results have been verified they will then be delivered by hand to the Senior Deputy General Secretary.
  2. On receipt of the certificate, the Senior Deputy General Secretary will then make arrangements for an LTB containing the results to be immediately sent to all branches by email.
  3. Additionally, where the candidates have provided us with a current email address, we will send a copy of the LTB direct to all candidates standing in the respective ballots.
  4. The results will also be posted on the CWU Website.


Any enquiries regarding this matter should be directed to the Senior Deputy General Secretary department for the attention of Peter Metcalfe:

Telephone:    0208 971 7368

Email:           pmetcalfe@cwu.org


Yours sincerely,


Tony Kearns

Senior Deputy General Secretary


Royal Mail and the CWU: Final Mile Optimisation (FMO) Joint Launch Communication

Royal Mail and the CWU: Final Mile Optimisation (FMO) Joint Launch Communication

Dear Colleagues,

On the 15th February 2019, the Outdoor Department issued a memo to Divisional Reps and ADRs containing a RM & CWU Joint Statement which outlined developments and proof of concept activity in relation to the system upgrades of the outdoor planning tools for Delivery and Collections and which have been given the overall title of Final Mile Optimisation (FMO). 

Since then and following further verbal updates given by the Department at the recent ADR Briefings held on the 12th and 18th July 2019, the purpose of this LTB is to confirm the joint launch of the system upgrades under FMO of Route Manager and Georoute. 

To provide some background, Branches and Reps will be aware that meetings have been taking place since late 2018 between Royal Mail and the CWU through the Delivery Systems Working Group and as part of the National Delivery design and section 19.3 of the National Guiding Principles (Four Pillars and Pay) Agreement on a number of developments and system upgrades linked to planning tools for Delivery and Collections.

The upgrades covered the two key systems of:

  • Replacing A-plus with Route Manager
  • Replacing the Georoute 2008 with Georoute 2017

Following further discussions and joint proof of concept activity, the attached Final Mile Optimisation (FMO) Joint Launch Communications has been agreed and is attached for the attention of Branches and Representatives.

Whilst the attached joint launch communication is fairly self-explanatory, it confirms the following key items:

What is Final Mile Optimisation

FMO is a necessary technical refresh of the outdoor route planning systems for Delivery and Collections which are over 10 years old and reaching end of life.

New software and technology means that the new systems can:

  • Simplify and improve current processes
  • Take advantage of new data products e.g. road speed, terrain, maps, NYB
  • Reduce the maintenance task for local units
  • Enhance the verification processes
  • Complete revisions faster with a quicker start-up phase
  • Build in manual interventions automatically
  • Use latest agreed outdoor values
  • Achieve greater accuracy with high confidence in outputs

This refresh forms part of Royal Mail’s Digital Transformation Strategy. It will help to better maintain accurate routing data ensuring fair and balanced workload for all, plan and execute change faster by automating many of the tasks that previously relied on manual input or intervention and supports the development of new products and services to customers such as Consumer Collections and Inflight Redirections.

FMO will be deployed in 2 releases as follows:

Release 1 goes live on a staged basis from w/c 29th July 2019 and will include:

  • Pegasus A-Plus and Road Network Maintenance applications replaced with a new Route Manager application for Delivery
  • Georoute 2008 replaced with Georoute 2017 for Delivery
  • Updated data products and automatic refresh cycle through trusted 3rd party sources 

Release 2 will go live at a later date following completion of a design, build, and test phase:

  • Adjusted should take time to reflect forecast traffic
  • Seasonal route planning capability
  • Georoute 2017 and Route Manager for Collections

Royal Mail and the CWU can now confirm that Release 1 is ready to go live from 29th July. 

Planning for Release 2 will commence shortly with joint discussions taking place through the Delivery Systems Group continuing on the new capabilities associated with it. Both parties understand this development is likely to be deployed in late 2020 and as such, have agreed these discussions will also take place parallel to the New Delivery Agreement outlined in section 19.3 Guiding Principles Agreement.

Current Status

The current status of the programme means that GeoRoute will be upgraded for Deliveries and will use the latest outdoor values taken from the nationally agreed exercise for the observation studies that took place in 2017. The current A-Plus and Road Network Maintenance systems will be combined into a new system called Route Manager, and large amounts of data will be automated in the new systems. Delivery will transition from the Pegasus platform onto Route Manager. The move to current technology will also assist with integration with other platforms which are also subject to further discussions between Royal Mail & the CWU.

Next Steps/Notifications

A technical cutover of the A-plus system has now been completed. This means that units are unable to make changes to the underlying data until the new system goes live on a staged basis from w/c 29th July. To manage the initial load on system resources, a managed ramp up will be planned. Preceding go live further communications will be shared, advising units when they can access the new system. 

A key aspect of the new system is the notifications function which advises Champions and Unit Managers of any changes in Route Manager either for information or review and action. Units should expect an initial peak of notifications in the immediate period after going live. Managers will need to review the level of items to action, agree a plan to clear these down and schedule sufficient time for their Champions to complete these and this needs to be considered at future weekly resource meetings. It is important to note that Route Manager changes will not impact on workload at route level in release 1; it is purely an administrative task.

Post Go Live Review

Both Royal Mail and the CWU are keen to understand how the new system supports both business as usual and revision activity in the future. Further National discussions regarding the delivery revision programme along with a joint agreed revised revision process to support revision are continuing and further joint communications will be issued in due course.

In issuing the attached Final Mile Optimisation (FMO) Joint Launch Communications and as set out above, Branches and Representatives are advised however that a Nationally agreed revised revision process to reflect and capture these system upgrades has not been reached yet and talks remain ongoing in this area, including the need to pilot the revised revision process to ensure it is fit for purpose against the upgrades made to Route Manager and Georoute.

Equally, the Outdoor Department has been clear to Royal Mail from the outset that any planned or currently ongoing revision activity within Delivery Offices must be planned to factor in the 1-hour SWW reduction due this year and in line with the National Guiding Principles (Four Pillars and Pay) Agreement.

This position reflects current developments concerning the National Point of Principle Disagreement and Honouring the Four Pillars and Pay Agreement (LTB 456/19 issued by the DGS(P) Department referred and is attached).

As such, Branches and Representatives are advised that in the case of Delivery Offices currently involved in revisions or where revision activity is planned that disagreement should be registered via the IR Framework where Royal Mail does not accept that the 1-hour SWW reduction is planned in as part of the revision outputs.

Further updates will be provided in due course.

Any enquiries to the content of the above please contact the Outdoor Department reference 230.03, email address: outdoorsecretary@cwu.org.

Yours sincerely,


Mark Baulch

CWU Assistant Secretary

LTB 458.19 – FMO Joint Launch Communication


FMO Joint Launch Communications


CWU Retired Members Conference – Wednesday 23 October 2019

CWU Retired Members Conference – Wednesday 23rd October 2019

The CWU Retired Members Conference will be held on Wednesday 23rd October 2019 at the Birmingham CWU Offices, 46-48 Summer Lane, Hockley, Birmingham B19 3TH.

a) Delegates 

Only Branches with Retired members Sections are entitled to send Delegates.

Branch delegate entitlement to this Conference as agreed by the NEC is as follows:


Number of Retired Members Delegate


1-249 1
250-499 2
500 and above 3


Retired Members Regional Committee Secretaries shall attend the Retired Members conference with the right to speak and move motions on behalf of their Retired Members Regional Committee but not to vote. Funding for Retired Members Regional Committee Secretaries to attend Retired Members Conference shall be from the General Fund.

In order that we can cater for any delegate with special needs such as seating, etc., it is important that you advise us in writing of the name of the delegate(s) and the particular requirement by return but no later than Friday 4th October 2019.

b) Motions

Each Branch is entitled to submit one motion for consideration to be included on the agenda of the Conference. Motions should be submitted electronically to conferences@cwu.org using the attached template. Confirmation of receipt of motion will be sent to branches within 72 hours. Should confirmation not be received within this time branches are asked to contact Angela Niven on 020 8971 7256   Branches who do not have this facility may request paper motion forms by contacting the Angela Niven on 020 8971 7256.

Branches, Regions and the Committee are reminded that the Standing Orders Committee will not alter or amend any of the motions submitted therefore it is important that motions are checked before they are submitted.

Each Retired Members Regional Committee is entitled to submit one Motion to the Retired Members Conference.

The Retired Members Committee are entitled to submit up to three motions to the Conference, standing in their name.

Motion forms must be returned by midnight on Wednesday 25th September 2019. Anything received after this date will not be accepted.   All sections of the form must be completed.

If Motions are being sent electronically they will only be accepted to the above email address.

As with previous Conferences, the agenda will be structured in such a way as to maximise debate and participation by delegates. There will be 2 sections to the agenda, one for motions which are eligible for consideration for submission to General Conference, and one for motions that in the view of the Standing Orders Committee would not be admissible to the General Conference agenda.

Branches will be aware that the Retired Members’ Conference has the entitlement under the rules of the union to submit 2 motions to stand in the name of the conference to General Conference. It is therefore important that if branches wish their motions to be in this category, they must contain policy that is capable of being discharged by the NEC, as opposed to either of the Industrial Executives.

The 2 motions for submission to the General Conference agenda will be decided from amongst those motions adopted at the Conference. A ballot to select the 2 motions will be held at the Conference.

c) Election of Delegates to General Conference

As you will know, the Retired Members’ Conference will select two delegates to represent the Retired Members to attend General Conference 2020.

The Standing Orders for the Retired Members’ Conference will advise a ballot to select these two delegates will be conducted during Conference itself.

Additionally, individuals must be willing to accept nomination, and must have the nomination of their own branch and/or the Retired Members’ Committee, to be eligible.

The exception to this are members of the Retired Members’ Committee themselves who may be proposed for these positions but need to have the nomination of the Retired Members’ Committee and/or any Regional Committee.

Any enquiries regarding this LTB should be addressed to Angela Niven either by post to head office or by email to conferences@cwu.org

Yours sincerely,


A P Kearns
Senior Deputy General Secretary

19LTB430 – CWU Retired Members Conference

RM Guidance 19

RM Motion 19

RM Nomination Form 19

Retired Lists for 2019

New Royal Mail Group Dog Attack Reporting Process – Improving The Reporting Of Dog Attacks To Royal Mail Security and Legal Teams – RMG/CWU Joint Statement

New Royal Mail Group Dog Attack Reporting Process – Improving The Reporting Of Dog Attacks To Royal Mail Security and Legal Teams – RMG/CWU Joint Statement

Dog attacks continue to be the single highest accident and injury type in Royal Mail and result in many CWU members suffering significant injuries which in the most serious of cases can be life changing.

Detailed discussions have been taking place between the CWU Health, Safety & Environment Department and the Royal Mail Safety, Legal and Security teams to improve how dog attacks are reported, investigated and evidence is gathered to enable criminal investigations to become more timely and effective and to facilitate the prosecutions, where appropriate, of irresponsible dog owners and/or other appropriate remedial actions following attacks.

All dog attack reports will now be made to the Security Helpdesk who will capture the information and record the details in their ‘SHEILD’ (Security Hub Investigation Event Logging Directory) database system before allocating the incident to the investigation team for a swifter response, both in offering support and taking the matter forward. This approach will ensure that accurate and timely information is captured for all dog attacks, on any RMG employees, while allocating the right resource to help build stronger, better evidenced prosecution cases.

This process will far more effectively provide Royal Mail Security Investigators and Lawyers with prompt notice of all dog attacks to enable them to firstly start gathering evidence, secondly make contact with the Police force involved in order to set up liaison on cases and to press them and the Crown Prosecution Services to prosecute irresponsible owners where appropriate and to ensure cases are not either dropped or are dealt with inappropriately, for example via a ‘community resolution’ or simple ‘Police warning’.

Thirdly, finally and perhaps most importantly, this new process will ensure that Royal Mail’s lawyers can take out ‘Private Prosecutions’ against irresponsible dog owners, if need be, in cases where the Police or Crown Prosecution Service fail to prosecute for what RMG and CWU consider unacceptable reasons. To date, since the Health, Safety & Environment Department secured agreement with Royal Mail Group to take out private prosecutions, approximately 25 successful prosecutions of dog owners, securing criminal convictions, have taken place and more are currently proceeding through the courts.

The intelligence this approach provides will also enable the identification of high areas of risk and support the wider business approach of raising awareness with the public.

It will also provide evidence to support further opportunities to influence changes in the current legislation and enforcement which, going forward, we hope will safeguard and support members and reduce the number of these incidents.

As part of this year’s 2019 National RMG/CWU ‘Joint’ Dog Awareness Week we have agreed that this month, the revised dog attack reporting process will be launched and the new process requires members who are dog attack victims and managers to follow some simple actions. This new process will not change the way we report or investigate incidents but will add an addition to the current process. From this month, managers must call the ‘Security Helpdesk’ to report all dog attacks. The ‘Security Helpdesk’ will obtain information allowing them to record it into their ‘SHEILD’ database system. Finally, all dog attacks must be recorded into the USO (Universal Service Obligation) SharePoint site.

To simplify and remove duplication the need for managers to complete the current ‘DART’ form and ‘DARP’ process are withdrawn forthwith as Security will be holding all the required information in their ‘SHIELD’ system.

Important Note: All injuries from dog attacks still need an ERICA report form entry to be completed and submitted. Only the DART report form is now withdrawn and replaced by the new SHEILD reporting process.

The new dog attack reporting process is attached for your information and attention along with a RMG/CWU ‘Joint Statement’.

If you require any further information on these changes please contact your RMG SHE Advisor/Business Partner.

Yours sincerely

Dave Joyce
National Health, Safety & Environment Officer

19LTB443 New Royal Mail Group Dog Attack Reporting Process

Joint Statement Between Royal Mail Group and CWU

Reporting Dog attacks to RMG Security and USO Process v1b 26.06.2019

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