RM Group/CWU Dog Awareness Week 2018 – ‪Monday 25 June to Saturday 30 June‬

RM Group/CWU Dog Awareness Week 2018 – Monday 25 June to Saturday 30 June

To: All Branches with Postal Members
All Regional Health and Safety Forums
All Royal Mail Group Area Health and Safety Reps

Dear Colleagues,

Royal Mail and the CWU will jointly launch the fifth annual Dog Awareness Week next Monday, which runs from Monday 25 June to Saturday 30 June 2018.

Aims of Dog Awareness Week:
The week aims to raise awareness of the issue of dog attacks on postmen and women and encourage responsible dog ownership. Royal Mail Group and the CWU are once again working jointly on the campaign.

3000 Dog Attacks on Postmen & Women A Year:
There are still around 3,000 dog attacks on postmen and women every year. Reported dog attacks have fallen by 8% over the previous year to around 2,280 but the CWU estimates that many minor incidents and attacks of approximately 1000 go unreported and another part of the campaign is to encourage outdoor delivery members and Parcelforce members to report ALL incidents with dogs because the next time it may not be a minor incident or near thing and could be serious. It is discovered too often following serious attacks, resulting in life changing injuries that several minor incidents and near misses were not properly reported and had they done, the serious attack may have been avoided. Dog Attacks remain a major problem for the Royal Mail and Parcelforce Outdoor Workforce!

7 Postmen and Women Attacked by Dogs Every Day:
Based on the officially reported figures, seven postmen and women a day are attacked by dogs across the UK. This figure rises by 10% during the school holidays and in the summer months when parents and children are at home and family pets are allowed to roam properties and gardens without constraint or control, with front, back and side doors plus windows and side garden gates left open. We are now entering that time of the year when we see a spike in the number of dog attacks, hence the timing of Dog Awareness Week.

Research:
Research released last year as part of Royal Mail’s Dog Awareness Week found that nearly a third of UK parents who own a dog confessed that their canine has been loose in the house when an exterior door or windows were left open.

82% of Dog Attacks occur between the garden gate and front door.
In the last year, 82% of Dog Attacks in total occurred between the garden gate and front door. At these times, dogs are more likely to be unrestrained or unsupervised in or around the property being delivered to.

Dog & Animal Charities and Organisations Supporting Dog Awareness Week:
Royal Mail Group’s Dog Awareness Week is supported by the Communications Workers Union and a wide range of organisations and animal charities including Battersea Dogs & Cats Home, Dogs Trust, Blue Cross, PDSA, RSPCA, the National Police Chief’s Council and the National Dog Wardens Association.

Police Support:
The National Police Chiefs Council (NPCC) are fully supporting the RMG/CWU Dog Awareness week again this year. The NPPC have been working in partnership with Royal Mail and the Communication Workers Union to use the new Dangerous Dogs Legislation (which the CWU achieved through the ‘Bite-Back’ Campaign) and the ‘Postal Workers Service Level Agreement’ (SLA), signed by RMG, CWU and NPCC to improve the safety of postal workers from dog attacks. In the Autumn of 2015, the Postal Workers SLA was piloted in 5 of the biggest Police forces in England; the Metropolitan, Merseyside, South and West Yorkshire and West Midlands, to try to understand the demand and any areas of improvement. The SLA has been a positive step forward in dealing with dog attacks and the NPCC is continuing to encourage Police forces nationally to utilise the tools available to them to tackle irresponsible dog ownership; by educating where possible and prosecuting where appropriate. Working together, Royal Mail Group, the Communication Workers Union and the National Police Chiefs’ Council are currently in discussions to consider the rollout of an updated SLA nationally in England and Wales, to ensure Dog Attack incidents are dealt with consistently across all fifty Police forces. Further reports will be made to Branches in due course and subsequently discussions with Scottish and Northern Ireland Police forces will be discussed along similar lines if successful.

Territorial Aggression:
Dogs can be quite protective of their owners and homes. They believe they are merely defending their territory, home and family, but it’s important to recognise that this behaviour can sometimes escalate to dog bite incidents with anyone coming to a home, including postmen and women. No one should feel unsafe in the workplace and it’s important dog owners realise this and act responsibly and comply with the law, that requires them to do just that. Owners must take the necessary steps to give postmen and women respect and safety from dog attacks. Owners should encourage good behaviour when postal workers come to make deliveries. Dog owners should be spending time getting their pets familiar with visitors coming to the house and so create a safer environment for all. The overwhelming majority of dogs that CWU members come into contact with do not present any problem at all but dogs are territorial and will defend themselves, their family and their territory if they feel it is being threatened.

Postmen and women deliver to over 29 million addresses across the country, six days a week and we want them to be vigilant, assess the situation, exercise caution and certainly take no risks when delivering the mail and parcels. This dog awareness week is also a campaign during summer time when we appeal to dog owners and their families to help reduce the numbers of attacks, particularly at the door and in the garden by securing and keeping control of their dogs and acting responsibly by taking a few simple precautions.

New Dog Control Laws:
As Branches will be aware following the successful CWU Bite Back Campaign, the UK’s Dangerous Dogs laws were extended and strengthened in Northern Ireland in 2010, Scotland in 2011 and England and Wales in 2014.

The new law provides us with a great opportunity to hold those responsible to account, tackle irresponsible dog ownership and ultimately improve the safety and confidence of Postal Workers and all members of our communities. The new dog control laws now identify and penalise chronically irresponsible dog owners. One owner from Romford, Essex paid fines and costs of nearly £9,000 after his dog injured a postwoman’s fingers as she put letters through the door. Another owner from Oxford was handed a 16-month suspended prison sentence and banned from owning dogs for life after his dog badly injured a postman’s hand. The penalties for dangerous dog offences can involve unlimited fines, prison sentences as well as dog destruction orders, dog ownership bans, compensation orders, and other ancillary orders. Dog owners need to fully understand that their actions usually are the cause of a dog being dangerous and simple precautions can prevent the pain for everyone concerned. No matter what breed of dog is involved, the dog can present a substantial danger to postal workers. Another aim of the week is to raise awareness of the new laws and the penalties dog owners risk facing if they fail to control their animals and an attack occurs.

Enforcement Issues
The Health, Safety and Environment Department has been highlighting a number of enforcement issues and dog control law enforcement problems across the UK. This involves Police forces in England and Scotland, as well as Crown Prosecution bodies and the Courts. As a result of this, strong representations have been made to the UK Government, the Scottish Government and the Welsh Government. Discussions are taking place, led by the CWU and supported by Royal Mail Group in an effort to achieve further changes to the law and sentencing protocol. The Union will also, via the National Officer, be giving evidence to a Dangerous Dogs Law Enquiry being conducted in the House of Commons by the EFRA Parliamentary Select Committee in the near future. Our objective is to achieve a post-implementation review of the current legislation and its enforcement and sentencing guidance in order to achieve further strengthening and improved outcomes for dangerous dogs prosecutions.

Dog Awareness Week Postmark:
To help promote dog safety, a special Dog Awareness Week Postmark will be applied to all stamped items from Monday 25th June to Saturday 7 July 2018.

Area Safety Reps Dog Awareness Week Activity/Task Sheet:
CWU ASR’s will be fully involved in Dog Awareness Week and attached is a 5 day Activity/Task Sheet for ASRs to follow as a guide during Dog Awareness Week if they so wish. ASRs will work jointly with the local Royal Mail Safety, Heath & Environment (SHE) Manager to select some of the units in the ASR’s area with the highest number of dog attacks. Across the period of the week separate activities have been highlighted to compliment the activities sent to the unit managers. ASRs are asked to try and visit a different delivery office each day and inform the management team at that office that you will be attending to support the scheduled Dog Awareness Week activities. To assists ASRs, copies of the Manager’s Dog Awareness Week Brief, Dog Awareness Week Newsflash, Dog Attack Risk Control Matrix, Dog Awareness Week Posters (internal version and external version) and letter to head teachers are all attached. ASRs should now be planning out the week and contacting the appropriate RMG SHE Advisor and relevant operational Managers for the units to be visited and safety inspected as part of the Dog Awareness Week actions. Thanks for your support.

Dog Awareness Week Activities:
A wide range of other activities will also be taking place during Dog Awareness Week including:

• Royal Mail postmen and women speaking about their own experiences of dog attacks to the media.

• Dog Awareness posters will be in place in all Royal Mail workplaces for staff awareness raising and in Royal Mail enquiry offices giving dog owners tips on how they can help by keeping their dogs under control.

• Dog wardens will be visiting a number of Delivery Offices across the country giving dog safety talks to postmen and women.

Top Ten Postcode Areas for Highest Number of Dog Attacks 2017-18Top Postcode Areas for Highest Number of Attacks

POSTCODE AREA

2017/2018 no. of attacksBT

82BN

63PE

56TN

49PO

43GU

42S

42CO

41ME

41AB

38Postcodes where attacks have risen

POSTCODE AREA

INCREASE ON LAST YEARNo. of attacks 2016-17No of attacks 2017-18TQ

475%423SL

75%814OL

73%1119AL

67%915SL

63%813HP

63%1626BB

60%58CO

58%2641LL

57%2133HU

56%1625Top Tips for Dog Owners:

Even the most friendly dog can be a danger to postal staff. Dogs are territorial by nature and if they feel they need to protect their family, they can become unpredictable.

Here are some ideas to help your postman deliver your post in safety:

• Ensure your dog is out of the way before the postman or woman arrives. Secure your dog in the back garden or a closed room.

• If you have a back garden, please close off the access, in case your dog could get round to the front when the postman calls.

• Dog attacks can happen when you’ve opened the door to sign for or collect an item which can’t go through the letterbox. Please keep your dog in another room before answering the door and make sure children don’t open the door, as dogs can push by them and attack.

• Give your dog some food or a toy to occupy them while your mail is being delivered.

• Wait 10 minutes after your mail has arrived before you let your pet back into your hallway. Check outside before letting the dog out to make sure the Postman or Woman has left and the gate is shut. Keep everything as calm and low-key as possible.

• If your dog likes to attack your mail consider installing a wire letter receptacle. It will protect your post, and your postman’s fingers.

• If it’s not practical for you to keep your dog away from a postman delivering your mail, please consider fitting a secure mailbox on the edge of your property.

Top Tips for Postmen & Women

AVOID & STAY SAFE

AVOID:

– Avoid interacting with all dogs

– Value yourself; don’t put yourself at risk

– Observe; keep your walk log up to date

I   – Inform others of potential risk to stop them being attacked

– Defend yourself if necessary, using your delivery equipment

Speak to your manager or CWU rep to find out more.

STAY SAFE:

• 82% of attacks happen at a customer’s door or in their garden so take no risks

• Never put your fingers through a letterbox – use a posting peg

• If there’s a gate to the property, rattle it and wait a few seconds to see if a dog is present. Listen and look for signs of a dog’s presence, dog bed, toys, food & water bowls

• Never accept assurances – always ask owners to restrain their dogs and step away

• Use your pouch or trolley as a barrier between you and a dog, if approached unexpectedly

• Never tease or antagonise a dog

• Report all dogs on your duty via the WRAP system and check Walk Logs

• Under the revised Dangerous Dogs Act, postal workers have legal protection from dog attacks on private property

• If you are attacked, we urge you to report it, even minor incidents – first to your manager and then to the police. You could help stop future attacks happening

Royal Mail Group and the CWU are committed to driving Dog Attack numbers down. We now have the law in place to do it but we need to get messages across to members;

• Firstly, don’t take risks!

• Secondly, don’t ignore minor incidents! – report it! It may be far worse next time!

• Thirdly, support investigations and prosecutions – too many injured members refuse to support prosecutions and give evidence, leaving dog owners guilty of criminal offences to get away scot-free!  

IMPORTANT ATTACHMENTS:-

• Dog Awareness Week – Manager’s Brief

• Stay Safe – Dog Attack Risk Control Matrix (From RMG SHE Std 2.7)

• Area Safety Reps Dog Awareness Week 2018 – Activity Guide Shee

• Dog Awareness Week RM Colleague Update

• Dog Awareness Week Internal Poster – Scottish & Welsh versions of this poster will be sent to offices in Scotland and Wales

• Dog Awareness Week External PosterScottish & Welsh versions of this poster will be sent to offices in Scotland and Wales

• Dog Awareness Week Poster (Avoid)

• Letter to Head Teachers

Yours sincerely

Dave Joyce
National Health, Safety & Environment Officer

18LTB360 RM GroupCWU Dog Awareness Week 2018 – Monday 25 June to Saturday 30 June

June Dog Awareness_delivery final

StaySafe – Dog Attack Risk Control Matrix (Appendix 3) (v2 2)

ASR CWU Dog Work Sheet

408_RM_COLLEAGUE_DogAwareness_V3

RMDogAwareness_Internal

RMDogAwarenessWeek(11.06.18)_External

Dog Awareness internal poster AVOID A3 v03

Letter to Head Teachers at Local Schools

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RM/CWU Terms of Reference – Postbox Strategy 2 and Enhanced Mail Preparation (PBS2 & EMP)

RM/CWU Terms of Reference – Postbox Strategy 2 and Enhanced Mail Preparation (PBS2 & EMP)

Dear Colleagues,

Branches and Representatives will be aware that during the “Four Pillars” National Talks the Postal Executive adopted that Collections matters should be referred to the Pipeline/Future Design Strand. This became negotiating policy and following the ratification of the 2018 Guiding Principles Agreement, Branches and Representatives will be aware that issues associated with Collections were contained within Section 16.2.3.

As a result, discussions have been taking place with Royal Mail on a cross departmental basis in respect of all the elements within the agreement and the attached terms of reference have now been concluded and endorsed by the Postal Executive, in order to progress the activity linked to the Postbox Strategy and Enhanced Mail Preparation programmes. For clarity further discussions will continue relating to the future Collection initiatives paragraph and the introduction of the one hour reduction to the working week for the agreed October implementation date in line with the National agreement.

Discussions to date, have taken place against the background of falling levels of stamped letters in terms of postings through postboxes, which has seen a circa 24% decline since the initial PBS agreement in 2014. Therefore in order to deal with this factor ‘Post Box Strategy 2’ is a balanced proposition to maintain cost effective daily collections from all 115.3k existing postboxes, comprising:

· Extending the straight-line distance from low usage postboxes to alternative postboxes with 16:00 or later final collections from the current 0.5 mile to 1.0 mile. This will enable up to a further c.22k low usage postboxes to move to collection on delivery. (This will leave over 40k postboxes on dedicated collection routes with 16:00 or later final collections).

· Reviewing POL relief collections against posted volumes and ensuring thresholds are adhered to alongside consideration of Health & Safety and Mails Integrity.

· Continuing the installation of new postboxes in rural and new build areas not currently served by an existing postbox within ½ mile to improve access and make it easier and more convenient for customers in these areas to post their letters.

· Retaining the facility for customers in remote areas to hand their letters to their delivery postmen/women.

· Trial opportunities for new parcel collection points.

· All other collection arrangements, as agreed under Collections Best Practice and Postbox Strategy, will remain unchanged.

In relation to existing agreements the table below identifies the associated impact of the proposal: Existing Agreement

Changes under PBS2Low Volume (under 50 items move to Collection on Delivery) on Monday to Saturday

No ChangeRelief collections under 100 items in box removed

No ChangePOL number of daily visits reviewed

No Change (Volumes threshold reviewed under Horizon data)Final Pillar Box collection within 1/2 mile radius

Changed to 1 mile. Of the 21k boxes being proposed to move to COD, 6k of these are based on the ½ mile to 1 mile change.Both parties have agreed that as Collections is an operation which impacts across all functions, it is essential that all information is shared and that all relevant functions (managers and CWU representatives) are involved and working together to deploy any changes in a joined up and coordinated way. Therefore cross-functional working groups will be established to ensure that each function is represented and fully involved in the planning and deployment process.

In addition the cross functional working groups will also ensure that consideration is given to other programmes/initiatives, i.e. PAD Revisions, Network Reviews and Delivery Revisions, to ensure that any changes to Collections are considered and aligned to other functional activity as part of the wider discussions/review on those programmes, including the introduction of the SWW.

The deployment of PBS2 & EMP will be completed in 4 phases over a two year period, commencing June 2018 and we have agreed that once an office has completed the revision activity for their respective unit, there will be no further full revision activity for a period of 12 months. It is however accepted there may be a requirement for BAU activity and this will be through the normal processes.

In relation to the agreed approach we have confirmed there will be an exceptions process to challenge postboxes which are believed to be incorrect in terms of the volumes and distance criteria. In addition we have also agreed that in regards to the Saturday operation this will be subject to a more detailed review/analysis to understand any impact on the duty structures, ensure the impact on people can be dealt with and that the mails collected on delivery are able to connect into the pipeline and the network services, and meet the Mail Centre despatch/specification. Where all the above is unable to be achieved without any reasonable adjustments then the postboxes concerned will remain on the existing dedicated collection duty.

We have also agreed there will be further discussions relating to the review of current arrangements to enhance efficient resourcing to workload and achieving the 1 hour reduction in the working week, plus reviewing the CHO units, EMP/UTR endstate and new products and services, which will be reviewed and subject to further TOR/Agreement by October 2018.

Both departments fully understand that these changes will be a challenging issue for our Branches and Representatives. However, it should be noted that we have committed Royal Mail within the agreement to deliver these programmes on all counts with the necessary safeguards along with flexibility in the planning and application, whilst fully taking into consideration any potential changes to attendance patterns/duty structures. As such both programmes will be progressed around a common sense and pragmatic approach and we are confident that the words provided in the agreement will enable our representatives to be fully involved in the deployment activity.

A Briefing of Divisional, Area Distribution and Area Delivery Representatives will be taking place tomorrow Wednesday 20th June at which the TOR will be formally launched before discussions commence in the first phase of units, to ensure all CWU Branches and Senior Officials have been briefed on the agreed terms of reference.

For any queries in relation to the content of this LTB should be addressed to:

Collections in Deliveries & MPU’s: Mark Baulch, Assistant Secretary, quoting reference 532, email address: outdoorsecretary@cwu.org.

Or

Mail Centre Area Distribution Collections: Davie Robertson, Assistant Secretary, e-mail: dwyatt@cwu.org or shayman@cwu.org quoting reference number: 721.03

Yours sincerely,

Mark Baulch – Assistant Secretary

Davie Robertson – Assistant Secretary

LTB 354.18 – PBS2 & EMP

TOR – RM CWU Postbox Strategy 2 and Enhanced Mail Preparation (PBS2 EMP)

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SPDO Project Update 15.06.18

SPDO Project Update 15.06.18

Dear Colleagues,

As Branches will be aware activity is taking place with regard to proposed SPDO Closures, both POL driven and other factors.

Branches will also be aware that Mike Newport, Essex Amal and formerly the Co-Coordinator of the Outdoor Department SPDO Group, has been working on this project with Royal Mail for some time now on behalf of the outdoor department, by assisting branches and local reps alike. This is a reminder that if you do receive any proposals to relocate or close SPDOs, please can you contact Mike in order to provide the support and assistance necessary in this regard.

Mike’s e-mail address is as follows:

E: mike.newport@cwuessex.org

Any queries to the content of the above please contact the Outdoor Department reference 535.17, email address: outdoorsecretary@cwu.org.

Yours sincerely,

Mark Baulch

CWU Assistant Secretary

LTB 359.18 – SPDO Project Update 15.06.18

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RM/CWU Terms of Reference – Postbox Strategy 2 and Enhanced Mail Preparation (PBS2 & EMP)

RM/CWU Terms of Reference – Postbox Strategy 2 and Enhanced Mail Preparation (PBS2 & EMP)

Dear Colleagues,

As a result, discussions have been taking place with Royal Mail on a cross departmental basis in respect of all the elements within the agreement and the attached terms of reference have now been concluded and endorsed by the Postal Executive, in order to progress the activity linked to the Postbox Strategy and Enhanced Mail Preparation programmes. For clarity further discussions will continue relating to the future Collection initiatives paragraph and the introduction of the one hour reduction to the working week for the agreed October implementation date in line with the National agreement.

Discussions to date, have taken place against the background of falling levels of stamped letters in terms of postings through postboxes, which has seen a circa 24% decline since the initial PBS agreement in 2014. Therefore in order to deal with this factor ‘Post Box Strategy 2’ is a balanced proposition to maintain cost effective daily collections from all 115.3k existing postboxes, comprising:

 Extending the straight-line distance from low usage postboxes to alternative postboxes with 16:00 or later final collections from the current 0.5 mile to 1.0 mile. This will enable up to a further c.22k low usage postboxes to move to collection on delivery. (This will leave over 40k postboxes on dedicated collection routes with 16:00 or later final collections).

 Reviewing POL relief collections against posted volumes and ensuring thresholds are adhered to alongside consideration of Health & Safety and Mails Integrity.

 Continuing the installation of new postboxes in rural and new build areas not currently served by an existing postbox within 1⁄2 mile to improve access and make it easier and more convenient for customers in these areas to post their letters.

 Retaining the facility for customers in remote areas to hand their letters to their delivery postmen/women.

 Trial opportunities for new parcel collection points.

 All other collection arrangements, as agreed under Collections Best Practice and

Postbox Strategy, will remain unchanged.

Branches and Representatives will be aware that during the “Four Pillars” National Talks the Postal Executive adopted that Collections matters should be referred to the Pipeline/Future Design Strand. This became negotiating policy and following the ratification of the 2018 Guiding Principles Agreement, Branches and Representatives will be aware that issues associated with Collections were contained within Section 16.2.3.

In relation to existing agreements the table below identifies the associated impact of the proposal:

Existing Agreement

Changes under PBS2

Low Volume (under 50 items move to Collection on Delivery) on Monday to Saturday

No Change

Relief collections under 100 items in box removed

No Change

POL number of daily visits reviewed

No Change (Volumes threshold reviewed under Horizon data)

Final Pillar Box collection within 1/2 mile radius

Changed to 1 mile. Of the 21k boxes being proposed to move to COD, 6k of these are based on the 1⁄2 mile to 1 mile change.

Both parties have agreed that as Collections is an operation which impacts across all functions, it is essential that all information is shared and that all relevant functions (managers and CWU representatives) are involved and working together to deploy any changes in a joined up and coordinated way. Therefore cross-functional working groups will be established to ensure that each function is represented and fully involved in the planning and deployment process.

In addition the cross functional working groups will also ensure that consideration is given to other programmes/initiatives, i.e. PAD Revisions, Network Reviews and Delivery Revisions, to ensure that any changes to Collections are considered and aligned to other functional activity as part of the wider discussions/review on those programmes, including the introduction of the SWW.

The deployment of PBS2 & EMP will be completed in 4 phases over a two year period, commencing June 2018 and we have agreed that once an office has completed the revision activity for their respective unit, there will be no further full revision activity for a period of 12 months. It is however accepted there may be a requirement for BAU activity and this will be through the normal processes.

In relation to the agreed approach we have confirmed there will be an exceptions process to challenge postboxes which are believed to be incorrect in terms of the volumes and distance criteria. In addition we have also agreed that in regards to the Saturday operation this will be subject to a more detailed review/analysis to understand any impact on the duty structures, ensure the impact on people can be dealt with and that the mails collected on delivery are able to connect into the pipeline and the network services, and meet the Mail Centre despatch/specification. Where all the above is unable to be achieved without any reasonable adjustments then the postboxes concerned will remain on the existing dedicated collection duty.

We have also agreed there will be further discussions relating to the review of current arrangements to enhance efficient resourcing to workload and achieving the 1 hour reduction in the working week, plus reviewing the CHO units, EMP/UTR endstate and new products and services, which will be reviewed and subject to further TOR/Agreement by October 2018.

Both departments fully understand that these changes will be a challenging issue for our Branches and Representatives. However, it should be noted that we have committed Royal Mail within the agreement to deliver these programmes on all counts with the necessary safeguards along with flexibility in the planning and application, whilst fully taking into consideration any potential changes to attendance patterns/duty structures. As such both programmes will be progressed around a common sense and pragmatic approach and we are confident that the words provided in the agreement will enable our representatives to be fully involved in the deployment activity.

A Briefing of Divisional, Area Distribution and Area Delivery Representatives will be taking place tomorrow Wednesday 20th June at which the TOR will be formally launched before discussions commence in the first phase of units, to ensure all CWU Branches and Senior Officials have been briefed on the agreed terms of reference.

Mail Centre Area Distribution Collections: Davie Robertson, Assistant Secretary, e-mail: dwyatt@cwu.org or shayman@cwu.org quoting reference number: 721.03

Yours sincerely,

Mark Baulch Davie Robertson

CWU Assistant Secretary CWU Assistant Secretary

tor-rm-cwu-postbox-strategy-2-and-enhanced-mail-preparation-pbs2-emp.pdf

TERMS OF REFERENCE BETWEEN ROYAL MAIL AND THE CWU COVERING THE DEPLOYMENT PROGRAMME FOR PARCEL SORTING MACHINES WITHIN THE MAIL CENTRE/ RDC ESTATE

TERMS OF REFERENCE BETWEEN ROYAL MAIL AND THE CWU COVERING THE DEPLOYMENT PROGRAMME FOR PARCEL SORTING MACHINES WITHIN THE MAIL CENTRE/ RDC ESTATE

Dear Colleagues

Branches and representatives will be aware that trial activity in relation to the Parcel Sorting Machines commenced in 2016 at Swindon Mail Centre and was subsequently extended to include Home Counties North, Greenford and Chelmsford Mail Centres.

Following extensive activity at all of the trial sites in relation to the PSM’s, associated activity and additional equipment/process requirements, discussions have been taking place with the business to conclude a deployment agreement.

A Terms of Reference to enable deployment activity and engagement to take place has now been finalised and endorsed by your Postal Executive. A copy of the agreement is attached for your information.

Colleagues will note:

Ø That the attached agreement provides for full CWU IR, H&S and Engineering involvement in the deployment activity.

Ø A selection process has been concluded in respect of staffing and minimum staffing arrangements for various scenarios that have also been agreed, in order to ensure that the machine is adequately and safely manned at all times.

Ø All staff using the PSM will be fully trained on the operation of the PSM, the associated Standard Operating Procedure and SSOW, if no training has been given then they will not be able to carry out any roles on the machine.

Ø Any surplus created by the PSM will be managed in accordance with the relevant national agreement.

Ø The Parcel Automation Joint Working Group will continue to monitor and review the deployment activity to ensure that it is in line with the agreed framework. Any issues that cannot be resolved at local or Joint Working Group level will be escalated to the National Processing Group (NPG).

Colleagues should note that at present a decision has been made in respect of where 13 of the PSM’s will be sited (this includes the aforementioned trial sites) based on traffic profiles and geographical spread. Further consideration is currently taking place in relation to the placement of the remaining 3 machines.

Any enquiries in relation to this LTB should be addressed to Davie Robertson, Assistant Secretary, e-mail: dwyatt@cwu.org or shayman@cwu.org quoting reference number: 732.01

Yours sincerely

Davie Robertson

Assistant Secretary

LTB 355-18 – TOR PSM Deployment – 19.06.18

Attachment 1 – TOR FOR THE DEPLOYMENT PROGRAMME FOR PSM WITHIN THE MAIL CENTRE – 19.06.18

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AGREEMENT BETWEEN ROYAL MAIL SPECIALIST SERVICES AND THE CWU REGARDING THE USE OF TECHNICAL PLANNING TOOLS AND TECHNIQUES BY RM RELAY IN THE NEW REVISIONS PROCESS FOR OPERATIONAL UNITS

AGREEMENT BETWEEN ROYAL MAIL SPECIALIST SERVICES AND THE CWU REGARDING THE USE OF TECHNICAL PLANNING TOOLS AND TECHNIQUES BY RM RELAY IN THE NEW REVISIONS PROCESS FOR OPERATIONAL UNITS

Dear Colleagues

The Guiding Principles of Employment Security and Approach to Future Challenges Agreement commits both Royal Mail and the CWU to working together to positively transform business operations. Both parties continue to work to develop and establish improved, constructive working relationships and effective interfaces with the aim of agreeing shared objectives to take the business forward and at the same time protecting jobs and terms and conditions at all levels and across all functions within Royal Mail.

In line with the above commitments extensive activity, testing and analysis has been taking place over the last 18 months via the RMSS Joint Working Group to formalise an agreed, standardised and structured revision process for RMSS.

The JWG activity has proved extremely productive and for the first time ever a formal revision process, which incorporates the use of Paragon, will be used in RMSS. Discussions have therefore taken place and an agreement has been concluded to enable a process to be introduced.

A copy of the agreement providing full details of the process, which has been endorsed by the Postal Executive, is attached for your information.

Colleagues will note that the agreement provides a 10 step revision process which ensures agreement and ratification of the final duty structure.

The local CWU representative will have full involvement during the revision activity, which will be supplemented by CWU IE assistance where required. Equally, provision has been made in relation to a post implementation process at 6 weeks, which will fully include the local representative and CWU IE.

Confirmation is also provided that any adjustments to duties will be carried out in line with existing agreements.

An immense amount of effort has been invested by the department over a long period of time to strengthen our industrial relationship with RMSS. For a number of years we have also been attempting to commit RMSS to an agreed revision process that would be beneficial in relation to establishing resourcing requirements and providing an approach that is clear, transparent and fair for members.

We believe therefore that the attached agreement signifies a major achievement for the CWU, both in regard to improving relationships and providing a standardised approach to revision activity for RMSS going forward.

Any enquiries in relation to this LTB should be addressed to Davie Robertson, Assistant Secretary, e-mail: dwyatt@cwu.org or shayman@cwu.org quoting reference number: 218.22.

Yours sincerely

 

Davie Robertson

Assistant Secretary

18LTB358

Attachment 1 – RMSS Technical Planning Tools in New Revisions Process

TERMS OF REFERENCE BETWEEN ROYAL MAIL AND THE CWU COVERING A NEW COMMERCIAL INITIATIVE – METER BOXES TO ACCEPT PARCEL POSTINGS TRIAL

TERMS OF REFERENCE BETWEEN ROYAL MAIL AND THE CWU COVERING A NEW COMMERCIAL INITIATIVE – METER BOXES TO ACCEPT PARCEL POSTINGS TRIAL

Dear Colleagues

Branches will be aware that the Agenda for Growth and Guiding Principles of Employment Security and Mutual Interest Approach to Future Challenges and Opportunities agreements commit both Royal Mail and the CWU to working together to positively transform business operations.

Parcels competition continues to increase with competitors expanding their networks and delivering enhanced customer services. Parcel posting customers are continually seeking expanding options for the ability to despatch items outside of the traditional collection or Post Office channels. Competitors have been seeking alternative access channels such as local garages, shops and railway stations as access points for parcel despatches.

Royal Mail therefore recently approached the departments with a request to undertake a trial to expand current Meter Boxes to accept parcel postings to allow them to assess customer desire for this option, test commercial viability and to drive future strategy in relation to street furniture design.

Discussions have therefore been taking place with the business in relation to a Terms of Reference for the trial activity. An agreement has now been concluded and endorsed by the Postal Executive and a copy is attached for your information.

Colleagues will note that CWU representatives (including H&S reps) and employees will be fully involved at each deployment site to enable consistency and ongoing success. Any operational changes required to facilitate the trial arrangements will be progressed in line with the IR Framework.

The trial will commence in June 2018 and will last for a period of 3 months. The trial activity will take place within the LE and NN geographical areas and involve 30 Meter Boxes, over 7 days a week.

Prior to the introduction of initiatives linked to the deployment programme in the Collection and Delivery functions, CWU Divisional, Area and Local level Representatives will be fully briefed on the initiative and on their roles within the process.

All affected staff at participating sites will receive full training in the revised processes.

The CWU Nationally will be updated monthly on progress via the Strategic Involvement Meetings on issues relating to the project through the National Collection JWG.

Formal review of the trial will take place at National level and any further deployment of the initiative will be subject to discussion and National agreement.

Branches and representatives are requested to ensure that members are made aware of the contents of this LTB.

Any enquiries in relation to this LTB should be addressed to:

Mail Centre Collections: Davie Robertson, Assistant Secretary, quoting reference 721.03

Email Address: shayman@cwu.org

Or

Delivery Office & Collections: Mark Baulch, Assistant Secretary, quoting reference 532

Email address: outdoorsecretary@cwu.org

Yours sincerely

 

Davie Robertson – Assistant Secretary                        

Mark Baulch – Assistant Secretary         

TOR Meter Boxes to Accept Parcel Postings Trial

18LTB356

RM/CWU Resourcing & Quality Checklists – Collection Hubs

RM/CWU Resourcing & Quality Checklists – Collection Hubs

Dear Colleagues,

Following the ratification of the 2018 Guiding Principles Agreement, Branches will be aware that contained within Section 8 (Resourcing) it was agreed that both parties would produce a jointly agreed checklist to assess each Unit against the application of our National Agreements and Joint Statements.

In the quality section (Section 9) of the same agreement there is a commitment that RM/CWU would develop a jointly agreed checklist to assess current performance against standards and ensure that all scheduled mail is being cleared on a daily basis. The purpose of this exercise is to build confidence that we are compliant with all our agreements and joint statements. Where it is agreed there is non-compliance, an agreed action plan will be worked up locally as a priority.

Following a period of discussion on this topic, we have now agreed the content of both checklists for Collection Units/Hubs and we are now in the process of building a solution that will allow units to complete these checklists using an online platform. Subject to the online solution being developed, to timescale, then our intention is to launch these two checklists as one combined exercise on week commencing 25th June 2018.

In line with the commitment within the Guiding Principles Agreement, both the unit manager and local CWU rep will complete this exercise together as a part of the weekly resourcing meeting. It is essential that the local CWU representative is provided sufficient release time to jointly complete this exercise with their respective Collections manager. Where a Unit has no CWU representative, the appropriate Area Representative will complete this exercise with the respective Collections Manager.

Units will have a maximum of three weeks to complete this exercise and all returns must be completed online no later than Monday 16th July 2018.

Local Managers and CWU Reps will have the ability to answer questions on a yes/no basis individually to indicate whether the unit in their opinion is compliant to the standard set out in the question. If either party believes that the unit is not compliant, to the standard, then agreed action/s to achieve compliance will be agreed as a priority and these should be captured against the question in the online checklist. Failure to agree an action plan will be progressed and resolved by means of the IR Framework. Once all the questions in the checklist are complete then the names of manager and CWU Rep should also be entered before final submission is made.

The completed online checklists will be made available to the Area Reps and Area Collection Managers both where compliance has been agreed and where non-compliant remedy action plans are being worked up. Where at unit level a joint action plan has not been completed this will be discussed at area/divisional strategic involvement meetings to seek support for the unit to complete the action plan.

An online solution has been concluded to enable this activity which is available via the following hyperlink:

https://portal.royalmailgroup.com/sites/A1974/SitePages/NewHome.aspx

Colleagues should note that the above hyperlink is a RM Intranet site.

Any queries in relation to the content of this LTB should be addressed to:

Collections in Deliveries & MPU’s: Mark Baulch, Assistant Secretary,

e-mail: outdoorsecretary@cwu.org quoting reference: 532

or

Mail Centre Area Distribution Collections: Davie Robertson, Assistant Secretary,

e-mail: dwyatt@cwu.org or shayman@cwu.org quoting reference number: 722.01

Yours sincerely

 

Mark Baulch – Assistant Secretary

Davie Robertson – Assistant Secretary

LTB 357.18 – RM CWU Resourcing and Quality Checklists – Collection Hubs

Joint Statement – RM CWU Collections Checklists – 19.06.18

RM_CWU Collection Quality Checklist 31st May 2018 Final

RM_CWU Collections Resourcing Checklist 31st May 2018 Final

Motion 9 Industrial Training

Motion 9 Industrial Training

Motion 9 carried at this year’s Annual Conference instructed the Postal Executive to seek nominations from Branches for CWU Representatives to deliver local based industrial training to CWU Representatives.

The full terms of the motion are reproduced below:

This Conference agrees that the more industrial training we can get for our Reps on national agreements is in the best interests of our members. Therefore the Postal Executive is instructed to look for nominations via a LTB for CWU Reps across the country to deliver local based training to CWU Reps on:-

• The Conduct Agreement.

• The Attendance Procedure.

• The Industrial Relations Framework, CWU and joint training.

• Any delivery based training such as Mod 1 and Mod 2 Revision training, IWT training.

• Any proposed resourcing training as and when it is developed both joint and CWU.

This list is not exhaustive.

The nominated people would be expected to have experience in the subject they would like to deliver and would have to detail their experience within their application. The successful nominations would initially be given Train the Trainer sessions on the relevant training that they have opted to deliver with a view of expanding presentational skills as required.

CWU HQ via the DGS(P) and Education Department would keep up to date records of the CWU trainers and the relevant training they have volunteered to deliver and update the records via further nominations/skills/subjects as and when people leave or when there are any necessary changes.

The Postal Executive is instructed accordingly.

In light of the Motion, the Department is writing to all Branches to seek their nominations for Representatives to facilitate and deliver industrial training and provide an opportunity to further develop their skills in the future. As the Motion makes clear, the nominated people must have experience in the subject they would like to deliver and detail this as part of their application.

Branches are therefore requested to forward the names of their proposed nominees by completing the pro-forma provided (please print off and use more copies of the pro-forma as required). The completed forms should include the individual’s contact details, the subjects they wish to deliver and their nominating Branch. Could Branches please complete and return the pro-forma(s) by no later than Friday 6th July 2018.

Any enquiries in relation to the content of this LTB should be addressed to the DGS(P) Department.

Yours sincerely,

Terry Pullinger

Deputy General Secretary (Postal)

18LTB344 – Motion 9 Industrial Training

Attachment 1 to LTB 344.18 – Proforma

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