CWU Young Workers Conference 2019: Tuesday, 22January 2019 – Birmingham

CWU Young Workers Conference 2019: Tuesday, 22ndJanuary 2019 – Birmingham

Dear Colleagues,

The NEC has agreed that the 2019 Young Workers Conference will take place on Tuesday, 22ndJanuary 2019 at the offices of The Birmingham District Amal Branch, 47 Summer Lane, Hockley, Birmingham, B19 3TH.

Details of the closing date for submissions of Motions will be dealt with and issued by the General Conference Standing Orders Committee under a separate Letter to Branches.

Other arrangements appertaining to the Young Workers Conference are set out in Rule 10.17.


We have secured some accommodation at the Hampton by Hilton Hotel at £69 B&B for the evening of Monday, 21stJanuary.

If branches would like to reserve one of these rooms please email Jo Thair at CWU Head Office with name of their delegate(s). The rooms will be paid for centrally and the branch will be charged after the event via the branch rebate process.

Please note that the rooms at this rate are limited so early reservation is advised.


There will be a social during the Monday evening (21st January): the details of which will be issued nearer the time.

Mobility/Access Issues

Please let Jo Thair know as quickly as possible, no later than Monday,3 December 2018, if anyone has any mobility or access issues etc. or if a signer is required.


If anyone requires a crèche, could you please also let Jo Thair know as quickly as possible, and no later than Monday, 3 December 2018.

Prayer Room

Please let Jo Thair know as quickly as possible, no later than, Monday, 3 December 2018 if anyone requires a prayer room, so that we can arrange suitable accommodation for this.

Any queries on this LTB should be addressed to Jo Thair ( at CWU headquarters.

Yours sincerely,

Dave Ward
General Secretary


LTB 581.18 – Young Workers Conference 2019 Notification

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CWU History and Heritage Project

CWU History and Heritage Project

Further to LTBs 300/18 and 541/18 regarding the preservation of the Union’s important Branch historical records and archives. Following discussions with the Research Department it has been agreed that the most practical way of moving this issue forward is to approach it from a Regional perspective. In line with this Bill Taylor, Head of Research, will be seeking an opportunity to meet the Regional Secretaries and the Education and Training Department to discuss the best way to deliver this.

We will be making contact with a University in Scotland who have already agreed to store some Scottish Branch archives on its premises, to see if this facility can be extended to other Branches in Scotland. A pilot scheme will begin in the London Region with a view to providing a safe and secure facility for London Branches to store their historical archives. Although progress has been slow it is apparent from the enquiries and contacts that there is a great deal of interest in this subject. Once we have had the meetings with the Regional Secretaries and Education and Training Department we will inform Branches of the outcome and progress made with this issue.

Branch Records/Archives: Scoping

In the meantime, we are running a short survey to establish what historical Branch materials are currently held by Branches and what steps have been taken to organise and preserve this material.

We are aware that some Branches may have been proactive on this and have already made archival arrangements locally, whilst others have yet to do so. Whatever the circumstances, we are keen to hear from you to help guide us in taking the CWU history and heritage project forward.

Please return your completed questionnaire by email to:


Does your Branch have historic records from the CWU or any predecessor union? [These might be old minute books, branch accounts, local campaign literature etc]


If your Branch does have such records, has the Branch made any arrangements for their storage? (At local archives for example) or are they kept at Branch premises?


If your Branch does have such records still at Branch premises, could you give an indication of the quantity of historical records at the premises? An estimate of the physical size overall would also be useful?


Can you identify any Branch activists who might be interested in taking a lead on a Branch-records archiving project?

Any comments or queries please do get in touch with the CWU Information Manager in the first instance

Denis Lenihan, Data Protection Officer & Information Manager

CWU Research Department

CWU Head Office, 150 The Broadway, Wimbledon, London, SW19 1RX.

020 8971 7279

Any enquiries regarding this LTB should be sent to

Yours sincerely

Dave Ward

General Secretary


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Election of: Member-Nominated Trustee Director – Royal Mail Pension Plan

Election of: Member-Nominated Trustee Director – Royal Mail Pension Plan

Further to LTB 476/18 dated 21 August 2018.

Branches will be aware that the above LTB provided the election and nomination arrangements for the position of Member Nominated Trustee (MNT) for the Royal Mail Pension Plan.

We have subsequently received enquiries from branches seeking further clarification on why the election is required and we can confirm that the election is necessary as a result of the current MNT – Phil Browne, former CWU Branch Secretary, Royal Mail Divisional Representative and National Executive Council Member completing the 6 year period of office as a RMPP Pension Trustee and thereby under the rules of the pension scheme is now required to seek re-election.

In order to assist branches in making recommendations to their respective members we have attached a copy of the election statements for all of the eligible candidates which as you will see includes the election statement for Phil Browne who is again standing for the MNT position which he has held since 2012.

Please note that the ballot papers for the election will be sent to all eligible members of the RMPP by the appointed Independent Scrutineer, Popularis Ltd on 15th October 2018 and the ballot will close on 5th November 2018.  

If you require any further information regarding the election then please contact Peter Metcalfe in the Senior Deputy General Secretary’s Department.

Yours sincerely,

Tony Kearns
Senior Deputy General Secretary


RM Pension Candidate Statements

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Branches are advised that this morning our members working in Crown Offices have received the devastating news that 74 Crowns will be franchised to WHSmith. This announcement coincided with the WHSmith annual financial results announced to the Stock Exchange early this morning. The list of impacted Crowns is attached to this LTB.

The further link up with WHSmith will result in the loss of approximately 700 jobs, although this could be greater depending on the size of the Crowns. To put this into context, 74 Crowns equates to roughly 30% of the current Crown network, so this is a massive attack on our members’ jobs.

Of the 74 Crowns to be franchised, 33 are currently “hosted” (i.e. currently directly managed by the Post Office within WHSmith premises). We have previously expressed our deep concern that this so called “hosting” within a WHSmith branch would eventually lead to franchising and it seems this has now unfortunately come to fruition.

A CWU press release which is extremely critical of the Post Office’s actions and in particular the extended link up with WHSmith is being issued today and is reproduced below for your information:


The CWU strongly condemns the plan to ‘franchise’ 74 Crown Post Offices affecting some 700 jobs.

Reacting to this morning’s bombshell announcement by Post Office bosses, the union’s National Officer Andy Furey pointed out that this “equates to almost one-third of the whole network.”

Franchising is “privatisation by the back door,” he pointed out. “This union has always staunchly opposed franchising and it’s no surprise that there has been no negotiation, or even any formal engagement with the union over this matter at all.

“This is going to leave the remaining Crown offices extremely vulnerable and this union will mount the most vigorous industrial and political campaign against this catastrophic action.”

“At a time when the government claims to be on the side of workers it is an outrage that it lets well rewarded jobs go from a public service and hands them straight to a second rate employer like WHSmith who will not only seek to downgrade the terms and conditions of our members but also the service they provide.”

“This is a massive slap in the face for our members who will be devastated especially as they have worked so hard and sacrificed so much to return the Crown Network to profitability.”

The Post Office evidently has a lack of any positive vision for the future of the Crown Network and is continuing with its attack on our members’ jobs and the destruction of a professional service to the public. Also, many Postmasters are struggling to survive due to the constant reductions in their remuneration levels by Post Office management. This situation will be exacerbated with the extension of the “white space” policy whereby the Post Office is looking to open up small branches in close proximity to long-established Crowns and sub Post Offices. This strategy is clearly designed to de-stabilise the long-term viability of these Post Offices.

As Branches would expect, we will be working in conjunction with the General Secretary’s Department to plan and organise political briefings and further developments in this regard will be reported.

Reps and Branches are urged to mount community campaigns to defend the Crown Offices in this latest attack and we are in the process of updating our campaign pack to reflect this unwelcome development. The Post Office plans to transfer these Crowns to WHSmith before the end of the financial year, although there has to be a minimum 90 day TUPE consultation period.

Finally, the Postal Executive will be considering this further attack on our members’ jobs and a dumbing down of a first class public service at its statutory meeting next Tuesday.

Further developments will be reported.

Any enquires in relation to this LTB should be directed to Lea Sheridan on 020 8971 7361 or

Yours sincerely

Andy Furey

Assistant Secretary

18LTB577 Post Office – Further Destruction of The Crown Office Network and C.700 Quality JobsAttachment 1 to LTB577-18

Dangerous Dogs – Scottish Government Public Audit and Post-Legislative Scrutiny Committee Review of Dog Control Law – CWU Written Submission

Dangerous Dogs – Scottish Government Public Audit and Post-Legislative Scrutiny Committee Review of Dog Control Law – CWU Written Submission

To: All Branches

Dear Colleagues,

As CWU Branches, Safety Reps and Regional Safety Forums will know from previous LTBs, there are currently two public inquiries of legislative reviews underway, looking at the Dangerous Dogs problem in the UK, examining the effectiveness of the current Dog Control Legislation and its enforcement. One is being undertaken in Westminster by the UK Government’s House of Commons, Environment, Food and Rural Affairs Select Committee and a second, in Holyrood, Edinburgh by the Scottish Government’s Public Audit and Post-Legislative Scrutiny Committee. Both inquiries were brought about, in no small part by a concerted effort and lobbying by the CWU Health, Safety & Environment Department’s ‘Bite-Back’ Campaign re-launch, following growing problems across the country with dangerous dogs law enforcement by Police and the Courts. Additionally the CWU Health, Safety & Environment Department has been working hard campaigning also in Wales, pressing the Welsh Government to take action and a number of meetings have taken place with Ministers, MPs, MSPs and MLAs.

In Scotland, the Union was successful in gaining the support of every Political Party which led to a full parliamentary debate and from there the setting up of an Inquiry. As part of its post-legislative scrutiny of the Control of Dogs (Scotland) Act 2010, the Public Audit and Post-Legislative Scrutiny Committee will examine the effectiveness of Dog Control Legislation, that aims to ensure dogs are kept under control and the role of Police, Crown Prosecutors, Courts and local authorities in fulfilling their duties, including the serving of Dog Control Notices as a deterrent to irresponsible dog ownership.

The inquiry was prompted by the CWU ‘Bite-Back’ Campaign working alongside the ‘Lead The Way’ Campaign, which has been campaigning for young children victims of dog attacks and follows concerns at the number of serious dog attack hospitalisations in Scotland, which have increased 80% over the last 10 years and are now topping 2,000 a year in Scotland alone.

The Control of Dogs Act was right to recognise that responsibility rests with dog owners to ensure their pets pose no risk to the public, however the number of prosecutions and convictions in Scotland has remained extremely low, less than 10 a year and the number of dog destructions has been zero.

The CWU Health, Safety & Environment Department is of the view that the problem in Scotland isn’t difficult to see. Despite being given assurance the “One Free Bite” rule or doctrine would not be followed, this is exactly what is being applied right across the legal structure with Police, Prosecutors, Defendants and Courts all following this ‘unwritten rule’ which should have no place in law.

The Scottish Government Public Audit and Post-Legislative Scrutiny Committee is currently seeking written views as part of its post-legislative scrutiny of the Control of Dogs (Scotland) Act 2010 and has invited written submissions for consideration. Subsequently the Committee will invite selected witnesses to give evidence and it wants to hear a wide range of views on whether the Law has been effective in reducing the number of out of control dogs or not. The Committee also wants to know how well the Police, Courts and local authorities are carrying out their duties under the Act, and whether the public believe legislation can and should be strengthened to prevent dog attacks in the future.

The aim of the Control of Dogs (Scotland) Act 2010 was to ensure that dogs which are out of control are brought and kept under control by tackling irresponsible dog ownership and by shifting the focus from “breed” to “deed”. To do so the Act makes provision for local authorities to impose measures on an owner, or person in charge of a dog, who fails to keep their dog under control via Dog Control Notices. The Public Audit and Post-legislative Scrutiny Committee is seeking to review the effectiveness of the Act in meeting its objective “…to ensure that dogs which are out of control are brought and kept under control in Scotland”. The Inquiry is asking the following questions:-

  • How effective is the Act in reducing the number of out of control dogs/ dog attacks in Scotland;
  • How well are local authorities carrying out their duties under the Act;
  • What challenges do you feel local authorities face in carrying out their duties under the Act;
  • Are there any weaknesses in the Act and what specific changes would you would like to see;
  • Any other issues relating to the Act you wish to bring to the attention of the Committee.

Attached is a copy of the CWU written submission which has been lodged with the Scottish Government’s Public Audit and Post-Legislative Scrutiny Committee for their consideration.

Further reports will be made in due course.

Yours sincerely

Dave Joyce
National Health, Safety & Environment Officer

18LTB572 Dangerous Dogs – Scottish Government Review

Control of Dogs (Scotland Act) 2010 – Post Legislative Scrutiny – CWU Ev.._

Dog Attacks on Postal Workers Example Cases (V8a) April 2018

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Royal Mail and BT/Openreach Preparing for European Health & Safety Week 2018

Royal Mail and BT/Openreach Preparing for European Health & Safety Week 2018:

To: All Branches

Dear Colleagues,

CWU safety reps at workplaces all across the country are asked to carry out workplace safety inspections and thorough checks later this month, with a focus on awareness-raising, risk assessment and accident prevention.

Wednesday October 24th has been chosen as the official ‘TUC National Inspection Day’, as it falls right in the middle of the 2018 European Health and Safety Week – and this year, as usual, our union will be playing its full part in supporting and highlighting the need for a safe workplace and workforce for all.

At the two companies where the vast majority of CWU members work, operational and safety managers will be fully supporting CWU safety reps in a wide range of joint activities, which will include safety inspections, work-time learning sessions, posters and leaflets and key messages to the workforce.

The headline theme of this year’s European Health and Safety Week is – Healthy Workplaces Manage Dangerous Substances – something which affects many workers in the UK and all around Europe.

In recent decades many hazardous substances, such as asbestos, have been banned, restricted or subjected to strict regulatory control, however, dangerous substances continue to be a major safety and health issue in some workplaces.

From Monday 22nd through to Friday 26thOctober, the aim will be to raise awareness of the risks posed by dangerous substances in the workplace, to promote a culture of risk prevention to eliminate and, where that is not possible, to effectively and safely manage these risks.

“Royal Mail Group and BT Group/Openreach have endorsed and are fully supporting National Inspection Day and European Health and Safety Week and we’re encouraging CWU Safety Reps to specifically prioritise inspections at higher risk workplaces, areas or functions or specific jobs and consider whether the workplace is healthy and safe for all,” Dave pointed out.

Safety Rep workplace health and safety inspections don’t just have to focus on the tangible hard hazards such accommodation issues, equipment, protective clothing, slip and trip risks, fire risks, and work stations, spot checks can also focus on intangible hazards and solutions that do not have a physical presence, hazardous substances, chemicals, dust and fumes are just as important as are work patterns, specific tasks, working environment and flexible working.

So our message is, please play your full part in Health and Safety Week and National Inspection Day and remember, workplaces with active Safety Reps are twice as safe as those without.


HSE Statistics

At UK workplaces in 2017/18
137 deaths 

621,000 injuries 

0.5 million workers were suffering work-related musculoskeletal disorders.

0.5 million workers suffering from work-related stress, depression or anxiety.

30.4 million working days were lost due to work-related illness and workplace injury.


12,000 lung disease deaths were estimated to be linked to past work exposures

2,515 Mesothelioma deaths were due to past asbestos exposures.


Key dates:

Campaign objectives:

  • Target groups of workers with specific needs and functions with higher levels of risk
  • Raise awareness of risk
  • Promote risk assessment
  • Increase knowledge of the legislative frameworkFor further information on EU Health & Safety Week: LTBs 503/18 and 550/18:


Yours sincerely

Dave Joyce
National Health, Safety & Environment Officer

18LTB571 Royal Mail & BT Openreach preparing for European Health & Safety Week 2018

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Final Call: CWU Union Learning Representatives Networking Event 2018

Final Call: CWU Union Learning Representatives Networking Event 2018

#CWULearn18; #LearningFromEachOther

Branches are reminded that places are still available for the CWU Union Learning Representatives Networking event.

This year’s networking event will take place on the 21st & 22nd November 2018 at: 

The Elstead Hotel, Knyveton Road, Bournemouth, BH1 3QP

This event will ensure that our ULRs can discharge their legally recognised responsibilities to great effect through networking with other educationalists.

Over the two days, delegates will explore new and innovative ideas on learning and enhance their skills so that they can facilitate both new and ongoing learning opportunities in their workplaces.

This year’s theme is “Learning From Each Other” and will focus heavily on sharing best practice and developing new and innovative learning activities. 

There will be opportunities:

· To meet with other CWU Union Learning Representatives 

· To attend a skills market 

· To attend facilitated workshops 

· To hear from high profile guest speakers 

· To learn about the latest CWU learning developments 

· And to celebrate your achievements!


Wednesday 21st November, 12.50pm – 6.00pm 

– Registration from 11.30am, lunch from 12.00 noon – 12.45pm

– Followed by Introductions, skills market, guest speakers and workshops

– Evening Dinner & entertainment

Thursday 22nd November 2018, 9.00am until 1.00pm 

– Main Event, Workshops and Panel Session – (Exact programme to be confirmed)

Conference Registration

Places are limited for this event so priority will be given, in the first instance, to one ULR from each branch who has not attended the event before but if Branches would like to send additional ULRs to this event please let us know.

Any additional places will be awarded on a first come first served basis and will be confirmed once the final date for registration application has closed.

Please note that Branches are responsible for delegates travel and authorised expenditure for this event. However, we will be providing lunch and an evening buffet on the 21st and lunch on the 22nd November 2018. 

Further detail – please read

Branches are asked to book a ULR delegate place by email in the first instance to with contact details including name, Branch, contact number and an email or postal address to which an application form can be sent.

Alternatively, Branches can contact Michelle Simpson (as listed below).

The form will be sent out to the individual ULR and this will need to be countersigned by the Branch Secretary. Delegates who have specific dietary needs or allergies must advise us of any requirements on the form.

To guarantee that your Branch is represented you must return your completed and signed application form to the Education & Training Department at HQ by Friday 26th October 2018. 

You can book accommodation at the Elstead Hotel for a cost of £55 per person per night or £90 for a shared room. This cost also applies if you wish to stay more than one night (apart from weekends).

Please advise the Elstead Hotel that you are attending the CWU ULR Networking Event using the code ULR18. Accommodation at the Elstead will be on a first come-first served basis and you can book into other accommodation in Bournemouth if you wish. A list of nearby hotels is attached which cover a range of prices. Please note that the hotels listed have not been vetted by the CWU so we cannot make any recommendations. 

Unfortunately, due to registration and accommodation not being linked, we will not be able to arrange substitutions for delegates. The Branch will need to contact both the Education & Training Dept. and the hotel directly to either notify of cancellation or replacement by another ULR from within the Branch.

This event is being supported by the CWU and the Union Learning Fund (England).


This event should attract paid release for those accredited ULRs working for employers where the CWU is recognised. The event is specifically designed to meet the aims of ULR legislation and is fully supported through the Government Department for Business Innovation and Skills. The ACAS Code of Practice applies.

Any enquiries regarding this LTB should be addressed to Michelle Simpson by telephoning 0208 971 7340 or by email to

Yours sincerely,

Trish Lavelle

Head of Education & Training

18LTB 568 – Final Reminder CWU Union Learning Representatives Networking Event 2018

Nearby Hotels

Premier Inn East, 47 Christchurch Road, Boscombe, Bournemouth, BH1 3PA.

Tel: 0871 527 8126

Travel Lodge, 43 Christchurch Rd, Bournemouth BH1 3PH

Phone: 0871 984 6257 source=google

Premier Inn East Cliff, Christchurch Road, St. Swithuns Roundabout, Bournemouth, BH1 3ND

Tel: 0871 622 0703 COT1=0&INTTYP1=DB&SID=4

Bay Majestic, Derby Road, Bournemouth, Dorset BH1 3QE

Tel: 0844 499 9356

Balincourt Hotel, 58 Christchurch Road, Bournemouth, BH1 3PF

Tel: 01202 552962

Coach House Cottage 5 Annerley Rd, Bournemouth BH1 3PG

Phone: 01202 315067

Cransley Hotel 11 Knyveton Rd, Bournemouth BH1 3QG

Phone: 01202 290067

Derby Manor, Derby Rd, Bournemouth BH1 3QB

Phone: 01202 294822

Langtry Manor, Derby Rd, Bournemouth BH1 3QB

Phone: 01202 553887

Royale Hotel, 16 Gervis Rd, Bournemouth BH1 3EQ

Phone: 0844 387 6265

REMINDER AND FINAL CALL: Ken McKenzie Award for Lifelong Learning 2018

REMINDER AND FINAL CALL: Ken McKenzie Award for Lifelong Learning 2018

Branches will be aware of the policy adopted at General Conference 2010 to present the “Ken McKenzie Award for Lifelong Learning” which is presented to a Union Learning Representative (ULR) or group of ULRs who have made a significant contribution to lifelong learning within the CWU. The award is presented each year at our CWU ULR National Networking Event. This year will follow tradition and be part of the agenda at this year’s event scheduled to be held in Bournemouth over two days on the 21st and 22nd November 2018. 

Last year the accolade was awarded jointly to Christine Carruthers (Tyne & Wear Clerical), Geoff Hodge (Somerset, Devon & Cornwall), and Scott Taylor (Glasgow & District Amal) and as usual we received a good number of nominations of a very high quality.

I am now inviting applications for the 2018 Annual Ken McKenzie award for lifelong learning. The award will be made in recognition of exceptional achievements and contributions to lifelong learning and training by a CWU ULR or a group of CWU ULRs.

Nominations can be made by Branches, Regional Learning Committees or Regional Committees via letter or email to my Department.

Nominations should include a précis of the nominated ULR or group of ULRs endeavours and achievements and be sent to:

Michelle Simpson, Education and Training Department, CWU, 150 The Broadway, Wimbledon, London, SW19 1RX or email

The closing date for nominations will be FRIDAY 26TH OCTOBER 2018. 

Any queries relating to this LTB should be addressed to me via the Education and Training Department at

Yours sincerely,

Trish Lavelle


18LTB 569 – Final Reminder Ken McKenzie Award 2018

RM/CWU National Joint Statement – Collections on Delivery (COLOD) Unit Consolidation Point – Walk Scanning

RM/CWU National Joint Statement – Collections on Delivery (COLOD) Unit Consolidation Point – Walk Scanning

Dear Colleagues,

Branches and Representatives will be aware that following the ratification of the 2018 Guiding Principles Agreement, there have been a number of areas where work in the Collections has taken place and is primarily contained within Sections 8 (Resourcing) and 9 (Quality of Service). It was agreed that both parties would produce a jointly agreed checklist to assess each Unit against the application of our National Agreements.

A critical area that has been identified for improvement is the consolidation of Collection on Delivery (COLOD) mail in the delivery unit for onward connection to mail centres.

As such, both parties have jointly reviewed the COLOD process to determine the actions required to quickly highlight and improve performance and deliver the service that customers trust Royal Mail to provide. This has identified the need for a daily measurement and reporting system to confirm the return and consolidation of all COLOD mail at the delivery unit and the onward conveyance to the mail centres, and we have agreed to roll-out this approach to all COLOD units.

All delivery units who perform COLOD will be sent their consolidation barcode which must be added to the designated COLOD consolidation point. Unit managers, working together with their local CWU representative, will need to ensure they brief every postperson who performs collections on delivery and work together to complete the following:

  • Ensure there is a dedicated labelled consolidation point that everyone is aware of.
  • Ensure each postperson who collects mail whilst on delivery understands that they need to scan the barcode at the consolidation point and drop their mail when they return to the unit – including reserves that will cover these duties.
  • Ensure there is facility for someone to scan to confirm the consolidation mail has been collected.
  • Ensure there is an alternative posting facility designated e.g a post box which has a later collection time in case people are late back from delivery and may fail to connect to feeder services to the mail centre (this process must include all mails being sent via the Blue Pouch method). In this regard this process will be the exception and all other meaningful processes to connect these mails must have been considered.
  • Review their unit’s current process for the consolidation of mail collected on delivery and onward conveyance to the mail centre to make sure there are no risks to service.

We have agreed that any operational changes required to facilitate the above arrangements will be progressed in line with the IR Framework.

Both parties have also agreed the deployment activity will be jointly monitored at all levels of the operation through Strategic Involvement meetings. In addition, at National level any issues relating to the deployment and its success will be through the National Collection JWG meetings and a National review of the deployment will take place within 3 months of the launch date to ensure issues identified are addressed with solutions agreed where necessary.

Any queries to the content of the above, please contact the Outdoor Department, reference 532, email address:

Yours sincerely,

Mick Kavanagh

CWU Acting Assistant Secretary

LTB 567.18 – RM_CWU Joint Statement – Collections on Delivery (COLOD) Unit Consolidation Point – Walk Scanning

RM CWU Joint Statement Collections on Delivery (COLOD) Unit Consolidation Point – Walk Scanning Final 08 10 19

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