NEW COMMERCIAL INITIATIVE – PUDO GROWTH OPPORTUNITY (RELAY)

TERMS OF REFERENCE BETWEEN ROYAL MAIL AND THE CWU COVERING A

NEW COMMERCIAL INITIATIVE – PUDO GROWTH OPPORTUNITY (RELAY)

Dear Colleagues

Branches and representatives will be aware that the RMSS Business Unit and in particular the Relay section, previously known as Branch Direct, provide bespoke logistics product offerings to the market, which includes Pick Up and Drop Off (PUDO) services utilising Royal Mail Delivery Offices as the collection point.

PUDO services relate to the conveyance of items from large stores, to a location where a customer collects their item and hands over any parts for return. RMSS/Relay currently already has a share of this market with existing products, mostly in the area of machine parts, where engineers are tagged to a Delivery Office as a fixed pick up location. A potential opportunity has now been developed to extend this offering and discussions involving both departments have concluded arrangements for a Pilot of a new PUDO product offering.

To offer the service to a wider range of Relay customers and grow market share in this extremely competitive area, it has been agreed to pilot the introduction of a Dynamic’ variant of the existing PUDO service, enabling engineers access to collect their items at any Delivery Office with the item being addressed to the company. The process will be like handing over a “local collect” item, but it will be addressed to a client company name and job number, rather than a named person.

The Pilot will involve 374 Delivery Offices, 4 Parcelforce and 2 Relay sites and will start on 4thApril and run until the 4th May 2017. The attached Terms of Reference ensure that the CWU will be fully involved in all activity in the Relay and Delivery function.

Working/Steering Groups will provide monthly updates to National leads on issues relating to the relevant functions.

Any enquiries in relation to this LTB should be addressed to:

RMSS Relay: Davie Robertson, Assistant Secretary, quoting reference number: 218.24.

Email: dwyatt@cwu.org or shayman@cwu.org

and

Deliveries: Mark Baulch, Assistant Secretary (Elect), quoting reference 540.

Email address: outdoorsecretary@cwu.org

Yours sincerely

Davie Robertson Mark Baulch

Assistant Secretary Assistant Secretary (Elect)

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