Royal Mail Group – Workforce Health and Wellbeing Support

Royal Mail Group – Workforce Health and Wellbeing Support:

Fiona McAslan the newly appointed Royal Mail Group Head of Health and Wellbeing has informed the CWU/HQ Health, Safety and Environment Department of the launch of their ‘Health and Wellbeing Campaign’ with the aim of the campaign being to support employees by ‘dialling up’ the Health and Wellbeing resources RMG already have available, as well as launching a new ‘Health Hub’ and ‘Help@Hand.’ Each element of the campaign will be promoted in more detail through RMG Comms channels.

The RMG ‘Employee Assistance Programme’ offers 24/7, 365 days a year free, independent and confidential support for the workforce, for employees in need of support.  This includes the launch of ‘Help@hand’ which gives everyone (and subject to criteria, family members too) access to Remote GP, Digital Physiotherapy and Mental Health Support Sessions.

All managers have been briefed on the support package available, and all individual employees will receive further information early in the New Year 2023.

The Head of Health and Wellbeing wishes to make sure that the workforce is aware of the Occupational Health Support Programme and that employees know where to go for wellbeing support during this difficult time which is of the utmost importance. All employees can access support through the ‘My Royal Mail/Health and Wellbeing tab’ or the ‘People App (Health and Wellbeing tile).’

These are summarised as follows:

Health Hub – Your Health and Wellbeing ‘one stop shop’ 

RMG state that accessing support early is really important – many people who do seek support often say they wish they had done so sooner. Whether it’s for your mind, body or something going on in your life, the Health Hub directs employees straight to information, guidance and support services that can start to help right away. Employees can access the Health Hub via the ‘RM People App’ using the ‘My Health & Wellbeing’ tile, or by visiting”.


RMG are also launching ‘Help@Hand’, giving employees direct and immediate access to health and wellbeing support. Employees can get started by downloading the ‘Help@Hand App’.  Select ‘Register via PIN’ and enter the Royal Mail code 164003.  Employees can then easily access:

  • Remote GP – unlimited 24/7 access to a digital private GP service for employees, their partner and family (*Children are eligible up to their 18th birthday or 24th birthday if in full-time education)
  • Physiotherapy – up to 8 consultations per year shared between you and your partner
  • Mental Health Support – up to 8 consultation sessions per year shared between you and your partner
  • Life, money and wellbeing support
  • Second medical opinion service
  • A wellbeing calendar which includes access to webinars and support

Note: registration will take around 10 minutes.  Due to the nature of the medical service, certain personal information will be required.

Under the Remote GP service, if employees require medication, a referral letter or a private fit note, they will need to pay for these. Employees will also need to pay a delivery charge if they opt to have the medication sent to them. The remote GP will go through the options and next steps with individuals during the consultation.  These charges apply to everyone, regardless of any NHS exemption status i.e., due to age, medical condition, pre-payment, country of residence etc.

First Class Support – RMG Employee Assistance Programme 

First Class Support’, the RMG Employee Assistance Programme, is available 24/7 (0345 266 5060 or ‘live chat’ on the website/app). This support service is free, confidential and completely independent.  Whether employees need to speak to someone in the moment, access counselling support, or something else, instant support across all areas of wellbeing including physical health, mental health, financial wellbeing as well as practical home and work issues are available.  *registration is RMG-pay number i.e., RMG-12345678.

Yours sincerely

Dave Joyce
National Health, Safety & Environment Officer

22LTB513 Royal Mail Group – Workforce Health and Wellbeing Support

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