ROYAL MAIL CUSTOMER EXPERIENCE: AGREEMENT TO IMPROVE BONUS SCHEME MAXIMUM POTENTIAL FROM £1,000 P.A. TO £2,000 P.A.

ROYAL MAIL CUSTOMER EXPERIENCE: AGREEMENT TO IMPROVE BONUS SCHEME MAXIMUM POTENTIAL FROM £1,000 P.A. TO £2,000 P.A.

Further to LTB 309/22 dated 15thJuly 2022.  Branches are advised we have reached a further agreement with Adrian Porter, Director of Reward and Performance, with regards to future bonus arrangements for our members in Customer Experience (CE).  A Joint Statement to this effect is attached to this LTB.

As with our Finance and HR members, the maximum bonus available to our CE members has been fixed for a number of years and the value has effectively diminished over time.  As a consequence, we have agreed with Royal Mail to double the potential value of the CE scheme from the start of this financial year as follows:

  • From £1,000 to £2,000 for the financial year 22/23 and beyond, with payments linked to the results of the Corporate Scorecard.

We are pleased with the positive response to our proposal to match the doubling of the bonus potential in line with Finance and HR.  It should be noted there are two slight differences between the current bonus scheme in CE and the new scheme as follows:

  • The maximum of £2,000 payment will be linked to the Corporate Scorecard, and replaces the current CE scheme and targets.
  • The new bonus arrangements entail an annual payment after the end of the financial year rather than the current two six-monthly payments.

The Postal Executive is supportive of these enhanced arrangements and has endorsed the agreement reached for our CE members.  As with Finance and HR, I am pleased Royal Mail has recognised the need to improve the value of the bonus payments going forward.  I’m sure our CE members will be pleased with the doubling of the potential monies available.

Yours sincerely

Andy Furey
Assistant Secretary

22LTB338 Royal Mail Customer Experience – Agreement to improve Bonus Scheme maximum potential

Attachment 1 to 22LTB338

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