PATHWAY TO CHANGE – THE BIG TRUST SURVEY 2022 HEADLINE RESULTS
Further to LTB 83/22 that was circulated on 25th February 2022, Branches and Representatives will be aware that this year’s Big Trust Survey commenced on 4th April and closed on 24th April 2022.
Royal Mail Group have now provided the headline results from this survey following their announcement to the financial markets on 19th May 2022. These are attached for the information of Branches.
The return rate for the survey was 69%, which is up 6% on last year, although this figure contains just under 6,000 managers. This return rate is also however 1% down on the aggregated interim survey returns. The number of frontline participants was 91,255 and figures are also listed to illustrate the exact way that people responded to the survey.
Branches and Representatives will note that the trust score (that is based on the five key questions) is 68%, which is 1% down on the average of the interim survey results.
Another point of note is that the question “I trust the senior leadership of this company” is the lowest scoring question with 42%. Whilst this is a 1% improvement on last year it is still 20% behind what Royal Mail Group have stated is the UK benchmark.
A cause for concern is that there are still only 48% of respondents that believe “action has been taken as a result of the previous Trust Survey in my work area” which suggests that either joint action plans are not being formulated or in some cases are still failing to be jointly monitored.
Branches will appreciate that despite the current climate it is still important that this joint work continues and the DGS(P) Department has continued to meet with management to discuss the survey and how this will evolve.
In closing I would like to thank Postal Executive members Katrina Quirke, Shelley Banbury and Rob Wotherspoon for their ongoing work on this matter.
Any enquiries in relation to the content of this LTB should be addressed to the DGS(P) Department.
Yours sincerely
Terry Pullinger
Deputy General Secretary (Postal)
22LTB236 PATHWAY TO CHANGE – THE BIG TRUST SURVEY 2022 HEADLINE RESULTS
CWU Eastern No5 Branch 
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