JOINT STATEMENT BETWEEN ROYAL MAIL & THE CWU ON THE NATIONAL OPERATIONAL STANDARDS GUIDE (PROCESSING)
Branches and representatives are advised that the department have been engaged in discussions with the business in relation to ensuring conformance and uniformity in standardisation across Mail Centre Operations. Key to this has been the development of a reference guide, which defines the correct layout and operational arrangements for each work area and/or kit and equipment in use in the Processing function.
Discussions have resulted in the joint compilation of an Operational Standards Guide (Processing Edition), which has been endorsed by the Postal Executive. A copy of the guide and supporting Joint Statement is attached for your information.
The guide includes visual layouts for each machine or work area along with the agreed operational standards, with regard to traffic type, setup etc. and where appropriate the agreed number of operators for each application. The guide also provides reference to where the Standard Operating Procedure (SOP) for each work area can be accessed.
Colleagues will note that the department have been successful in persuading the business to remove the references to minimum throughputs for each area, as these are entirely dependent on many variable factors that can affect these figures.
It is recognised that the Processing Estate is very diverse with regard to capacity and layout and that site specific arrangements will continue to apply in some units. However, the department receives numerous enquiries on correct layouts and working practices and we hope that the guide will provide an easy and available reference point, which should contribute to ensuring that all kit and equipment is used correctly across the Processing function.
Any enquiries in relation to this LTB should be addressed to Davie Robertson, Assistant Secretary, email: dwyatt@cwu.org quoting reference: 714.02.
Yours sincerely
Davie Robertson
Assistant Secretary
JS Operational Standards Guide (Processing) 14.01.22
CWU Eastern No5 Branch 
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