POST OFFICE: CHRISTMAS OPENING HOURS – JOINT STATEMENT
Branches are advised that the following Joint Statement regarding Crown Office opening hours for Christmas and New Year has been agreed:
JOINT STATEMENT POST OFFICE AND CWU
Opening hours for Christmas 2021
We have now confirmed the opening hours for the DMB network for this Christmas and wanted to take this opportunity to communicate this.
25ththrough to 28thDecember
29th & 30thDecember
Normal opening times
1stthrough to the 3rdJanuary
Normal opening times except for branches in Scotland.
Work Time Learning Sessions
To help maintain customer service during the Christmas period, sales meetings on Mondays and WTLL sessions on Tuesdays will be cancelled from 7th December until the New Year. This will allow you to open at 8.30am, but you should still hold a session to brief your team incorporating key Teamtalk messages and prepare your branch for trading.
The only possible exceptions are Tuesday 7th December for branches in Northern Ireland and Tuesday 14th December for England, Wales and Scotland branches when December’s trading period end accounts need to be completed.
- With the primary aim to ensure good customer service, resourcing on Christmas Eve will be organised based on minimal staffing levels. Consequently, Branch Managers will have discretion to determine a reduced level of colleague attendance where operationally possible.
We agree to work on the key principle of having no more colleagues in branch than the manager believes necessary to service our customers, whilst taking account of the necessary security required including keys.
- Work will take place at a local level to match colleague attendance to the optimum cover required using opportunities to pay back hours owed and set duty patterns requiring a minimal number of colleagues to work after 12:30.
- Managers will work locally with colleagues to determine who will work in the afternoon of Christmas Eve, utilising as a first priority volunteers where that is possible. Where there are insufficient volunteers, those colleagues scheduled to work Christmas Eve and/or New Years Eve will be required to work their duty pattern to meet customer requirements up to 16:00.
Head of Directly Managed Branch Network
CWU Assistant Secretary
Branches and Representatives are urged to bring this LTB and associated Joint Statement to the attention of our members working in Crown Offices. Representatives are encouraged to engage with Area Managers to ensure Christmas Eve arrangements described in the Joint Statement are applied in all Crowns. If difficulties are encountered these should be escalated.