BT Pension Scheme: Updated Contact Details

BT Pension Scheme: Updated Contact Details

The BT Pension Scheme (BTPS) has advised that it will be centralising the member support team in one location which will be Chesterfield. This is in order to improve service and reflects feedback from Scheme members.

As a result, the BTPS contact centre will be moving from India to Chesterfield. Calls will be answered in both India and Chesterfield over the next few months, while the transition takes place.

This welcome development follows on from the BTPS decision last year to take the pension administration in-house.

As a result the contact email address for the BTPS is changing, though the phone numbers have remained unchanged.

The full contact details for the BTPS are now as follows.


Calling from within the UK: 0800 731 1919
Calling from outside the UK: +44 (0)203 0233420
Lines are open Monday to Friday between 8:30am and 5:00pm (excluding Bank Holidays).



BT Pension Scheme
SR43 4AD

If there are any issues arising from the content of this LTB please contact HQ.

Yours sincerely


Nigel Cotgrove

Assistant Secretary 

LTB 378.2019

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

Create a website or blog at

Up ↑

%d bloggers like this: