RM/CWU Resourcing & Quality Checklists – Collection Hubs

RM/CWU Resourcing & Quality Checklists – Collection Hubs

Dear Colleagues,

Following the ratification of the 2018 Guiding Principles Agreement, Branches will be aware that contained within Section 8 (Resourcing) it was agreed that both parties would produce a jointly agreed checklist to assess each Unit against the application of our National Agreements and Joint Statements.

In the quality section (Section 9) of the same agreement there is a commitment that RM/CWU would develop a jointly agreed checklist to assess current performance against standards and ensure that all scheduled mail is being cleared on a daily basis. The purpose of this exercise is to build confidence that we are compliant with all our agreements and joint statements. Where it is agreed there is non-compliance, an agreed action plan will be worked up locally as a priority.

Following a period of discussion on this topic, we have now agreed the content of both checklists for Collection Units/Hubs and we are now in the process of building a solution that will allow units to complete these checklists using an online platform. Subject to the online solution being developed, to timescale, then our intention is to launch these two checklists as one combined exercise on week commencing 25th June 2018.

In line with the commitment within the Guiding Principles Agreement, both the unit manager and local CWU rep will complete this exercise together as a part of the weekly resourcing meeting. It is essential that the local CWU representative is provided sufficient release time to jointly complete this exercise with their respective Collections manager. Where a Unit has no CWU representative, the appropriate Area Representative will complete this exercise with the respective Collections Manager.

Units will have a maximum of three weeks to complete this exercise and all returns must be completed online no later than Monday 16th July 2018.

Local Managers and CWU Reps will have the ability to answer questions on a yes/no basis individually to indicate whether the unit in their opinion is compliant to the standard set out in the question. If either party believes that the unit is not compliant, to the standard, then agreed action/s to achieve compliance will be agreed as a priority and these should be captured against the question in the online checklist. Failure to agree an action plan will be progressed and resolved by means of the IR Framework. Once all the questions in the checklist are complete then the names of manager and CWU Rep should also be entered before final submission is made.

The completed online checklists will be made available to the Area Reps and Area Collection Managers both where compliance has been agreed and where non-compliant remedy action plans are being worked up. Where at unit level a joint action plan has not been completed this will be discussed at area/divisional strategic involvement meetings to seek support for the unit to complete the action plan.

An online solution has been concluded to enable this activity which is available via the following hyperlink:


Colleagues should note that the above hyperlink is a RM Intranet site.

Any queries in relation to the content of this LTB should be addressed to:

Collections in Deliveries & MPU’s: Mark Baulch, Assistant Secretary,

e-mail: outdoorsecretary@cwu.org quoting reference: 532


Mail Centre Area Distribution Collections: Davie Robertson, Assistant Secretary,

e-mail: dwyatt@cwu.org or shayman@cwu.org quoting reference number: 722.01

Yours sincerely


Mark Baulch – Assistant Secretary

Davie Robertson – Assistant Secretary

LTB 357.18 – RM CWU Resourcing and Quality Checklists – Collection Hubs

Joint Statement – RM CWU Collections Checklists – 19.06.18

RM_CWU Collection Quality Checklist 31st May 2018 Final

RM_CWU Collections Resourcing Checklist 31st May 2018 Final


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