CWU/RM – Resourcing & Quality Checklists Review Process in Delivery Units

CWU/RM – Resourcing & Quality Checklists Review Process in Delivery Units

Dear Colleagues,

Further to LTB 280/18 dated Friday 11th May, which contained the RM & CWU National Joint Statement, regarding updates relating to the Resourcing & Quality Checklists.

Branches and Representatives will be aware that the 2018 Guiding Principles Agreement, contained within Sections 8 (Resourcing) and 9 (Quality of Service) it was agreed that both parties would produce a jointly agreed checklist to assess each Unit against the application of our National Agreements and ensure that all scheduled mail is being cleared on a daily basis.

The purpose of the exercise is to build confidence that all delivery units are compliant with all National agreements and joint statements. Where it is identified there is non-compliance, an agreed action plan will be worked up locally as a priority. In addition we have also included a number of questions within the resourcing checklist pertaining to annual leave in order to avoid further duplication and deal with this element of the National agreement within one combined joint exercise.

Following discussions with Royal Mail we have now agreed the content of both checklists, (which are attached), along with the details and process of how to use the share point process in order to complete these checklists using the online platform.

In line with the commitment within the Guiding Principles Agreement, both the unit manager and local CWU rep will complete this exercise together as a part of the weekly resourcing meeting. Accordingly it is essential that the local, or area CWU representative where there is no local rep in place, is provided sufficient release time to jointly complete this exercise with the Delivery manager.

Units will have a maximum of three weeks to complete this exercise and all returns must be completed online no later than Friday 8th June 2018.

The completed online checklists will be made available to the CWU Area Reps and RM Ops Managers and also the CWU Divisional Reps and RM Delivery Leads both where compliance has been agreed and where non-compliant remedy action plans are jointly being worked up. These will also be made available to the CWU Divisional Reps and RM Delivery Leads for their respective units, as well as the overall outputs being shared with the Department Nationally.

Also attached are the ‘CWU & RM Annual Leave/Resourcing Guidelines’ (LTB 460/17) published on the 23rd of August 2017, which contain:

• Royal Mail & CWU Nationally Agreed Guidelines Covering Annual Leave and Weekly Resourcing.

• Annual Leave Planning Meeting Agenda template.

• 12 Week Resourcing Meeting Agenda template.

• Weekly Resourcing Meeting Agenda template.

In addition the ‘CWU & RM Nationally Agreed Summer Resourcing Guidelines’ (LTB 305/17) published on the 7th of June 2017, which although due for review for operation this forthcoming summer, they also contain important joint commitments which are a valuable reference point for resourcing including:

• A Joint Message from Royal Mail and the CWU.

• Royal Mail & CWU Nationally Agreed Guidelines Covering Summer Resourcing.

Additionally in relation to workload issues and all due mails receiving the correct and appropriate quality of service, the agreed National Joint statement containing the agreed avoiding delay guidelines along with reporting standards of any mail failures and service issues are also attached.

It is acknowledged that this LTB contains a large number of attachments, however it is important that all relevant and necessary documentation linked to the checklists is in one LTB for ease of reference for Branches and reps whilst carrying out this activity.

Any queries to the content of the above, please contact the Outdoor Department, reference 230.05, email address:

Yours sincerely,


Mark Baulch

CWU Assistant Secretary

LTB 301.18 – RM CWU Resourcing Quality Checklists Review Process in Delivery Units (2)

Quality Checklist Final

Resourcing Checklist Final

Resourcing and Quality Checklists QuickGuide


Summer Resourcing 2017 Joint Message from RM & CWU

RM & CWU Nationally Agreed Guidelines Covering Summer Resourcing


RM CWU Nationally Agreed Guidelines Covering Annual Leave and Weekly Resourcing

JS_Avoiding Delay_Commit to Deliver_Accurate Reporting_February17_Final


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