Important Information Regarding Changes to Access to SAGE Online – Branch Accounts 

Important Information Regarding Changes to Access to SAGE Online – Branch Accounts

Further to LTB 178/18 dated 27th March 2018.

Following the publication of the above LTB I need to advise Branches that we have recently experienced a critical failure with the Sage Instant Accounts server which resulted in the server having to be rebuilt.

I can now confirm that this problem has now been fixed and branches should now be able to access their Sage Accounts.

As previously advised the new url is https://netscaler.cwu.org/vpn/index.html. The user name remains the same i.e. branch code, however branches will be prompted to enter a unique password of their choice before they can gain access into their accounts.

Please ensure that you remember your password for future use.

For your further assistance I have attached the instructions to cover the majority of the various messages you may come across if you have to install Citrix Receiver.

If you have any further enquiries relating to the Sage Accounts package then please contact Linda McNamara on 0208 971 7337 or via email lmcnamara@cwu.org.

If the problem relates to issues regarding the logging on process to Sage then please contact the IT Helpdesk on 0208 971 7229 or via email ithelpdesk@cwu.org.

Any enquiries regarding this Letter to Branches should be addressed to the Senior Deputy General Secretary’s Department on telephone number 020 8971 7237, or email address sdgs@cwu.org.

Yours sincerely,

Tony Kearns
Senior Deputy General Secretary

18LTB237

Installation Instructions for access to Sage Branch Accounts

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