Royal Mail & CWU National Guidelines – T100 Programme Branches will be aware that the Agenda for Growth agreement
committed both Royal Mail and the CWU to work together to transform
business operations, whilst also tackling and challenging the effects
of competition. As such Royal Mail has challenged the regulator
regarding unfair competition that undermines their legal obligation to
fulfil the USO. Unsurprisingly the challenge back from the regulator
is that they expect Royal Mail to deal with their own internal range
of performance in terms of efficiency before they can consider any
possible sanctions on competitors.
Despite the recent announcements regarding Whistl, Ofcom will
undoubtedly continue to vigorously challenge Royal Mails levels of
efficiency.
From our point of view there are a number of factors influencing the
range of performance in delivery offices that need to be identified
and dealt with consistently to enable like for like comparisons. In
turn Royal Mail has identified three specific metrics to measure
delivery office performance, safety, quality and efficiency.
The T100 initiative was launched to assist in closing the range in
performance nationally and has so far been introduced in 5 offices in
London. To date it has been jointly assessed and overseen at
Divisional level.
It is now Royal Mail’s intention to expand this initiative into a
further 18 offices (attached) and as a consequence we have now become
formally involved at national level and have agreed the attached
National Guidelines which have been endorsed by the postal executive,
to ensure we have full CWU involvement with the T100 initiative.
The T100 National Guidelines remain consistent with all National
Agreements, Joint Statements and Guidelines including existing
measurement and performance systems and will be adhered to by both
parties. Any structural change remains subject to local agreement in
line with the 6 phase revision process.
The T100 programme will be jointly reviewed on a regular basis at
all levels.
ANY ENQUIRIES TO BOB GIBSON’S OFFICE, QUOTING REFERENCE
EMAIL ADDRESS: HNUTLEY@CWU.ORG [1] OR MSTEWART@CWU.ORG [2]
YOURS SINCERELY
Bob Gibson
COMMUNICATION WORKERS UNION
URGENT INFORMATION FOR MEMBERS
9
CWU Assistant Secretary
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