Royal Mail & CWU National Guidelines – T100 Programme

Royal Mail & CWU National Guidelines – T100 Programme    Branches will be aware that the Agenda for Growth agreement

committed both Royal Mail and the CWU to work together to transform

business operations, whilst also tackling and challenging the effects

of competition. As such Royal Mail has challenged the regulator

regarding unfair competition that undermines their legal obligation to

fulfil the USO. Unsurprisingly the challenge back from the regulator

is that they expect Royal Mail to deal with their own internal range

of performance in terms of efficiency before they can consider any

possible sanctions on competitors. 

    Despite the recent announcements regarding Whistl, Ofcom will

undoubtedly continue to vigorously challenge Royal Mails levels of

efficiency.  

    From our point of view there are a number of factors influencing the

range of performance in delivery offices that need to be identified

and dealt with consistently to enable like for like comparisons. In

turn Royal Mail has identified three specific metrics to measure

delivery office performance, safety, quality and efficiency.

    The T100 initiative was launched to assist in closing the range in

performance nationally and has so far been introduced in 5 offices in

London. To date it has been jointly assessed and overseen at

Divisional level.

    It is now Royal Mail’s intention to expand this initiative into a

further 18 offices (attached) and as a consequence we have now become

formally involved at national level and have agreed the attached

National Guidelines which have been endorsed by the postal executive,

to ensure we have full CWU involvement with the T100 initiative. 

    The T100 National Guidelines remain consistent with all National

Agreements, Joint Statements and Guidelines including existing

measurement and performance systems and will be adhered to by both

parties. Any structural change remains subject to local agreement in

line with the 6 phase revision process.

    The T100 programme will be jointly reviewed on a regular basis at

all levels.

ANY ENQUIRIES TO BOB GIBSON’S OFFICE, QUOTING REFERENCE 

EMAIL ADDRESS: HNUTLEY@CWU.ORG [1] OR MSTEWART@CWU.ORG [2]

YOURS SINCERELY                                

   Bob Gibson

COMMUNICATION WORKERS UNION

URGENT INFORMATION FOR MEMBERS

9

CWU Assistant Secretary                   

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