Joint Statement Parcelforce Worldwide – Autumn Pressure Plan for Resourcing Customer Experience 2021
Branches and representatives will be aware that for a number of years the department has agreed Autumn Pressure arrangements for the coverage of the Parcelforce Customer Service provision.
Colleagues will recall that prior to 2020 proposals have included the outsourcing of workload to a third party to relieve pressure on the PFW Depot based operations. This practice was ceased in the 2020 agreement (LTB 518/20 refers).
Discussions have taken place in respect of the arrangements for 2021 and attached for information is a Joint statement to cover this year’s activity, which has been endorsed by the Postal Executive.
Since the 2020 agreement, PFW has established a Customer Experience unit at Dearne. This unit, along with the existing sites at Wakefield and Milton Keynes, will provide the necessary support to the Depot based operations during the 2021 Autumn pressure period.
While the plan is designed to take pressure off of Depots, it should be noted that within the Depots arrangements will not adversely affect earnings opportunities and part time staff will have the opportunity to increase their hours in line with the normal peak arrangements.
Local discussions at all sites will agree the required resourcing arrangements using all resourcing options and we have ensured that there is a fast track referral to the Regional Operations Manager and Regional Organiser should agreement not be reached at any site.
Any enquiries in relation to this LTB should be addressed to Davie Robertson, Assistant Secretary, email: dwyatt@cwu.org quoting reference; 106A.12.
Yours sincerely
Davie Robertson
Assistant Secretary
CWU Eastern No5 Branch 
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