Accepting Postboxable Mail on Delivery Trial

Accepting Postboxable Mail on Delivery Trial 

Dear Colleague,

 

Branches and Representatives will be aware as part of the commitment contained within the Agenda for Growth Agreement a Collections Joint Working Group was established in order to jointly address the challenge of increasing collections and delivery competition in letters and parcels.

 

As a result we have agreed to undertake a 2 month trial starting in July 2017 whereby delivery colleagues will accept Postboxable mail handed to them by customers during the course of performing their deliveries. This builds on the existing commitment within the 2014 Postbox Strategy agreement to retain the facility for customers in rural areas to hand letters to their delivery postmen/women.

 

The offices selected for this trial are Salford/Umston, Rochdale, Bexleyheath and Purley.

 

As part of this trial, there will be a detailed evaluation to determine the potential impact across a range of areas on accepting mail from customers whilst on delivery in urban area(s) in order to understand the viability from both a commercial and operational perspective, in particular the impact on delivery operations. Key areas of activity will be:

 

• Develop a set of operating parameters for an urban area trial, including relevant safeguards e.g. mail can only be collected by a postperson whilst in the course of their delivery, but exclude the facility to flag them down whilst driving a van.

• Ensure the process is fully risk assessed for safety and compliance in line with the existing operational specification for rural areas.

• Understanding any differences between the current rural service offering and that deployed in urban areas.

• Advertise the trial in the DO catchment areas through a bespoke D2D leaflet campaign.

• Quality Measurements, colleague and customer feedback and stakeholder inputs captured.

• Review of the volumes and whether there is any impact against the postbox volumes within the trial areas, which can be ascertained against the accepting on delivery trial.

 

We have also jointly agreed that the specific success criteria for this initiative will include:

• Number of health and safety incidents involving any operational arrangements as part of this activity in urban areas.

• Review of the risks from any changes required to Safe Systems of Working (SSOW).

• Analysis on the impact on quality of service.

• Effective management of any people change implications including training.

 

The trial for Accepting Postboxable Mail on Delivery will be jointly monitored Nationally and remain under ongoing joint review as part of the Collections Joint Working Group.

 

Any queries to the content of the above please contact the Outdoor Department reference: 535. Email address: outdoorsecretary@cwu.org.

 

 

 

Yours Sincerely,

 

 

 

 

Mark Baulch

CWU Assistant Secretary Elect

RM & CWU Accepting Postboxable Mail on Urban Delivery Trial

 
 
TERMS OF REFERENCE

Accepting Postboxable Mail on Delivery Trial

 

Introduction

 

In line with Delivery Programme of Works – Annex A as contained in the Agenda for Growth, Stability and Long Term Success National Agreement between Royal Mail Group and the Communication Workers’ Union, a Collections Joint Working Group has been established to enable success in a dynamic and changing commercial environment and, in particular to address the challenge of increasing collections and delivery competition in letters and parcels. Royal Mail and the CWU share a commitment to work together to develop and deploy new work methods, equipment, processes and structures.

 

As part of the commitment above we have agreed to undertake a 2 month trial starting July 2017 whereby delivery colleagues will accept Postboxable mail handed to them by customers during the course of performing their deliveries. The offices selected for this trial are as follows:-

 

• Salford or Umston

• Rochdale

• Bexleyheath

• Purley

 

As part of this trial, there will be a detailed evaluation to determine the potential impact across a range of areas that can be assessed against the following aspects:-

 

• Safety

• Operational

• People

• Commercial

• Quality

 

This builds on the existing commitment within the 2014 Postbox Strategy agreement to retain the facility for customers in rural areas to hand letters to their delivery postmen/women and to examine the feasibility of extending this via trials to urban areas. Throughout this activity all existing national agreements, joint statements and guidelines covering Collection and Delivery arrangements will be fully adhered to.

 

Scope & Involvement

 

At the commencement of this trial nominated Royal Mail managers and CWU Divisional & Area Representatives responsible for the trial areas will be briefed by national leads from Royal Mail along with local managers and CWU representatives who will be directly involved with this trial. Following this briefing, planning activity for deployment of the trial will commence.

 

Local CWU representatives will be fully involved in all aspects of the trial, and will work together with Royal Mail to fully and meaningfully participate throughout in order to support and progress the planning and trial activity.

 

The joint objectives will be to enable the development of a mutual understanding of the initiative under consideration, its impact on the operation and individuals within each area/unit as well as to identify any emerging issues for discussion that require clarification or further work.

Initiative & Process

 

Accepting mail from customers whilst on delivery will be trialled in urban area(s) in order to understand the viability from both a commercial and operational perspective, in particular the impact on delivery operations. Key areas of activity will be:

 

• Develop a set of operating parameters for an urban area trial, including relevant safeguards e.g. mail can only be collected by a postperson whilst in the course of their delivery, but exclude the facility to flag them down whilst driving a van.

• Ensure the process is fully risk assessed for safety and compliance in line with the existing operational specification for rural areas

• Understanding any differences between the current rural service offering and that deployed in urban areas.

• Advertise the trial in the DO catchment areas through a bespoke D2D leaflet campaign.

• Quality Measurements, colleague and customer feedback and stakeholder inputs captured.

• Review of the volumes and whether there is any impact against the postbox volumes within the trial areas, which can be ascertained against the accepting on delivery trial.

 

There will be a monthly progress update to the Collections Joint Working Group.

 

Key Requirements / Enablers

 

Royal Mail and CWU jointly agree that the specific success criteria for this initiative will include:

• Number of health and safety incidents involving any operational arrangements as part of this activity in urban areas.

• Review of the risks from any changes required to Safe Systems of Working (SSOW).

• Analysis on the impact on quality of service.

• Effective management of any people change implications including training.

 

The above list is not exhaustive, will be developed further, and will form part of the monthly progress update to the Collections Joint Working Group.

 

Safety

 

Royal Mail and CWU share a joint agenda and commitment to ensure that safety is at the forefront of everyone’s thoughts and intentions at all times.  

 

As the initiative activity/planning progresses, any requirements for Risk Assessments, Safe Systems of Work (SSOW) and or Standard Operating Procedures (SOPs) to be reviewed as a result of the potential changes will be agreed by Royal Mail and CWU.

 

Review

 

The trial for Accepting Postboxable Mail on Delivery will be jointly monitored and remain under ongoing joint review. Any emerging issues will be resolved as part of the ongoing review with reference to existing national agreements, joint statements and guidelines where appropriate.

 

In addition the review at National and Local level and feedback on this initiative will be a regular feature of the Collections Joint Working Group, who will consider next steps. Both Royal Mail and the CWU confirm that no further changes will be made without proper notification, discussion and agreement in line with national agreements.

 

 

Signed​Anton Harding ​ Signed Mark Baulch  

​Delivery Excellence Director​Assistant Secretary (Elect)​

Date ​23rd June 2017

ToR Accepting Postboxable Mail Final

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