Terms of Reference – Trial of Mandatory Paperwork (2) for acceptance of PPI mail via Royal Mail Receptions
Branches will be aware of previous activity regarding Mandatory Paperwork for Collections (MPC) which was introduced to close the revenue gap between posted volumes and the billing paperwork received for PPI mail. Essentially MPC was designed to ensure that Royal Mail gets paid for the PPI mail posted.
Recent detailed analysis has revealed a further gap in posted traffic versus billed services. Over 40% of Royal Mail’s acceptance points for PPI Mail have no or minimal controls in place, meaning PPI Mail posted with no paperwork will be processed for free unless manually captured through Revenue Protection checks.
As a result we have jointly agreed to review the Mandatory Paperwork for Royal Mail Receptions to find ways to close the revenue losses. Two Offices will form part of the trial and the locations below will be supported by strong Revenue Protection teams:
Manchester Mail Centre
Greenford Mail Centre
The trial activity will commence through Reception training, before the formal commencement of trial activity takes place w/c 25th July. The trial activity will look to capture information of the benefits of scanning paperwork in Mail Centre Receptions relating to:
Assurance that all PPI mail received has been paid for and has acceptable paperwork
Identify suspect mail which Revenue Protection can investigate & RED X in the future
Better understand customer posting behaviour and potential knowledge gaps
Collection and analysis of PDA scan data
Identify knowledge gaps which will inform future coaching/training
Upon conclusion of the trial (4 weeks) all the relevant information and data collated will be shared with the CWU, which will be reviewed nationally and will form part of the discussions to agree the next steps.
Bob Gibson’s Office, quoting reference 532.
Email address: email@example.com
Davie Robertson, Assistant Secretary, quoting reference 231.06.
Email Address: firstname.lastname@example.org
Bob Gibson Davie Robertson
CWU Assistant Secretary – Outdoor CWU Assistant Secretary
Email Attachments – Click to download
Attachment 1: LTB 445/16 – Terms of Reference – Trial of Mandatory Paperwork (2) for acceptance of PPI mail via Royal Mail Receptions