THE BIG TRUST SURVEY – HEADLINE RESULTS AND NEXT STEPS
Further to LTB 154/21 that was circulated on 8th April 2021, Branches will be aware that the ‘Big Trust Survey’ closed at midnight on 9th May 2021.
Attached are the headline results, as well as a joint statement that has been communicated by Royal Mail Group through their online ‘Workplace’ platform.
I would like to thank all Branches, CWU Representatives and Members for the work you have completed to promote this joint survey, which resulted in 60,474 surveys being completed by the frontline. That is 91% of the total 66,413 overall returns and the full set of returns equates to a 48% overall response rate.
Over the coming weeks, the data will be broken down to a unit or shift level and a joint high level analysis will take place following which, the results are going to be considered by the local CWU Representative and Manager, prior to being shared with the Members.
It is then the intention for joint action plans to be agreed upon along with timelines, in order to resolve the issues that have been highlighted. These action plans will then be jointly monitored from that point on and will act as the first step in our joint aim towards making a difference in your workplace by improving culture, trust and the working environment going forward.
Further developments will be reported in due course. Any enquiries in relation to the content of this LTB should be addressed to the DGS(P) Department.
Yours sincerely,
Terry Pullinger
Deputy General Secretary (Postal)
21LTB191 – THE BIG TRUST SURVEY HEADLINE RESULTS AND NEXT STEPS
CWU Eastern No5 Branch 
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