TERMS OF REFERENCE BETWEEN ROYAL MAIL SPECIAL SERVICES AND THE COMMUNICATION WORKERS UNION ON THE INTRODUCTION OF THE TELEPHONE ACCIDENT REPORTING PROCESS WITHIN THE ROYAL MAIL SPECIALIST SERVICES (RELAY) FLEET
Branches and representatives will be aware that a process for reporting of Road Traffic Accidents by telephone has previously been agreed for deployment to all drivers in Delivery Offices, including Collection Drivers using the PDA, Network and Area Distribution functions utilising telemetry equipment and most recently in Parcelforce (LTB’s 513/15 – 565/16 – 092/17 and 323/19 refer).
The procedure was designed to enhance the processes for reporting accidents to improve the quality of the information provided, with the aim of assisting Royal Mail in dealing with 3rd Party claims. To achieve this aim, drivers are encouraged to report accidents directly to Royal Mail solicitors by telephone from the scene of the accident, or as soon after as it is safe and practical to do so, which Branches will recall remains entirely at the discretion of the driver.
Royal Mail Specialist Services (Relay) have now requested that the PDA reporting process is made available to drivers of their vehicles. Discussions have therefore taken place with the business, which have concluded in a Terms of Reference being agreed and endorsed by the Postal Executive, a copy of which is attached for your information (Attachment 1).
In addition to the attached Terms of Reference the following supplementary documentation is also included for information:
Attachment 2 – WTLL Road Traffic Collision Reporting Changes
Attachment 3 – Advice and Guidance at the Scene of an Accident
Attachment 4 – Making a Telephone Call from the PDA
Branches will note that the attached RMSS specific Terms of Reference retains all safeguards included in the original agreement/s, mirrors the processes previously agreed for the Royal Mail functions and remains entirely voluntary.