BT Pension Scheme: Updated Contact Details
The BT Pension Scheme (BTPS) has advised that it will be centralising the member support team in one location which will be Chesterfield. This is in order to improve service and reflects feedback from Scheme members.
As a result, the BTPS contact centre will be moving from India to Chesterfield. Calls will be answered in both India and Chesterfield over the next few months, while the transition takes place.
This welcome development follows on from the BTPS decision last year to take the pension administration in-house.
As a result the contact email address for the BTPS is changing, though the phone numbers have remained unchanged.
The full contact details for the BTPS are now as follows.
Email: member@btps.co.uk
Phone:
Calling from within the UK: 0800 731 1919
Calling from outside the UK: +44 (0)203 0233420
Lines are open Monday to Friday between 8:30am and 5:00pm (excluding Bank Holidays).
Portal: www.btpensionsportal.com
Web: www.btpensions.net
Post:
BT Pension Scheme
Sunderland
SR43 4AD
If there are any issues arising from the content of this LTB please contact HQ.
Yours sincerely
Nigel Cotgrove
Assistant Secretary
CWU Eastern No5 Branch 
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