Dear Colleague,

Further to LTB 251/17 regarding the use/study of PDA Outdoor Actuals, the department has been in discussions with Royal Mail reviewing the activity of this initiative in order to understand the current position following the “go live” in May 2017.

As a result of the work completed to date and to assist in the discussions taking place on how and what will form part of the full national deployment for PDA Outdoor Actuals, we have agreed that a further validation exercise will take place for all Delivery Offices in the Cheshire and Merseyside Delivery Leader Catchment Area (Annex A).

This will commence from w/c 5th March 2018 and will be undertaken through the initial deployment of the Dashboard to ensure the IT infrastructure and solution architecture including: data flows, platform hosting, system availability and system performance, continue to function with the extended deployment. In addition it allows reporting outputs to be shared with their intended users, data validation and feedback on report design and employee engagement.

During the extension the reports/dashboard will be available showing:

• Start and end time of outdoor activity and total duration

• Comparison with Planned routes, Planned time, RCS booked time

Further work is continuing on future phases of the dashboard which will include the following:

• Matched route

• Distance covered and time taken to complete the route

• Activity breakdown and movement classification where available

• Path taken on a map

• Compliance to route sequence

• Correct use of delivery equipment

• First time delivery success rate and variability

• Consistency of service

• Compliance with meal reliefs if taken during outdoor activity

• Transactions i.e. collection and delivery event scans

Additionally we have reconfirmed with Royal Mail’s senior management team and also included within the addendum that this new technology is not being introduced to track individuals or to be used for individual performance management and is not being deployed for, or will be used as, a disciplinary tool.

The increased deployment of the App and Dashboard reporting will ensure that following the validation exercise, more information will be available to inform the talks regarding how full National deployment to all Royal Mail Collection and Delivery units will take place and the timescales for expected completion, which will be subject to further discussions between both parties and National Agreement.

In addition we are also in discussions regarding how new software applications are developed to support PDA use (e.g. electronic manifest for parcels, Deliver to Neighbour event code, SafePlace capture, Hazard information etc) both parties will review how the data from these overlay against the PDA dashboards to provide a more commercially powerful profile of outdoor operation in order to enhance the current products and services provided, as well as look at how Royal Mail win new traffic/growth initiatives.

Any enquiries to the content of the above please contact the Outdoor Department reference 530, email address: outdoorsecretary@cwu.org.

Yours sincerely,


Mark Baulch

CWU Assistant Secretary

LTB 132.18 – RM & CWU Addendum – Covering the Use of PDA Outdoor Actuals

Addendum to PDA Outdoor Actuals_Cheshire and Merseyside Delivery Leader Final


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