First Mile Integration – Phase 2
Branches will recall in LTB 076/25 it was agreed for the Transfer of POL Collection work from Parcelforce to Royal Mail in identified locations where this was possible. This activity was part of the concept of utilising the synergies between Royal Mail and Parcelforce in relation to collection activity.
As part of the ongoing activity on First Mile Integration (FMI) and supported by dedicated collection planning support, RM Plant catchment areas have successfully migrated over to the full collection of all available PFW items from POL. Alongside this activity PFW have also been going through technology changes required to place them onto the RM Platform, known as Project Daisy, this is due to go live on 11thAugust nationally, this means PFW systems will shut down and they will move onto the RM Platform, due to this change PFW would no longer be able to access their system in relation to ad hoc collections and therefore, RM would need to take on these collections.
From 11th August Royal Mail will commence PFW ad hoc collections this has been built into the Royal Mail Parcel Collect system so it is fully integrated between RM/PFW. Traffic volumes are expected to be low (4.6k per day nationally) and they should be consolidated with PFW POL traffic on the appropriate PFW York Container from the Delivery Offices and Collection Hubs.
In deliveries this means the same process for RM collect will apply and COMs will review all planned Parcel Collects for their offices in the morning at the start of shift via the Redlands Dashboard and follow the agreed process. Due to the size, weight and dimensions of some Parcel Collect we have secured the ability to utilise tailored options which can include alternative delivery vehicles, DPR, afternoon collection routes and PFW as a last resort. Where further support is required, the COM is to escalate to the relevant CCOM at the earliest opportunity.
We have secured with Parcelforce commitments that all workloads will be balanced to ensure that the time saved by removing collections is fully utilised with delivery traffic. The expectation is that the traffic will migrate from External resource and PFW have agreed that all headcount reduction will come from External resource.
In addition, the full impact across the Delivery & Collection around reviewing the volumes and additional resource needed, along with ensuring that all training and safety related matters have been deployed correctly will be monitored through the Collections Joint Working Group in Royal Mail.
Attached to this LTB for your information are the agreed words covering this activity, along with a copy of the WTLL and FAQ’s. These will be used to ensure that the criteria is fully understood and deployed consistently, ensuring that connectivity and quality of service is maintained.
Any enquiries in relation to this LTB should be addressed to Davie Robertson, Assistant Secretary, email: jrodrigues@cwu.org or Tony Bouch Assistant Secretary, email: Pharacz@cwu.org quoting reference LTB 163/25.
Yours sincerely,
Davie Robertson
Assistant Secretary
Tony Bouch
Assistant Secretary
LTB 163/25 – Final Mile Integration – Phase 2
Att: Transfer of Ad hoc Collection Work from Parcel Force to Royal Mail – National Deployment
CWU Eastern No5 Branch 
Leave a comment