Trials on Delivery Initiatives – Trial 3 Delivery Preference Trial

Trials on Delivery Initiatives – Trial 3 Delivery Preference Trial
 
Branches will be aware of the ongoing discussions with Royal Mail and the department regarding the future use and design of the PDA and how this interacts with Consumers in the ability to request alternative delivery options during the course of the delivery of the products.
 
As such we were invited to a meeting where the general concepts of three initiatives were outlined and presented. Accordingly we said to the company that we would require separate Terms of Reference for all three initiatives.
 
As a result we have now concluded TOR, which have been endorsed by the Postal Executive in order to progress jointly an agreed trial. The key points of the trial are as follows;
 
Customers will be able to request to have part or all of their mail delivered or picked up by the customer for a premium payment on a specified day or time, including evenings up to 2100 Mon –Fri, or Sundays within the normal Sunday enquiry office opening time.

Customers will be able to access these premium delivery services via a website enabling them to purchase subscriptions for a one, two or three month period.

Customers will also have the choice elect to have all mail held or just non-letterboxable and/or signature mail held.

Premium delivery services will be booked and processed on a SharePoint for Delivery Offices and Collections Hubs to access the booking information to allocate and plan the service.

The trials will take place at Winchester, Cheadle, Guilford and Uxbridge Delivery Offices. Part of the rationale for choosing these particular offices are their commuter catchment area.In terms of how this will be resourced in these units, as this is a new concept and service and newly being made available to the 4 areas these DO offices cover, it is not envisaged that take up from customers will be very large. Accordingly we have detailed in the TOR that the process of resourcing to be picked up locally at the weekly resourcing meetings initially, but this will be kept under constant National joint review during the trial if the service grows and more robust resourcing arrangements are necessary. Where deliveries requested fall outside of normal hours this will be staffed voluntarily by OPG’s attracting nationally agreed appropriate pay and allowances. With regard to any evening deliveries, normal H&S risk Assessments will need to be carried out to ensure the safety and well being of staff. In addition staff will receive the appropriate training and equipment.  

 

 

 

 

 

 

 
We have also included within the TOR the full and joint CWU involvement for reps and frontline staff in order to take feedback and ensure that the TOR is followed by both parties
 
Any enquiries to Bob Gibson’s Office, quoting reference 540
Email address: outdoorsecretary@cwu.org
 
 
Yours sincerely
 
 
 
Mick Kavanagh  
CWU A/Assistant Secretary
Email Attachments – Click to download
LTB 527.16 Trials on Delivery Initiatives – Trial 3 Delivery Preference Trial

Attachment 1