Trials on Delivery Initiatives – Trial 1 Glympse Data Validation Trial

Trials on Delivery Initiatives – Trial 1 Glympse Data Validation Trial
 
Dear Colleagues,
Branches will be aware of the ongoing discussions with Royal Mail and the department regarding the future use and design of the PDA and how this interacts with Consumers in the ability to request alternative delivery options during the course of the delivery of the products.
As such we were invited to a meeting where the general concepts of three initiatives were outlined and presented. Accordingly we said to the company that we would require separate Terms of Reference for all three initiatives.
As a result we have now concluded the TOR’s, which have been endorsed by the Postal Executive in order to progress jointly an agreed trial, one of which is the Glympse Data Validation trial.
Essentially, the trial is a forerunner to test and develop the PDA functionality for any potential future roll out nationally. The trial will provide customers with visibility of their parcel delivery during the final mile. The trial scope is as follows:
Via the Glympse platform, customer (recipient) will be able to access a Royal Mail-branded customer portal providing an estimated delivery window for Tracked products based on live, real-time information.

A website will provide customers with a time slot, indicating when their parcel is likely to arrive and a map displaying the item’s approximate location.

Customers will only be able to view details of their own parcels and only on the day of delivery.

Once their delivery has been made, they will not be able to view the location of the vehicle/post person that made the delivery.

The study will take place at Manchester South East and Cardiff North Delivery Offices.The trial will run from 17th October-23rd December 2016 inclusive. The criteria for involvement of our reps at every level from local, Area, divisional and national is contained within the TOR (attached) in addition to national involvement and review upon completion of the trial. Participation in the trial is voluntary for individuals in the unit. If the trial outcomes are successful, it is envisaged that Royal Mail will look to expand this service to the rest of the country utilising new PDAs, rather than two separate pieces of equipment (PDAs would be upgraded to allow this functionality). As the TOR makes clear, this aspect will be subject to further joint discussion and agreement at National level.Full CWU involvement along with individual protections in terms of any information generated not being used for any conduct against individuals or work study basis is also fully covered off in the attached TOR, along with protections for any loss or damage occurring to these android devices through the course of normal working procedures.

Any enquires please contact the Outdoor Department quoting reference 540
Email address: outdoorsecretary@cwu.org
Yours Sincerely,
 
Mick Kavanagh

Acting Assistant Secretary
Email Attachments – Click to download
LTB 525/16 – Trials on Delivery Initiatives – Trial 1 Glympse Data Validation Trial

Trials on Delivery Initiatives Trial 1 Glympse Data Validation Trial Terms of Reference