Post Office: Your Views Count Survey

Post Office: Your Views Count Survey
I wish to bring to the attention of Branches, Representatives and members, the Post Office are holding a Your Views Count survey throughout February with the closing date being 26th February. It is conducted by an external and independent company Hay Group.
The outcome of the survey cannot be underestimated as Post Office senior management see the results as very significant and use the engagement scores as a measure to highlight to the Government how they have won the hearts and minds of their workforce promoting high scores as an endorsement of their leadership. Their own document describes the survey as ‘a vital management tool that measures our impact as leaders on our people’; and Paula Vennells, Chief Executive, in her statement contained in the Annual Report & Accounts 2014/15, said the following:
“…improved engagement with our people is also a key part of our strategy. And so it was heartening in a tough year that engagement scores in the business rose by 4 points in 2015 to 62%”
The current backdrop to this survey, with the recent announcement of further Crown Office franchising, job losses arising from workplace closures within Supply Chain and Admin units, gives our members the opportunity to have their voices heard and documented. Therefore it is important that members are encouraged to complete the survey in an honest and candid way.
Members must complete the survey online using where necessary the line manager’s computer so there will be members that may feel concerned with regards to confidentiality and therefore may be reluctant to be upfront. Also previously it has been reported that managers have completed the survey on behalf of members by calling out the questionnaire whilst completing the electronic form themselves. This is unacceptable and any attempt to replicate this course of action should be reported to the Area Representative as this practice could easily be seen as a blatant attempt to dilute any negative feedback.
Branches are asked to encourage members to complete the survey honestly and openly and also reassure them that the survey is confidential and anonymous and nobody within the Post Office will have access to individual responses.
If you have any queries in regard to this LTB, please contact Lea Sheridan lsheridan@cwu.org or 020 8971 7361

Yours sincerely
Andy Furey
Assistant Secretary
Email Attachments – Click to download
LTB 050/16 Post Office: Your Views Count Survey