New Commercial Initiatives – Locker Banks 

New Commercial Initiatives – Locker Banks 

As part of the ongoing work of the Integrated Delivery Programme, a review of the ongoing Commercial Initiatives has taken place and to improve the experience of Relay customers an evaluation of locker banks situated outside Enquiry Offices and on Royal Mail property at Nottingham North DO will take place.

 

Dedicated locker banks will be installed which can be accessed securely externally that will provide Relay customers with the facility to collect items outside of the Enquiry Office opening times as well as provide options to remove this activity from the Enquiry Office reception area. The locker bank is planned to be installed by October 2015 and the trial will last 6 months.  

 

The trial is designed to see if it will help support improved customer experience and ease of access for Relay customers, end to end tracking of items, plus support a continued commercial relationship with existing and new Relay customers. Training and support will be given by the Customer Experience Commercial team, which will be agreed with the relevant National CWU parties before the trial commences. This will include all SSOW/Security Measures & Health and Safety standards being agreed.

 

A local joint working group consisting of Managers and CWU Reps will be set up to ensure the Locker Banks can be successfully deployed. The local working group will enable the development of learning during the trial and help identify any issues requiring clarification or further investigation. Regular reporting mechanisms from the Local Working Group will be put in place and feedback will be provided to the monthly strategic involvement meetings of the Improving Customer Experience Strand of the Integrated Delivery Programme.

 

The trial will be formally and jointly reviewed throughout the period and at the six month completion. Further analysis will also take place to consider further opportunities for retail customers.

 

Any enquiries to Bob Gibson’s Office, quoting reference 530 Email Mstewart@cwu.org

 

Yours Sincerely

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Bob Gibson