IMPORTANT NOTICE: ACCESS TO BRANCH SAGE ACCOUNTS

IMPORTANT NOTICE: ACCESS TO BRANCH SAGE ACCOUNTS 

The way you access your Sage Accounts will be changing over the coming weekend. The company hosting this service has been testing new systems that host the service for a number of months and this necessary change can now take place.

 

The reality is that branches will see no difference to the service they use as this is simply a software system change. However the need to run the new software requires the system to be closed down for a short period and we have been informed that this will be over the coming weekend.

 

As a result Branches will not be able to access the system from 6 p.m. on Friday 4th September until midnight on Sunday 6th September when we are assured normal service will be resumed.

 

The only change will be that from Monday 7th September you will need you use the following link in your internet browser to access Sage Accounts, https://cwu.cvdfk.com

 

This new link will take you to a screen that is identical to the one you have been using and your username, password, domain and passcode will all remain the same as before.

 

Citrix Support can still be contacted on the same telephone number 0207 509 9135 there is a distinct possibility that this is may change in the coming months and if so we will notify branches of that change.

 

If you have any trouble accessing Sage accounts next week, please make sure you are using the new link enclosed within this email before calling the helpline, please note the old link will still let you log into the Citrix system but the Sage icon will not work.

 

Branches are asked to let those who access this service to be aware of the contents of this notice.

 

Any enquiries regarding this LTB should be addressed to the Senior Deputy General Secretary’s Department on telephone number 020 8971 7237 or email address sdgs@cwu.org.

 

Yours sincerely

 

 

Tony Kearns

Senior Deputy General Secretary