CWU Complaints Procedure: Training and Support

To All Branches

 

Dear Colleagues,

 

CWU Complaints Procedure: Training and Support

 

Further to LTB 066/15 a video has now been produced by the Communications Department to assist representatives in implementing the Complaints Procedure.  The video can only be viewed at the following URL:  http://youtu.be/YJPdYt57zP4

 

It should be noted that this video is aimed specifically at representatives rather than members.

 

Additionally, a Left Click training course on the procedure is expected to be available by Summer 2015.

 

As ever, if colleagues have any queries or comments relating to the Complaints Procedure they are welcome to email my office directly.

 

Yours sincerely,

 

Simon Sapper

Assistant Secretary