ROYAL MAIL: CUSTOMER EXPERIENCE – 72 NEW JOB OPPORTUNITIES

ROYAL MAIL: CUSTOMER EXPERIENCE – 72 NEW JOB OPPORTUNITIES

I would like to advise Branches that following recent negotiations with Susan Howlett, Customer Experience Director arising from a joint resourcing review, there are now 72 new job opportunities available within four of our Customer Experience sites. In total there are 39 additional permanent posts and 33 fixed term temporary contracts extended until early September 2020. Our Centre Reps will be involved in local discussions, ensuring fair and consistent resourcing of these posts which will primarily be from current employees. This will take place in early January as follows: 

 Doxford – Non-Account – 20 permanent roles/Complaints – 5 Fixed Term contracts 

 Dearne – Account – 19 permanent roles and 11 Fixed Term contracts 

 Plymouth – Complaints – 14 Fixed Term contracts 

 Stoke – Non-Account – 3 Fixed Term contracts 

A Joint Statement confirming the above, along with opportunities for part-time staff to increase hours has been published and is attached to this LTB for information. Obviously this is good news for our CE members and those currently on a fixed term temporary contract who will be able to apply for the new permanent roles or an extension of contract until after the summer.

Review of the Bonus Scheme

We have also agreed to the establishment of a small Joint Working Group in the New Year to look into the bonus scheme to examine whether the current targets are fit for purpose and also whether there are any opportunities for improving the mechanics of the scheme. The aim of this review is to ensure our members can earn reasonable bonuses via achievable targets that are viewed as fair.

Yours sincerely

Andy Furey
Assistant Secretary

19LTB718 – Royal Mail – Customer Experience – 72 New Job Opportunities

Attachment to 19LTB718 – JS – CE Resourcing – Dec 2019

 



International Workers Memorial Day 28 April 2020 – Theme Announced by the ITUC: “Tackling Psychosocial Hazards at Work – Taking the Stress Out Of The Job”

International Workers Memorial Day 28 April 2020 – Theme Announced by the ITUC: “Tackling Psychosocial Hazards at Work – Taking the Stress Out Of The Job

The International Trade Union Confederation (ITUC) has just announced the theme for International Workers Memorial Day – Tuesday 28 April 2020.

The 28 April 2020 campaign theme will be ‎”Tackling Psychosocial Hazards at Work – Taking the Stress Out Of The Job’.

In the UK the Hazards Campaign plus TUC and UK Trade Unions will seek to highlight the harm caused by occupational work stress and related mental health conditions, including depression, anxiety, burnout, plus work-related alcohol and drug dependency plus work-related suicides.

The campaign will demand action from the new UK Government on all these issues, as well as workers’ rights and Union rights, linking up with existing Union and TUC campaigns on precarious work, zero hour contracts, poor working conditions, safe staffing etc., in line with the Hazards Campaign Manifesto and TUC policies.‎

‎The broad theme allows a campaign calling for action to remedy the broad range of contributory factors causing occupational health and safety problems for workers.

Further LTBs will be issued in the new year and both the Health, Safety and Environment Department, TUC and the Hazards Campaign will produce posters and leaflets, ribbons and pens etc. The Hazards Campaign will produce the purple ribbons plus other material which we will advertise in due course.

A national exhibition is to be arranged at the People’s History Museum (Manchester) and as usual there will be Workers Memorial Day events all over the UK. We will be liaising with the TUC to ensure their national listing of events is publicised to generate widespread support and participation across the UK.

To increase the profile of Workers Memorial Day and to make it bigger and better, the Hazards Campaign is considering a national event in the UK Parliament at the beginning of April to launch the national Workers Memorial Day activities.

Additionally, improved communications and social media campaigning is also being examined by the Hazards Campaign which the CWU will support.

Internationally, Trade Unions have identified a gap in the ILO instruments – which are not dealing explicitly with psychosocial hazards, so the 28 April International Workers Memorial Day will also be used as a platform to press for an ILO Convention on this subject matter and for an expansion of the ILO list of occupational diseases to include a more detailed entry on work-related psychosocial conditions and impacts, including an explicit reference to the need for action to prevent the growing problem of work-related suicide.

‎There is also scope to link up with existing international Union campaigns on dangerous work and other issues and to highlight best practice – safety laws, agreements, actions, Union resources and campaigns.

The ITUC will be providing further details on the 28 April 2020 campaign early in the new year.

Yours sincerely

Dave Joyce
National Health, Safety & Environment Officer

19LTB717 International Workers Memorial Day 28 April 2020

 



SPECIAL REPORT   CWU National Briefing Liverpool 17th December 2019

SPECIAL REPORT

 

CWU National Briefing Liverpool 17th December 2019

 

Dave Ward opened the meeting by speaking about the Labour Partysdisastrous election results. He said Labour had got it wrong on Brexit and the leadership stood no chance after 4 years of media assassination, plus he was undermined by many Labour MPs.

Trade Unions need to reflect on the disconnection they have with the working-class areas which has got worse over the last 3 decades. The CWU will take its time before sanctioning any leadership candidate and will ensure that Branches will be involved in any decision process.Dave said he will be meeting Francis O’Grady (TUC GS) later today to discuss how Trade Unions should progress.

In respect to Industrial Action (IA) ballot injunction, if we remain solid, Royal Mail (RM) cannot implement their agenda. The CWU are miles ahead of other Unions in engagement with their members and we must maintain this going forward. RM cannot sustain the industry on parcels alone and will need to invest in other products as well as the market has changed and will continue to do so. There is nothing stronger in this industry than the workforce.

 

Tony Kearns spoke at length about the anti-trade union laws 1992 and 2016 and how RM used these laws to win an injunction against our ballot. Citing the members were entitled by law to cast their vote in secret in their own homes and they produced evidence in the form of video footage of members being encouraged to vote in delivery office at certain dates and times which proved the papers had not been delivered to their home addresses. The specific court ruling only applies to the CWU, due to the unique position of ballot papers being in frames in Delivery Offices where the members work

Yes, the CWU did encourage their members to vote early but did notinstruct them to take the papers out of frames, even though, he emphasised there has always been a custom and practice of taking your own mail from frames.

In the appeal the judgment said the difference in RM and CWU wasvanishingly small. One judge accepted the process had no bearing on the result. It took the judges less than 120 seconds to deliberate on 6 hours of legal debate. We will sit down with the legal team in the New Year to establish what we can and specifically cannot do to encourage our members to vote and vote yes. Because we must be able to encourage members to vote to get over the legal thresholds implemented by the Anti-Trade-Union laws.

 

Terry Pullinger spoke about if it was right or not to call the briefing but said that things had changed significantly in the last few days and he wouldnt of called the meeting if there was not anything to report. He also emphasised the General Election result won’t change what the CWU does. Labour has not won in the last 4 elections and we have had to cope with coalition and Tory governments during that time, along with 6 years of privatisation and we are still here. Weve got to dust ourselves off and realise the strength of this union’s membership and solidarity makes us what we are. We are like a swiss army knife, if one tool won’t work, well use another one, weve got plenty of options.

He said what he heard from the Judges in the appeal was “Bullshit”, and “I will never accept that this union, it’s reps or the members did anything wrong”.

The CWU is in a strong position and RM have been shocked by our resolve. They had not anticipated people would show the kind of solidarity they have in the face of the court injunction. They now know they cannot implement their plans without the members on board and whilst we are so strong.

Terry emphasised the Half Year results showed that RM walking away from the 4 Pillars Agreement was wrong and in doing so they had held the business back for the last 18 months. They have not been able to deliver their promises they made. We have been talking to the shareholders and pressure from them has forced RM to talk to the CWU. 

Terry then stated we have spoke to RM and there will be a meeting before Christmas to set out some agreed points and to set a structure for talks to take place in the new year as long as these points are agreed then we will agree to a period of calm and not to re-ballot until at leastthe end of February whilst we work on a potential agreement to protect our members terms and conditions job security and standard of living.The terms of the talks will need to include no re-entry of the mediation process as that has been concluded. Everything needs to be on the table, RM need to back off with the TUPE of Parcelforce agenda. Shorter Working Week needs to form part of the talks. 

Terry confirmed that RM had agreed to all the points raised in the open letter he sent for formal talks to be held. Terry emphasised that our strength has got us back in talks, and we need to use this to get an agreement, not just for our members, but to save the industry.

He emphasised that if RM relented on backing off from TUPE for Parcelforce then he would not hesitate to reballot and take industrialaction the same would apply if RM pulled away from talks.

If, at end of February, no genuine progress has been made and RM still adamant on progressing their agenda, then we would re-ballot. Terry informed us that the union has asked for RM finances to be shared, as they are saying their end of year accounts predict a possible loss next year. We will continue to meet with shareholders in New Year. We need to turn this strength into gaining an agreement to cover all 21 points on ballot paper.

There was a Q & A session and answering a question, Terry said “thejudicial system is bent, we are up against a wall of prejudice from the establishment. Our members didnt do anything they dont do every week without a challenge from RM. Our members should be proud because their solidarity has forced RM hand. A ballot for IA doesnt mean we have to strike. If it forces both parties back into negotiations,then it worked.

 

As we approach 2020 The Eastern No5 BranchCommittee and Representatives would like to take this opportunity of thanking all our members for your solidarity and support throughout this dispute and we wish you a Happy Christmas and ProsperousNew Year. We look forward to your continued support and solidarity in 2020.

 

Eastern No 5 Branch Christmas Charitable Donations

Eastern No 5 Branch Secretary & Political Officer Andy Beeby with a £450 Cheque as a Branch Donation to Peterborough Foodbank

All so pictured is Eastern No 5 Women’s Officer Kate Jackson with a Branch Donation of £300 worth of Vouchers to Peterborough Women’s Refuge. The Branch also donated a brand new set of towels of each of the 8 rooms in the refuge.

YOUNG WORKERS CONFERENCE – MOTIONS

YOUNG WORKERS CONFERENCE – MOTIONS

The General Standing Orders Committee had hoped that the agenda for the Young Workers Conference due to be held on 21st January would be issued on the website by close of play on Friday 20thDecember.

As this week has progressed it has become clear that due to a number of issues including the General Election and the Royal Mail dispute a number of departments at CWU HQ are not in a position to meet this deadline.

The General SOC has therefore taken the decision to publish the motions and the Standing Orders to allow Branches and Regional Sub Committees to see the order of motions and to start preparing for conference.   The completed agenda will be issued as soon as possible in early January.

As you will know, the Young Workers Conference will select two delegates to represent the Young Workers Members to attend General Conference 2020.     The Standing Orders for the Young Workers Conference will advise a ballot to select these two delegates and it will be conducted during Conference itself.   Nominees must be members of the Union and have the support of their branch and/or Regional Young Workers Sub Committee.    Additionally, individuals must be willing to accept nomination.

The exception to this are members of the Young Workers Committee themselves who may be proposed for these positions but need to have the nomination of the Young Workers Committee and/or any Regional Young Workers Sub Committee.

Branches and Regional Young Workers Committees should forward any nominees on the attached form for this ballot to conferences@cwu.org by no later than Wednesday 15th January 2020.

Branches are also reminded to register their delegates to the conference using the online registration link https://conference.cwu.org

Any queries regarding this Letter to Branches should be addressed to Angela Niven on 020 8971 7256 or by email to conferences@cwu.org

Yours sincerely,

 

 

A P Kearns

Senior Deputy General Secretary

19LTB716 – Young Workers Conference – Motions

Motions Young Workers Conference

Young Workers Conference 2020 Standing Orders

Nomination Form



Romford Mail Centre – Property Update

Romford Mail Centre – Property Update

You will be aware that the department reported in June 2019 that we had been made aware of significant issues in relation to negotiations on the extension of the lease arrangements for Romford Mail Centre (LTB 370/19 refers).

On the basis of a possibility that Royal Mail may have had to vacate the site a Joint Cross Functional Working Group had been reviewing potential alternative operational solutions, while commercial discussions continued between Royal Mail and the landlord. We are aware that there has been some conjecture in relation to whether any revised solution would impact on other Royal Mail Sites and as such we believe that it is appropriate to inform Branches of the latest developments.

We can now inform Branches that discussions between Royal Mail and the landlord have concluded in an agreed lease extension until March 2023 as the final tenancy arrangement, with the site reverting to the landlord from that date.

Given these developments and the fact that the extension will allow for additional opportunity to consider options that may be available in line with the revised timelines, it has been agreed to cease the current consultation activity. In recognition of the revised timelines preparatory work will now be undertaken by the business for the commencement of new joint consultation activity in line with our agreed processes, early in the New Year.

It is hoped that these developments remove the immediate uncertainty for our members based at the Romford site and we would like to reassure them that we remain fully committed to achieving a viable alternative long term solution for Romford Mail Centre, beyond 2023.

Attached for the information of Branches is the Joint Statement agreed and communicated to our members at Romford Mail Centre.

Any enquiries in relation to this LTB should be addressed to Davie Robertson, Assistant Secretary, email: kgray@cwu.org quoting reference number: 722.01.

Yours sincerely

 

Davie Robertson
Assistant Secretary

LTB 715

Att 715



General Conference 2020 – Second Edition of the CWU Diversity Calendar 

General Conference 2020 – Second Edition of the CWU Diversity Calendar 

Dear Colleagues

This LTB has been issued to give Branches a special opportunity to again sponsor our CWU Diversity Calendar. This initiative was really well received last year and we expect a similar response this year.

Diversity Calendar Sponsorship

The HQ Equality, Education & Development team are producing the Diversity Calendar, which will focus on a number of special days in the union’s year and which celebrate our unity and our diversity.

Branches and regions are invited to support the production of this calendar through the opportunity to sponsor a month in the new calendar at the unchanged price of £75 per page. Participating Branches will be able to display their Branch logo, provide 50 words about their commitment to equality and their Branch contact details, which will be displayed on their page.  All enquiries should be directed to Fevzi Hussein in the Equality, Education & Development department (fhussein@cwu.org). The deadline to secure a sponsorship slot is Friday 31stJanuary 2020 and pages will be strictly awarded on a first-come, first-served basis.  If your Branch is interested please contact us as soon as possible, as we expect the twelve pages to be booked up fast. The calendar will be available at Conference.

If sponsors have a photograph you would like us to consider using please ensure it is appropriately themed and it should be a minimum of 1MB in memory size.

Equality and Education Stall

The Equality, Education & Development Department will have a stall and will be available to help delegates and observers on all matters equality and learning. There will be competitions, information, advice and much more on the stall. More information will be issued closer to conference.

It would be appreciated if all Regions/Branches can ensure that this LTB is brought to the attention of their Equality Leads, Women’s and BAME Officers.

Yours sincerely

 

Kate Hudson

Head of Equality, Education & Development

19LTB713 – General Conference 2020 – Second Edition of the CWU Diversity Calendar

General Conference 2020 – Second Edition of the CWU Diversity Calendar 

General Conference 2020 – Second Edition of the CWU Diversity Calendar 

Dear Colleagues

This LTB has been issued to give Branches a special opportunity to again sponsor our CWU Diversity Calendar. This initiative was really well received last year and we expect a similar response this year.

Diversity Calendar Sponsorship

The HQ Equality, Education & Development team are producing the Diversity Calendar, which will focus on a number of special days in the union’s year and which celebrate our unity and our diversity.

Branches and regions are invited to support the production of this calendar through the opportunity to sponsor a month in the new calendar at the unchanged price of £75 per page. Participating Branches will be able to display their Branch logo, provide 50 words about their commitment to equality and their Branch contact details, which will be displayed on their page.  All enquiries should be directed to Fevzi Hussein in the Equality, Education & Development department (fhussein@cwu.org). The deadline to secure a sponsorship slot is Friday 31stJanuary 2020 and pages will be strictly awarded on a first-come, first-served basis.  If your Branch is interested please contact us as soon as possible, as we expect the twelve pages to be booked up fast. The calendar will be available at Conference.

If sponsors have a photograph you would like us to consider using please ensure it is appropriately themed and it should be a minimum of 1MB in memory size.

Equality and Education Stall

The Equality, Education & Development Department will have a stall and will be available to help delegates and observers on all matters equality and learning. There will be competitions, information, advice and much more on the stall. More information will be issued closer to conference.

It would be appreciated if all Regions/Branches can ensure that this LTB is brought to the attention of their Equality Leads, Women’s and BAME Officers.

Yours sincerely

 

Kate Hudson

Head of Equality, Education & Development

19LTB713 – General Conference 2020 – Second Edition of the CWU Diversity Calendar

Re-entering Negotiations with Royal Mail Group

Re-entering Negotiations with Royal Mail Group

Further to LTB 674/19, I can report that there have been developments in regards to re-entering negotiations with the company.

At the National Briefing held in Liverpool yesterday I advised colleagues that following an approach by the business, private discussions and an exchange of correspondence has taken place this week regarding how we can re-enter into serious negotiations to resolve this dispute.

Both parties have publicly expressed a desire to enter into talks but colleagues will be aware that in our open letter to Andy Good (Transformation Director) dated 15th November, we sought a number of assurances designed to create a positive environment for talks to take place and to rebuild confidence and trust that these talks will be a genuine effort to find a joint approach to the future.

The assurances we sought were as follows:

1.Both parties agree that we have completed the Dispute Resolution Process and met the terms of the legal contract, and that we will now move into direct negotiations on all of the issues raised in dispute by the CWU i.e. the CWU’s Specific Demands as detailed in the mediation packs and ballot papers.

2.Imminent unilateral action in regard to the TUPE of our Parcelforce members and the creation of Parcelforce as a separate limited company is removed subject to the outcome of our negotiations.

3.The negotiating structure for these negotiations should consist of one main negotiating group, supplemented by sub-groups with relevant additional expertise reporting back to the main group for sign-off.

4.From the outset of negotiations, one of the sub-groups should      deal with all aspects in dispute in Parcelforce and this group should include Representatives of Parcelforce management and additional CWU expertise.

5.The mass un-agreed agency workforce that have been recruited, by RMG’s admission to clear any backlog work created by strike action, should be stood down as unnecessary and not brought into our operations by executive action.

6.Urgent Christmas arrangements to be agreed at both national and local level which should also ensure agreed resourcing arrangements and include the opportunity for part-time employees to extend their hours up to full-time, as well as earning packages for all employees, prior to agreed levels of extra agency resource being introduced.

7.An urgent agreement to be reached on the reward for election material which reflects this exceptional moment in time where by a general election has clashed with Christmas pressure.

The private exchanges that have taken place have been positive and RMG has agreed that all of our assurances will be met. However, for absolute clarity there is a need to test the interpretation of wording on some points raised in the aforementioned correspondence and we have therefore agreed to meet early in the new-year to address the outstanding points. If that meeting is positive we will then re-enter into structured negotiations to resolve our dispute.

Against that backdrop at a meeting on Monday 16thDecember 2019, the Executive agreed the following:

That the Executive agree in-principle, on the basis that the proposed positioning meeting in early January 2020 clarifies the outstanding points in correspondence exchanged between CWU and RMG, we will agree a period of calm for negotiations to succeed. That period of calm shall be until the end of February 2020, unless RMG pull out of the talks or take any executive action during that time. Equally during that period the CWU will not re-ballot in Royal Mail on the current in-principle dispute or announce any industrial action on the two current live ballots in Parcelforce.

To be absolutely clear we are only in this position because of the solidarity of our members and we will enter into these talks from a position of strength, in a positive and pragmatic manner, but should these talks not be successful we will not hesitate to re-ballot our members and continue our dispute.

Further updates will be provided in due course.

Any enquiries in relation to the content of this LTB should be addressed to the DGS(P) Department.

Yours sincerely,

 

Terry Pullinger

Deputy General Secretary (Postal)   

19LTB712 Re-entering Negotiations with Royal Mail Group   



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