OYAL MAIL: MULTICHANNEL CUSTOMER EXPERIENCE (MCE) – 2015/16 HALF YEAR BONUS PAYMENT 
Branches are advised there were three out of six measures where targets have not been achieved in relation to the MCE bonus scheme for the first half of 2015/16. For our members working in MCE this means a half year bonus of £250 (compared with £450 for the same period last year) which will be paid with November salaries.

 
A Joint Statement has been agreed with Royal Mail MCE and is attached to this LTB for your information.

 
Disappointingly this is the lowest bonus payment we can ever recall being paid and obviously this will be badly received by our MCE members especially as the achievement of some of the measures are out of the control of members. However there is still the opportunity for members to earn a further £500 bonus for the second half of the year.

 
I have registered my concerns with management regarding bonus measures that have been failed through no fault of our members. I will not let this matter rest and will be making further representations to senior management regarding my legitimate concerns. 

 
Further developments with regards to discussions over my comments above specifically relating to certain measures such as the scale of Customer Complaints and the detrimental impact on bonus payments will be reported as appropriate. There is no doubt that the well documented actions of Royal Mail in respect of job losses in deliveries has in turn increased the number of Customer Complaints and this has resulted in extra pressure being placed on our members to serve the customers. The net result is that bonus measures have been failed and this has impacted detrimentally on our members’ bonus payments.

 
Any queries in relation to this LTB should be directed to Lea Sheridan on 020 8971 7361 or lsheridan@cwu.org.

 
Yours sincerely

 
Andy Furey

Assistant Secretary

ROYAL MAIL GROUP – HALF YEARLY FINANCIAL RESULTS 

Please find attached to this LTB a paper from CWU Research highlighting the key points contained in the company’s financial results, issued today, together with a press release from the DGS(P) Department.  

 

Despite the tough competitive and regulatory environment, the latest results (covering the six months to 27 September 2015) show that overall revenues and profits were broadly flat. Operating costs are down and employee productivity has risen significantly with efficiency improvements delivered across all parts of the Royal Mail Group.

 

To maintain such a solid performance in the face of increased competition and huge price pressure, while still delivering an excellent public service, is clearly a testament to the continued hard work and commitment of CWU members and the vital contribution they make to the success of the business.

 

But the latest accounts do not paint the full financial picture and reflect the wider impact of full privatisation. The Government took £750m out of the business when it sold its final stake in Royal Mail and, to date, the company has paid out £343m in dividends to private shareholders (a figure that will rise to £416m by January 2016).

 

Through the People’s Post campaign, the union will continue to challenge the role of the Regulator and press for a level competitive playing field that allows Royal Mail to fulfil its Universal Service obligation and deliver to every home in the country, at a uniform price, six days a week. The Regulator should be in no doubt that the CWU will continue our campaign to protect not only the postal service but also our members’ terms and conditions and the Agreement we have with Royal Mail to deliver long term growth and success.

 

However, underneath these positive results is declining morale in the workplace particularly in the light of Royal Mail’s failed resourcing strategy. Clearly steps have been taken to address that issue and as well as us pushing the growth agenda (which is crucial in the light of the continuing decline in letter traffic) we will also be reminding Royal Mail that real success is not only measured by the statement of accounts but by a tangible, mutual interest of conditions in the workplace consistent with our Agreements.  

 
COMMUNICATION WORKERS UNION

URGENT INFORMATION FOR MEMBERS

 

 

 

Any enquiries on the above LTB should be addressed to the DGS(P) Department.

 

Yours sincerely,
Terry Pullinger​​​​​​

Deputy General Secretary (Postal)

 

Election of National Representative Positions – 2016
 
Women’s Advisory Committee

Race Advisory Committee

Lesbian and Gay Bisexual and Transgender Advisory Committee

Disability Advisory Committee

Members Auditors

Independent Review Body

         
 
Further to LTB 699/15 dated 30th October 2015, at the close of nominations on the 17th November, the following have been received:-
 
 
WOMEN’S ADVISORY COMMITTEE                     
                           
Postal – 7 Lay Members Ballot Required  
                                     
Clare Drummond Greater Manchester
Annie Ferdinando South Midlands Postal
Jackie Gatward Shropshire & Mid Wales
Elaine Johnstone Worcester & Hereford Amal
Kath Kelly Newcastle Amal
Helen Ogilvie Scotland No 2
Morag Rose Scotland No 5
Vicki Turner Leeds No 1 Amal
Arlene Whittaker Mount Pleasant International
Sally Wilson Glasgow District Amal
 
 
 
 
 
Telecom & Financial Services – 6 Lay Members                                                               
 
Slyvia Beckett Capital, Lincolnshire *Elected
                             & South Yorks, Mid Wales The Marches & 
                             North Staffs
 
Karen Bosson Manchester Combined, *Elected
                           Birmingham, Black Country &
                           Worcester, Capital, Coventry,
                           Lincolnshire & South Yorks,
                           Mid Wales The Marches & North Staffs,
 
Vivien Holding NI Telecom, Capital, *Elected
                            Lincolnshire & South Yorks, Mid Wales
                            The Marches & North Staffs
 
Jacky Morrey Mid Wales The Marches *Elected
                           & North Staffs, Capital, Lincolnshire &
                           South Yorks
 
Jean Sharrocks North East, Capital, *Elected
                           Lincolnshire & South Yorks, Mid Wales
                           The Marches & North Staffs
 
Trish Vollans West Yorkshire *Elected
 
 
RACE ADVISORY COMMITTEE
 
Postal – 7 Lay Members Ballot Required
                                    
Adam Alarakhia Leicestershire
Gregory Amissah North Lancs & Cumbria
Mark Anthony Bastiani London South West
Linford Gibbons Nottingham & District Amal
Bimba Kasturiratne Mount Pleasant International
Asghar Khan Leeds No 1 Amal
Bola Omoyeni South Midlands Postal
Abdur Rasheed South East No 5
Amarjite Singh South East Wales Amal
Gurjit Singh Wolverhampton & District Amal
Dennis Smith Eastern No 5
Rosebery Taiwo South Central Postal
Ian Taylor Greater Manchester
 
 
Telecom &Financial Services – 6 Lay Members   
Ballot Required                                                  
 
Sylvia Beckett Capital, Lincolnshire & South Yorks, 
                                       Mid Wales The Marches & North 
                                       Staffs
 
Colin Bell South London, Surrey & North
                                       Hampshire
 
Mizan Muqit West Yorkshire
 
Peter Pascall Mersey, Capital, Lincolnshire &
                                       South Yorks, Mid Wales The 
                                       Marches & North Staffs
 
Alpesh Patel Birmingham, Black Country &   
                                      Worcester, Algus National,
                                      Coventry, Midland No 1, Mid Wales
                                      The Marches & North Staffs, South 
                                      London, Surrey & North Hampshire
 
Winston Richards Greater London Combined
 
Rampal Suman West London
 
 
 
LGBT Advisory Committee
 
Postal – 7 Lay Members Ballot Required
                                     
Matthew Bellamy Eastern No 5
William Byrne Glasgow District Amal
Theresa Clark Doncaster & District
Suzanne Dorritt Newcastle Amal
Tara Morgan Greater Manchester
Merlin Reader Mount Pleasant International
Kate Stewart Leicestershire
Sally Wilson Glasgow District Amal
 
Telecom & Financial Services – 6 Lay Members                                            
Ryan Case West Yorkshire *Elected     
Cathryn Heath Bootle Financial Services, *Elected
                            Bradford Financial Services, Northern &
                            National Financial Services
 
John Monk North West London, *Elected
                            South London Surrey & North Hampshire
 
Jason Reynolds Capital, Lincolnshire *Elected
                            & South Yorks, North West London
                            Mid Wales The Marches & North Staffs
 
Keith Tyrell Greater London Combined, *Elected
                           North West London
 
 
Disabilities Advisory Committee
 
Postal – 7 Lay Members Ballot Required
 
 
Adam Alarakhia Leicestershire
Mark Anthony Bastiani London South West
Jill Coulson Cheshire No 1
Leif Findlay Highland Amal
Jackie Gatward Shropshire & Mid Wales
Des Gibbons Nottingham District Amal
Richard Hirtsch Leeds No 1 Amal
David Hudson South Midlands Postal
Tony Pedel York & District
Nicola Reinemann Eastern No 5
Tony Sneddon Scotland No 5
 
 
Telecom & Financial Services – 6 Lay Members  
Ballot Required                                                  
 
Jonathan Bellshaw Lincolnshire & South Yorks, Capital,
                                      Mid Wales The Marches & North   
                                      Staffs
 
Elspeth Bettany Scotland No 1
Natalie Fleming NI Telecoms, Capital, Lincolnshire &
                                       South Yorks
 
Naveem Gulati West Yorkshire
 
Rob McCracken Capital, Lincolnshire & South Yorks,
                                      Mid Wales The Marches & North
                                      Staffs
 
Peter Sharrocks North East, Capital, Lincolnshire &
                                    South Yorks, Mid Wales The Marches
                                    & North Staffs
 
Jacqui Stewart Lancs & Cumbria, Birmingham,
                                   Black Country & Worcester, Capital,
                                   Edinburgh, Dundee & Borders, 
                                   Lincolnshire & South Yorks, 
                                   Manchester Combined, Midland No 1, 
                                   North East
 
Jeffrey Till Greater London Combined
 
Gail Wright Birmingham, Black Country &
                                  Worcester, Algus National, Coventry,
                                  Midland No 1, South London, Surrey
                                  & North Hampshire
 
INDEPENDENT REVIEW BODY
 
Postal – 1 Lay Member, 1 Substitute Ballot Required
 
 
Jay Bhundia South West Middlesex Amal
Jill Coulson Cheshire No 1
Bola Omoyeni South Midlands Postal
Sajid Shaikh Birmingham District Amal
 
Substitute
 
Jay Bhundia South West Middlesex Amal
 
Bola Omoyeni South Midlands Postal
 
 
Telecom & Financial Services (1 Lay Member, 1 Substitute)
 
Rob Aldritt Mersey, Capital, *Elected
                                       Lincolnshire & South Yorks, Mid
                                       Wales, The Marches and
                                       North Staffs
 
 
 
Substitute No Nominations Received
 
MEMBERS AUDITORS
2 Lay Members
 
Jay Bhundia South West Middlesex *Elected
                                        Amal 
Paul Clays York & District *Elected
                                       Amal                         
 
The Timetable for the ballots is as follows:
 
Despatch ballot papers: 20 November 2015
Ballot closes: 4 December 2015 (14:00)
 
Any enquiries regarding this Letter to Branches should be addressed to the Senior Deputy General Secretary Department on telephone number 020 8971 7237 or email address sdgs@cwu.org.
 
Yours sincerely
 
Tony Kearns                                             
Senior Deputy General Secretary
 

CWU Delegates to the TUC Equality Conferences – 2016 
Further to LTB 698/15 Dated 30th October 2015, at the close of nominations on the 17th November the following have been received:-
 
 
TUC Womens Conference
Postal
 
NEC Member No Nominations Received
 
4 Lay Members Ballot Required
 
Cathy Chilcott Bristol & District Amal
Clare Drummond Greater Manchester
Kath Kelly Newcastle Amal
Vicki Turner Leeds No 1 Amal
Arlene Whittaker Mount Pleasant International
                                                                                               
 
Telecoms & Financial Services
                                                                       
NEC Member Julia Upton East Midlands *ELECTED
 
 
3 Lay Members Ballot Required
 
Sylvia Beckett Capital, Lincolnshire & South Yorks, Mid Wales The Marches & North Staffs
 
Vicki Cornelius Birmingham, Black Country & Worcestershire, Coventry, Great Western, Midland No 1, South London Surrey & North Hampshire
 
Jacky Morrey Mid Wales The Marches & North Staffs, Capital, Lincolnshire & South Yorks
 
Jean Sharrocks North East, Capital, Lincolnshire & South Yorks, Mid Wales The Marches & North Staffs
 
TUC Black Workers Conference
Postal                                                                        
 
NEC Member No Nominations Received
 
4 Lay Members (1 Woman) Ballot Required
 
Gregory Amissah North Lancs & Cumbria
Bimba Kasturiratne Mount Pleasant International
Bola Omoyeni South Midlands Postal
Ceaford Renton Bristol & District Amal
Sajid Shaikh Birmingham District Amal
Amarjite Singh South East Wales Amal
Rosebery Taiwo South Central Postal 
Ian Taylor Greater Manchester
Arlene Whittaker Mount Pleasant International *Elected
                                                                                               
 
Telecoms & Financial Services
                                               
NEC Member Tom Cooper Leicester & Midshires *Elected
 
 
3 Lay Members (1 Woman) Ballot Required
 
Sylvia Beckett Capital, Lincolnshire & South Yorks, *Elected
Mid Wales The Marches & North Staffs
                            
Colin Bell South London, Surrey & North Hampshire
 
Ali Moosa Midland No 1, Capital, Lincolnshire & South Yorks, 
Mid Wales The Marches & North Staffs
 
Winston Richards Greater London Combined
 
 
TUC Disabled Workers Conference
Postal
                  
NEC Member No Nominations Received
 
 
4 Lay Members (1 Woman) Ballot Required
 
Richard Hirtsch Leeds No 1 Amal
Tony Pedel York & District Amal
Tony Sneddon Scotland No 5
Lee Starr-Elliot Bristol & District Amal
 
 
 
Telecoms & Financial Services
 
NEC Member No Nominations Received
 
3 Lay Members (1 Woman) Ballot Required
 
                            
Jonathan Bellshaw Lincolnshire & South Yorks, Capital, Mid Wales
The Marches & North Staffs
 
Elspeth Bettany Scotland No 1 * Elected
 
Rob McCracken Capital, Lincolnshire & South Yorks, Mid Wales
The Marches & North Staffs
 
Peter Sharrocks North East, Capital, Lincolnshire & South Yorks,
Mid Wales The Marches & North Staffs
                                     
Jeffrey Till Greater London Combined
 
 
TUC LGBT Conference
Postal
                                     
NEC Member No Nominations Received
 
 
4 Lay Members (1 Woman)
 
Dave Daniel Grampian & Shetland Amal * Elected
Suzanne Dorritt Newcastle Amal * Elected
Merlin Reader Mount Pleasant International * Elected
Tony Sneddon Scotland No 5 * Elected
 
 
Telecoms & Financial Services
                  
NEC Member No Nominations Received
 
 
3 Lay Members (1 Woman) Ballot Required
 
Jason Reynolds Capital, Lincolnshire & South Yorks, Mid Wales
The Marches & North Staffs,
 
Duncan Strivens South London, Surrey & North Hampshire
 
Laurie Smith Greater London Combined   
 
 
 
 
 
 
 
The timetable for the ballot is as follows:-
 
Despatch ballot papers: 24 November 2015
Ballot closes: 8 December 2015 (14:00)
 
 
Any enquiries regarding this LTB should be addressed to the Senior Deputy General Secretary’s Department on telephone number 0208 971 7237 or email address sdgs@cwu.org.
 
Yours sincerely
 
 
Tony Kearns                                      
Senior Deputy General Secretary
 

UNI EUROPA WOMEN’S CONFERENCE AND UNI EUROPA CONFERENCE – 2016 

Further to LTB 700/15 dated 30th October 2015, at the close of nominations on the 17th November 2015 the following had been received.

 

Postal​​​

 

NEC Member

 

Shelley Banbury

Kent Invicta

*Elected 

 

 

5 Lay Members (2 Women, 1 under 30)​Ballot Required

 

Jackie Gatward

Shropshire & Mid Wales

*Elected

Andrew Rook

Bournemouth & Dorset Amal

 

Sajid Shaikh

Birmingham District Amal

 

Amarjite Singh

South East Wales Amal

 

Mohammed Sakib

South Central Postal

*Elected

 

Telecom & Financial Services​

 

NEC Member

 

Brendan O’Brien​Midland No 1​​*Elected

 

4 Lay Members (2 Women, 1 under 30)​Ballot Required

 

Amanda Collick​Great Western, West Yorkshire, Mid Wales

​The Marches & North Staffs

 

Vicki Cornelius​Birmingham, Black Country & Worcester, Coventry,

​Midland No 1, South London Surrey & North Hampshire.

 

Jake Fear​South Wales, Capital, ​*Elected  

​Lincolnshire & South Yorks, Mid Wales,

​The Marches & North Staffs​

​​

Bobby Kelly​Scotland No 1, Capital, Lincolnshire & South Yorks,

Mid Wales, The Marches & North Staffs

 

Continued on the next page

 

 

 

Kirsty Lenham​Lincolnshire & South Yorks, Capital, Mid Wales, The Marches & North Staffs, Tyne & Wear Clerical

 

Miranda Stephenson​​Tyne & Wear Clerical

 

Jeffrey Till​Greater London Combined​​

 

 

Please note that the women delegates elected above will form the CWU delegation to the UNI Europa Women’s Conference.

 

The timetable for the ballot is as follows:

 

Despatch ballot papers:​24 November 2015

Ballot closes:​8 December 2015 (14:00)

 

Any enquiries regarding this LTB should be addressed to the Senior Deputy General Secretary’s Department on telephone number 020 8971 7237 or email address sdgs@cwu.org.

 

Yours sincerely

 

 

Tony Kearns

Senior Deputy General Secretary

 

Branch Elections 2016-18Nominations at the close of Set 2

 

Boston

Julian Charlton​​Unit Rep

Nigel Baxter​​Unit Sub Rep

Alastair Wilson​​Unit Sub Rep

Colin Damms​​Unit Sub Rep

Russell Warby​​Unit Sub Rep

Steve Wood​​Unit Health & Safety Rep

Russell Warby​​Unit Health & Safety Sub Rep

Julian Charlton​​Unit Health & Safety Sub Rep

 

Bourne

Unit rep & Health & Safety rep – Vacant, will be re-advertised in January 2016

 

Chatteris

Unit rep & Health & Safety rep – Vacant, will be re-advertised in January 2016

 

Downham Market

Unit rep & Health & safety rep – Vacant, will be re-advertised in January 2016

 

Hunstanton

Unit rep & Health & safety rep – Vacant, will be re-advertised in January 2016

 

Huntingdon

Unit rep & Health & safety rep – Vacant, will be re-advertised in January 2016

 

Kings Lynn

Unit rep & Health & safety rep – Vacant, will be re-advertised in January 2016

 

March

Darren Biggs​​​Unit Rep

Darren Biggs​​​Unit Health & Safety Rep

 

Orton Southgate

Damon Pywell​​​Election required for Unit Rep

Marija Obradovic​​Election required for Unit Rep

Marija Obradovic​​Unit Sub Rep

Mark Smith ​​​Unit Health & Safety Rep

 

Peterborough Delivery

Clifford Muchemeyi​​Unit Rep

Luke Skillings​​​Unit Health & Safety Rep​

 

Skegness

Unit rep & Health & Safety rep – Vacant, will be re-advertised in January 2016

 

Spalding

Vinny Pulling​​​Unit Rep

Mohamed Azafad​​Unit Sub Rep

Dave Eason​​​Unit Sub Rep

Lorraine Higham​​Unit Sub Rep

Mohamed Azafad​​Health & Safety Rep

 

Spilsby

Unit rep & Health & Safety rep – Vacant, will be re-advertised in January 2016

 

St Ives

Unit rep & Health & Safety rep – Vacant, will be re-advertised in January 2016

 

St Neots

Richard Preston​​Unit Rep

Elaine Harvey​​​Unit Health & Safety Rep

Swaffham

Maurice Dye​​Unit Rep

 

Wisbech

Tony Epps​​Unit Rep

Stefan Duff​​Unit Sub Rep

Carolyn Ward​​Unit Health & Safety Rep

 

Mail Centre Reps – Delivery

Clifford Muchemeyi​Unit Rep

Luke Skillings ​​Health & Safety Rep

 

Mail Centre Res – Distribution & Network

Sean Courten​​Afternoon Shift Rep

Zafar Hussain​​Afternoon Sub Shift Rep

Richard Aucott​​Morning Shift Rep

Frank Ginty​​Night Rep

Kate Jackson​​Nights Sub Rep

Brian O’Sullivan​Network Rep

Austin Goldsmith​Network Sub Rep

Barry Kirchin​​Weekend Rep

 

Mail Centre Reps – Processing

Ben Fearon​​Afternoon Shift Rep

Alan Killingworth​Afternoon Sub Shift Rep

Dave Westbrook​Morning Shift Rep

Luke Smith​​Morning Sub Shift Rep

Joel John​​​Morning Sub Shift Rep

Ian Emms​​Morning Sub Shift Rep

Dave Barsby​​Night Shift Rep

Jez Oliver Smith​Nights Sub Shift Rep

Saima Arif​​Election required for Weekend Shift Rep

Ian Cole​​​Election required for Weekend Shift Rep

Imran Ali​​​Election required for Weekend Shift Rep

 

Mail Centre Health & Safety Rep

Mark Biggs​​Morning Health & Safety Rep

Dave Barsby​​Nights Health & Safety Rep

Ben Westley​​Nights Sub Health & Safety Rep

 

Sub Area Reps

Mark Biggs​Election required Sub Area Health & Safety Rep

Luke Skillings​Election required Sub Area Health & Safety Rep

Julian Charlton​Election required Sub Area Delivery Rep

Damon Pywell​Election required Sub Area Delivery Rep

Frank Ginty​Sub Area Distribution Rep

Dave Westbrook​Sub Area Processing Rep

 

Letter Section Secretary

Austin Goldsmith

Letter Section Chair

Vacant

 

Mail Centre (APC Committee)

Secretary​​​Vacant

Chair​​​Vacant

 

Union Learning Reps

Jasbir Singh

Saima Arif

Darrell Herd

 

 

 

 

Ballot timetable​Ballot Opens ​01/12/2015

​​​​Ballot Closes​16/12/2015 (09:00)

 

 

Term of office will run from March 2106 to March 2018

Trade Union Bill – Report Stage and Third Reading Update 

As you will have seen, the Trade Union Bill had its report stage and third reading in the House of Commons last week. As was expected, with the Conservative majority in the Commons, the Bill was voted through despite sizeable opposition from Labour and other parties and it will now go on to the House of Lords.

 

The first and second reading stages in the Lords are likely to be held before Christmas with subsequent stages expected to be held in the New Year. Given that no single party has a majority in the House of Lords, as we have seen with the recent developments on tax credits, these stages offer the best chance of securing changes to the Bill, though any amendments would need to be approved by the House of Commons in order to go through.

 

With the parliamentary process on-going and the possibility of amendments coming back to the House of Commons next year, it is extremely important that Branches continue to campaign against it by lobbying Conservative MPs and raising the issue in local media and elsewhere, to make clear the strength of opposition to the government’s proposals. Resources for this were attached to LTB 696/15.

 

As Branches will be aware, the TUC Congress in September agreed that the TUC should put together a comprehensive strategy for fighting the Bill, which included a co-ordinated national day of action and protest against the Bill across the country. The CWU is pushing for a firm commitment to this from all unions and for the TUC to agree a date for this as quickly as possible.

 

Branches will be kept up to date with any developments on this and any queries on the contents of this LTB should be addressed to the General Secretary’s Office at gsoffice@cwu.org.

 

Yours sincerely

 

​ ​

 

Dave Ward​

General Secretary

 

 

Election of:

 

• National Executive Council –

​Postal Constituency – Vacancy (1 Position) 2015  

​

 

Further to LTB 701/15 dated 30th October 2015.  

 

Please find listed below the list of received nominations for the above Postal Constituency NEC vacant position.

 

Name​Branch

 

Paul Edwards​Greater Mersey & South West Lancs

Darren Glebocki ​​Nottingham & District Amal

Steve Halliwell​Newcastle Amal

Steve Jones​London Postal Engineering

Khurram Khan​South West Middlesex Amal ​

Katrina Quirke​​South East Wales Amal​

Bobby Weatherall​Northern Ireland Combined

 

 

1.​BALLOT ARRANGEMENTS

 

Branches will wish to note that the ballot arrangements for the above election are as follows; ​

 

Dispatch ballot material from:​23 November 2015  

Close of ballot:​14 December 2015 (first post)

Result Announced:​​16 December 2015​    

 

In this particular ballot all eligible members of the Postal Constituency will receive a ballot paper inviting them to vote for ONE candidate only.

 

 

 

 

 

 

 

 

 

 

2.​CWU ELECTION MEMBERS OBSERVERS

 

Branches will be aware that the regulations for the above election contain the following statement:

 

“Returned ballot papers will remain unopened in their envelopes until the close of ballot. Two lay CWU members (who do not hold any elected or appointed position) will be selected as observers. The Observers together with the Senior Deputy General Secretary will attend the start of the count of the ballot papers. Their sole responsibility will be to ensure that the envelopes are unopened prior to the commencement of the count, after which the Scrutineer shall arrange to count the number of valid votes cast for each candidate. The Scrutineer will declare the results of the election as soon as possible after the completion of the count.” 

 

The purpose of this LTB is to seek your branch assistance in publicising the information detailed below to all members of your branch.  

 

CWU ELECTION MEMBERS OBSERVER – 2015

 

The CWU is looking for two lay members of the union (who do not hold an elected or appointed position) to be Members Observers at the election count for CWU NEC Vacancy (Postal Constituency) position. The count will take place at offices of ERS, London on 14th December 2015.

 

Interested? The two observers will receive 2 paid days off work, subsistence and travel expenses and a fee of £100 after tax. If you would like to put your name forward then please contact Tony Kearns, Senior Deputy General Secretary, CWU, 150 The Broadway, Wimbledon, London SW19 1RX by no later than 2 December 2015 or by email to sdgs@cwu.org.

 

 

Any enquiries regarding the above should be directed to the Senior Deputy General Secretary’s Department for the attention of Peter Metcalfe.

 

Yours sincerely

 

 

 

Tony Kearns

Senior Deputy General Secretary

​

 

Delivery to Neighbour – Bespoke P739 “With your Neighbour” Card

Further to LTB 211/15 regarding the trial of a bespoke P739 “With your Neighbour” card that informs customer’s that an item for them has been delivered to a neighbour. We have now agreed that the bespoke P739 will be rolled out to all Delivery Offices and become a standard product to be used by Delivery OPG’s.

The use of the bespoke P739 “With your Neighbour” card will be carried out in line with the Nationally Agreed Guidelines for Delivery to Neighbour.

The use of the revised P739 card will be subject to ongoing review by the Improving Customer Experience Strand of the Integrated Delivery Programme to understand whether there is an improvement in 1st time Delivery and Delivery to Neighbour and whether there is any adverse affect on customer, quality and performance measures.

The training for frontline OPG’s on the use of the bespoke P739 card will be undertaken by Workplace Coaches and through a WTLL brief (see attached).

Any enquiries to Bob Gibson’s Office, quoting reference 530
Email address: outdoorsecretary@cwu.org

Yours sincerely

Bob Gibson
CWU Assistant Secretary

Click on links to view documents

161115 WTLL With Your Neighbour (2)

Final Agreed Revised Deliver To Neighbour – FTD April 2014-1

161115 WTLL WYN FAQ-1