ROYAL MAIL CUSTOMER EXPERIENCE: AGREEMENT TO IMPROVE BONUS SCHEME MAXIMUM POTENTIAL FROM £1,000 P.A. TO £2,000 P.A.

ROYAL MAIL CUSTOMER EXPERIENCE: AGREEMENT TO IMPROVE BONUS SCHEME MAXIMUM POTENTIAL FROM £1,000 P.A. TO £2,000 P.A.

Further to LTB 309/22 dated 15thJuly 2022.  Branches are advised we have reached a further agreement with Adrian Porter, Director of Reward and Performance, with regards to future bonus arrangements for our members in Customer Experience (CE).  A Joint Statement to this effect is attached to this LTB.

As with our Finance and HR members, the maximum bonus available to our CE members has been fixed for a number of years and the value has effectively diminished over time.  As a consequence, we have agreed with Royal Mail to double the potential value of the CE scheme from the start of this financial year as follows:

  • From £1,000 to £2,000 for the financial year 22/23 and beyond, with payments linked to the results of the Corporate Scorecard.

We are pleased with the positive response to our proposal to match the doubling of the bonus potential in line with Finance and HR.  It should be noted there are two slight differences between the current bonus scheme in CE and the new scheme as follows:

  • The maximum of £2,000 payment will be linked to the Corporate Scorecard, and replaces the current CE scheme and targets.
  • The new bonus arrangements entail an annual payment after the end of the financial year rather than the current two six-monthly payments.

The Postal Executive is supportive of these enhanced arrangements and has endorsed the agreement reached for our CE members.  As with Finance and HR, I am pleased Royal Mail has recognised the need to improve the value of the bonus payments going forward.  I’m sure our CE members will be pleased with the doubling of the potential monies available.

Yours sincerely

Andy Furey
Assistant Secretary

22LTB338 Royal Mail Customer Experience – Agreement to improve Bonus Scheme maximum potential

Attachment 1 to 22LTB338

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Current Disputes Negotiation Summit Meeting Demand

Current Disputes Negotiation Summit Meeting Demand

We reported yesterday, via video, that we had made a significant move in order to try and bring a new dynamic to the current separate and systematic negotiations on Pay and Royal Mail Change demands, which in our opinion break the Pathway to Change agreement.

It is important that all CWU Reps and members understand that the CWU has not walked away from the negotiations but have requested that they are suspended until a high-level meeting takes place between the Royal Mail Group Board Chair, RMG CEO, CWU General Secretary and the CWU Deputy General Secretary Postal, all of whom were signatories to the Pathway to Change agreement.

It is also important that all CWU Reps and members understand that it is the CWU that has been pushing for constructive and progressive negotiations on all issues since January 2022.

The CWU insisted on a meeting in January 2022 to move forward the operational Pipeline section of the Pathway to Change agreement. Management tried to cancel this meeting and were reluctant for it to take place but the CWU insisted. At the closure of that meeting management promised to respond to a number of issues raised by the CWU and to supply the required information and response in order that negotiations could be progressed at pace. Management failed to supply that information or arrange another meeting.

In February 2022 the CWU, concerned by the emerging growing cost of living crisis, wrote to the business regarding our pay claim and stressed that it was important the company made an appropriate offer on pay, which protected our members’ standard of living, to be introduced on the 1st April to allow all of our members a chance of coping with the cost of living crisis. Management failed to respond in organising a pay meeting until April 2022, after the due pay award date.

Also in February 2022, at the same time as requesting pay talks, the CWU wrote to management regarding moving forward the Pathway to Change agreement and specifically issues such as revision activity and productivity. Again management failed to arrange a meeting to discuss this until April 2022.

In March 2022 the CWU, in anticipation that both parties were still honouring the Pathway to Change agreement, held a Policy Forum for all CWU activists (at great expense to the CWU) to establish policy on how we move forward the agreement, including matters such as seven day working, new products and services, culture, pipeline, the joint 35 hour working week commitment and other mutual interest solutions to the reinvention of Royal Mail Group, the protection of the USO and the future generation of postal workers. That Policy Forum resulted in a substantial document of ideas which was forwarded to management as a ‘heads up’ on our position on how we move the deployment of the Pathway to Change agreement forward. No response to that courtesy was received from management.

In April 2022 management tabled their position, which was no pay rise for all employees unless the union signed up to change demands which break the Pathway to Change agreement and its joint commitments and pose a major threat to the current workforce, the future generation of postal workers and the future of this great public service.

We have been in negotiations with Royal Mail Group for the past four months, during that time our members have returned a massive yes vote for industrial action on the rejection of RMG’s 2% imposed pay award (which is totally unacceptable). The CWU has given RMG weeks to listen to their employees and improve the pay offer, but they have refused to do so.

Equally, and judging by the excellent support being shown, we believe that our members will also return a massive yes vote for industrial action in rejection of RMG’s change demands. We have stressed that the business should listen to their employees and negotiate mutual interest change agreements consistent with the Pathway to Change agreement, but again they refuse to budge.

So nothing has changed the company’s position in these negotiations, there is no obvious latitude in the remit that the RMG negotiators have, hence the need to introduce a different dynamic.

RMG’s change demands have been widely publicised to its employees in detail and promoted by the company via their ‘workplace’ platform and other means. Therefore it should not be a surprise to anyone how damaging they are for RMG workers (including Parcelforce) and this great public service.  For example, pulling up the ladder on the next generation of postal workers, lower pay, bringing back the 40hr week and introducing the cheapest possible pipeline resulting in pushing the operation back 3hrs and creating a pm only delivery service, are not the acts of progressive thinking of people committed to growing RMG, protecting the USO or the standard of living, employment and retirement security of its employees.

These proposals – ridiculously badged as modernisation, represent the same race to the bottom, asset stripping, shareholder interest only type proposals that currently dominate the world of work.

The reaction of our members to RMG’s position is evidence that the workforce is totally opposed to RMG’s future plans. In our opinion these change proposals represent the greatest threat we have seen since privatisation to our members, and future members, the great public that we serve and the future of this highly regarded public service.

Against that backdrop, it is also worth remembering when the company is pleading poverty, how many millions of pounds have gone out of this industry and into shareholders’ pockets – over £2 billion since privatisation and since 2021, and in the light of decisions made at the recent shareholder AGM, in excess of £600 million. Senior managers and board members have also received pay rises, bonus payments and been given extra shares during this period.

It is hypocrisy of the highest order and rather than continue pointless negotiations, which the company themselves have disrespected and undermined from day one, and simply hope that something will change, as a consequence we have decided to call for this new dynamic in an effort to change the current impasse and enable an agreement to be reached. We stress once again the CWU have not walked away from talks and stand ready for meaningful negotiations and reaching agreements.

Your trade union totally respects you – all you have done and all you do. It is evident that your employer does not.

Your contribution to society is massive, you deserve far greater respect and reward and have every right to demand it – you have earnt that right. The CWU and its members have never lived life on our knees. Generations of postal workers have built and defended this great postal service and the terms and conditions for postal workers, it’s our time to stand again.

We thank everyone for their magnificent support and hard work. Both members and Reps have demonstrated that this great union does speak for its members and that Royal Mail Group have totally lost the trust, respect and confidence of their employees.

Vote yes, stand strong.

Any enquiries in relation to the content of this LTB should be addressed to the DGS(P) Department.

Yours sincerely,                                               

Terry Pullinger                                                    
Deputy General Secretary (Postal)                 

Dave Ward
General Secretary 

LTB 337/22 – Current Disputes Negotiation Summit Meeting Demand

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TRADE DISPUTE WITH BT plc AND OPENREACH Ltd OVER PAY 2022/23 – NOTICE OF NATIONAL INDUSTRIAL ACTION

TRADE DISPUTE WITH BT plc AND OPENREACH Ltd OVER PAY 2022/23 – NOTICE OF NATIONAL INDUSTRIAL ACTION

We would like to inform Branches that we have served notice today on BT Group that we intend to take further Industrial Action in support of our Trade Dispute with BT plc and Openreach Ltd over pay 2022/23.

The Industrial Action will be for a 48-hour period commencing at 00.01 on Tuesday 30th August 2022 and finishing at 24.00 on Wednesday 31st August 2022.

The action that we took on the 29th July and 1st August 2022 was overwhelmingly supported by CWU members the length and breadth of the UK and there is no doubt that this had a massive impact on the company. The letters we asked our members, friends and family to send to MPs has also had an impact which has been really helpful in our campaign.

We now need to maintain the pressure on the company and therefore we have set these further dates for Industrial Action.

We will be sending further communications to Branches and members next week but in the meanwhile please circulate this information on strike dates to your members.

If you have enquiries please contact the T&FS department via Audrey Brown abrown@cwu.org

Yours sincerely,

Andy Kerr – Deputy General Secretary (T&FS)

Dave Ward – General Secretary

336.2022

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POST OFFICE: PAY DISPUTE 2021/22 – OFFICIAL STRIKES

POST OFFICE: PAY DISPUTE 2021/22 – OFFICIAL STRIKES

Branches are advised that Post Office is continuing to refuse to move away from its pay freeze position for 2021/22.  The Postal Executive has therefore been left with no choice other than to make the decision to serve notice for further action.

Today, the two-week legal notification is being served on Post Office for:

  • Crown members: Friday 26th & Saturday 27th August
  • Admin/Supply Chain members: Friday 26th & Tuesday 30th August

Friday 26th August for both Crowns and Admin/Supply Chain coincides with the first Royal Mail strike.  We are therefore expecting a show of solidarity across our Postal membership as a whole.

Branches and Representatives are urged to bring the above dates to the attention of our Post Office members and to engage with them to impress the need for unity.

Further developments will be reported.

Yours sincerely

Andy Furey

Assistant Secretary

LTB 335/22 – Post Office – Pay Dispute 2021 to 22 – Official Strikes

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POST OFFICE: PAY 2022/23 – JOINT REFERRAL TO ACAS

POST OFFICE: PAY 2022/23 – JOINT REFERRAL TO ACAS

Branches are advised further meetings with Post Office in relation to Pay 2022/23 have recently taken place.  As a consequence of not making any progress we have now agreed to refer the matter to Acas with the aim that their involvement will assist both parties in finding a resolution.

The Acas talks are important as we are very conscious of the pressures the rising cost of living is causing to many.  The rejected 3% offer is insulting against the backdrop of a pay freeze in 2021/22 and make no mistake Post Office can afford to significantly improve the offer.

CWU will treat the Acas talks scheduled for Thursday 18th Augustvery seriously and we will make every effort possible towards an agreement as we recognise this is what our members want.  We also expect Post Office to engage in a responsible way although based on our most recent experience with them at Acas there is some doubt.

Reps and Branches are urged to bring this development to the attention of our Post Office members.

Finally, it is important to note this Acas referral is separate to our legal Trade Dispute for the pay freeze position adopted by Post Office for 2021/22.

Further developments will be reported.

Yours sincerely

Andy Furey

Assistant Secretary

LTB 334/22 – Post Office – Pay 2022-23 – Joint Referral to Acas

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Proposed Changes to Allowances and Supplements

The ballot for industrial action over Royal Mails proposed changes to your working terms and conditions closes on Wednesday 17th August. Above is document on the proposed allowances changes. Don’t forget they want to change to annualised hours, change the sick and attendance procedures and change the mtsf agreement. If you haven’t already voted then please vote. If you know anyone who hasn’t voted then please encourage them to do so. Check with your colleagues to ensure they’ve used their vote. Back your union to fight for your rights! 💥👊🏻💥

CWU suspend meaningless talks on change with Royal Mail Group and call for summit meeting with the Chair and CEO

CWU suspend meaningless talks on change with Royal Mail Group and call for summit meeting with the Chair and CEO – VOTE YES

Facebook https://fb.watch/eQLM-BVPFj/

YouTube https://youtu.be/_q049Vl_3o0

Twitter https://twitter.com/cwunews/status/1557715588276883456?s=21&t=uQdQl1aZJZa8YzxMKdKN-g

Clips on the strike announcement

Clips on the strike announcement

Facebook https://fb.watch/ePdep5p4J0/

YouTube https://youtu.be/EUdFQ62v-mY

Shorter announcement clips

Dave https://fb.watch/ePdhnYQnkn/

Terry https://fb.watch/ePdiatRlx7/

Some clips worth sharing

GMB https://fb.watch/ePdjQFh-hH/

Talk TV https://fb.watch/ePdl4dIw51/

We are posting content constantly across our social media channels. Please keep an eye out.

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