Amazon Doorstep Scanning – Final Deployment

Further to LTBs 483/14 and 661/14 which covered both the initial trial and the subsequent extension to further Delivery Offices scanning all Amazon RM 24/48 (1c/2c untracked) items at the delivery point, we have continued discussions with Royal Mail regarding the final extension of this service to all remaining units/postcode areas who will remain subject to the original TOR. The key sections of the TOR are reproduced in italic below for ease of reference.

The deployment to the remaining Postcode areas is as detailed in the matrix below, in line with their relevant deployment date. Those postcodes highlighted in green have already deployed. In addition we have agreed a full communications and training plan which will commence from w/c 27th July, which is also attached and included in the ZIP file below.

Region Delivery Director Delivery Director Area Postcodes Date

North Adrian Fielding North West England BL, BB, LA, FY, PR, M, OL, SK 27th July

 Gerry J McAuley West Scotland G, ML, PA, KA, DG, CA

 Simon Scott West / South Yorkshire BD, HD, HX, WF, LN, DN, S, HU

 Mark Wilkinson North East England NE, TS, SR, DL, DH, LS, HG, YO, TD

 Tony Bicknell East Scotland and NI EH, KY, TD, BT

 Deborah Rodger North Scotland AB, IV, HS, KW, ZE, DD, FK, PH

West Estelle Baillie South Coast BH, DT, PO, SO, SP

 Steve Crossley South West EX, PL, TA, TQ, TR 10-Aug

  Eddie Phipps South Wales & Gloucester CF,GL, LD, NP, SA

  Shiona Rolfe Great Western BA, OX, RG, SN

  Kevin Doyle Bristol BS

 Tony Baxter Cheshire & Merseyside CW,L,WA, WN + CH LL SY

  Karen English West Midlands B,DY, WS, WV + HR ST TF WR

East Steve Molloy East Midlands DE, NG, CV, LE, NN, MK, 24-Aug

 Doug Neal Anglia CB, CO, IP, NR, PE

 Steve Selby London EC, NW, SE, SW, W, WC

 John Maher Home Counties North AL, EN, HA, HP, LU, SG, SL, WD, UB

 Andy Downes South East BN, BR, CR, CT, DA,ME, RH, SM, TN

 Mike Devanny Essex CM, E, IG, N, RM, SS

 Kam McKinley Guildford GU, KT, TW

All of the items posted will be sent via RDCs (as per the current flow for the Amazon traffic) The RDCs affected are PRDC, NDC, NWDC, SWDC, NHC, SDC and NWDC. There is no scanning required at this stage.

Operational Impact

The operational impact is relatively straightforward, Amazon will apply a label at the time of posting within Royal Mails agreed barcode range and these items will travel through the normal standard Royal Mail 24/48 (1C/2C) pipeline.

The items will arrive into the Delivery Offices with the rest of the un-tracked parcels and large letters and will not be segregated into the tracked pipeline.

 

There is therefore no scanning required in RDCs or Mail Centre’s.

A doorstep scan will be undertaken on delivery routes at the point of delivery, no signature is required. The scan will be the standard delivered or undelivered scan in the PDA.

First Time Delivery – Delivery to Neighbour is also an extremely important factor in this trial, it is a key measure for all customers, and delivery to a neighbour should therefore be attempted in line with the national agreement. If the item is delivered to a neighbour the scan should be undertaken at the point of delivery and a P739 card left at the original address in line with normal practice.

 

If items are undelivered they will be scanned back into the Delivery Office and scanned again using the existing PDA facility if collected from the Enquiry Office.

Communications & Training

Staff at the final deployment sites will receive a WTLL w/c 27th July and information on Delivered Scanned items displayed. A follow up WTLL will be given a week later where handouts will be given to support the training. This will be repeated for the remaining sites from the 10 August and 24 August.

Staff in all affected delivery offices will receive training from local management on the process and how to distinguish the labels with support from the Central Deployment team.

Each unit will have a point of contact with a member of the central deployment team on the go live day to reinforce the training and answer any questions. The absolute emphasis of the training in Delivery Offices is that the items must be scanned on delivery.

Workplace coaches will be utilised the week before deployment and on go live dates to ensure staff are confident with the requirements and the processes.

Posters will be displayed in units to help staff understand the change.

Labels

Key learning from the pilot sites has resulted in the change of name from ‘Delivered Tracked’ to ‘Delivered Scanned’ (see label examples below) The term ‘Scanned’ resonates with our customers as it is a commonly used word in day to day life including ‘scanning’ in supermarkets and use of smart phones.

This support Royal Mails strategy moving towards all items being bar-coded in the near future.

 New Delivered Scanned label (24/48) Existing Tracked label (24/48)

Finally Branches will be aware that most competitors now offer Track & Trace on most of, if not all of their products and Royal Mail will be continuing to look to improve their offering to customers as they look to introduce more products into the market with barcoding to retain market share, and stave off any potential loss of contracts to the competition.

Any enquiries to Bob Gibson’s Office, quoting reference 530

Email address: hnutley@cwu.org or mstewart@cwu.org

Yours Sincerely

         

Bob Gibson

CWU Assistant Secretary – Outdoor

 CWU MILEAGE RATE INCREASE

 

Branches will be aware that Motion 78 (reproduced for information purposes below) was carried at the 2015 CWU Annual Conference.

 

 

78 CATEGORY A: To up rate the national Mileage Allowance Payments (MAPs) in line with the HMRC Expenses and benefits, Business Travel Mileage for the use of individuals own vehicle.

 

Mileage allowance payments within the Communication Workers Union have been paid at the old HMRC rate 0.40 pence per mile that the HMRC set pre 2011 up to 2012, as carried by Conference 2011 through Motions 47 from Merseyside Amal, and in accordance with CWU policy. The Union still continues to pay the lower rate despite the HMRC up rate of the mileage allowance to 0.45 pence per mile.

 

The union is allowed to pay those using their own vehicle a certain amount of MAPS each year without having to report them to the HMRC. This amount is called the ‘Approved Amount’ and is set by the HMRC below for cars and vans:

 

Type of Vehicle

First 10,000 miles

Above 10,000 miles

Cars and vans

45p (was 40p before 2011 to 2012)

25p

 

Therefore this conference instructs the NEC to come into line with the HMRC mileage rate and pay 0.45 pence mile to those claiming Mileage Allowance Payments. This new mileage payment is to be implemented at the earliest possible opportunity.

 

 

Accordingly the NEC has agreed that the revised rate of 45p per mile be applied to all mileage claims submitted from 2nd August 2015 (week 32) and that the 45p payments will apply until claimants reach 10,000 miles in the current tax year (2015-2016) following which the 25p per mile will be applied.  

 

For clarification purposes and to avoid any potential confusion we have provided an explanatory example of how the above policy operates in practice.

 

Example  

 

During the current Tax year (6th April 2015 – 5th April 2016) a rep can claim no more than 10,000 miles at the “higher rate” (currently 40p per mile). Once a rep exceeds 10,000 miles at the higher rate in any tax year all subsequent claims will be paid at 25p per mile.

 

So, by way of example, if from 6th April 2015 until 1st August 2015 a CWU Rep has so far submitted claims for, say 3,200 miles then these will be paid at the previously agreed rate of 40p per mile.

 

From 2nd August onwards any additional claims over and above the 3,200 already claimed, but subject to a maximum of 10,000 will claimed at the new, higher 45p per mile rate. So using the example above the next 6,800 miles will be paid at the revised rate of 45p.

 

Once the rep has claimed a total of 10,000 miles (3,200 @ 40p + 6,800 @ 45p) then any subsequent mileage claims up until and including 5th April 2016 must be paid at the 25p per mile rate.

 

Any enquiries regarding this LTB should be addressed to the Senior Deputy General Secretary’s Department on telephone number 020 8971 7237 or email address sdgs@cwu.org.

 

Yours sincerely

 

 

Tony Kearns

Senior Deputy General Secretary

Deputy General Secretary (Postal) & Postal Industrial Executive Elections – 2015 

Please find attached a copy of the Independent Scrutineer’s report for the above elections.

 

Please can you ensure that the results are brought to the attention of the members of your Branch.

 

The detailed branch analysis will follow as soon as it is available.

 

Any enquiries regarding this matter should be directed to the Senior Deputy General Secretary’s department for the attention of Peter Metcalfe.

 

Telephone: 0208 971 7368

Email: pmetcalfe@cwu.org

 

Yours sincerely

 

 

 

Tony Kearns

Senior Deputy General Secretary

Click on link to view full results 

http://www.cwu.org/news/archive/new-dgs-postal-elected.html

ROYAL MAIL SHAREHOLDER AGM – 23rd JULY 2015 

CWU members who are shareholders in Royal Mail will have recently received a letter from Equiniti which is the trustee of the employee share scheme about the AGM taking place in Cardiff on 23rd July.

 

As set out in the letter, as a shareholder you have a right to vote on the resolutions being put to the AGM and you can do this by instructing Equiniti to vote on your behalf or by attending the AGM in person.

 

There are a number of technical resolutions about powers the board can exercise and more information is provided on these at http://www.royalmailgroup.com/sites/default/files/RM_Notice_AGM.PDF.

 

We will not be making recommendations on all of these, but there are two resolutions we believe will be of particular interest to members:

 

– Resolution 2. The board is seeking approval of directors’ remuneration for last year, details of which are in its annual report. In total, the three executive directors in the company earned a combined £3.6m last year. We do not believe the disparity between this level of pay and that of frontline employees is acceptable and would therefore recommend that members vote against this resolution.

 

– Resolution 15. The board is asking for authority to make political donations. While we would be opposed to Royal Mail funding political parties, the online guidance states that it has no intention of doing so and that the authority is necessary to cover broader political expenditure, including things like paid leave for employees fulfilling public duties. On this basis we are not opposed to this resolution.

 

 

 

 

 

 

We will be asking a number of local representatives to attend the AGM to put questions to the board and a report on the meeting will be provided subsequently.

 

As branches are also aware, the union is seeking to create a CWU Trust which would enable members to have a collective voice in the way that the company is run. Discussions on this issue are ongoing with Royal Mail and the government and the establishment of a union led trust is one of the central issues we are now campaigning on as part of the People’s Post campaign.

 

Any queries about the contents of this LTB should be addressed to the DGS (P) Department quoting reference LTB 476/15.

 

Yours sincerely,

 

 

 

 

 

 

Ray Ellis​Dave Ward ​​

A/Deputy General Secretary​General Secretary

 

 
COMMUNICATION WORKERS UNION

URGENT INFORMATION FOR MEMBERS

 Facebook: Dave Ward CWU @DaveWardGS

 

 

 Re : General Conference 2015 Motion 62 : Review of Employment Law Provision

 

The above motion was carried at this year’s Annual Conference (please refer to the conference agenda pad for details). 

 

In order to complete this task I am inviting Branches to submit their views and make appropriate comments for consideration. 

 

As well as the four main points listed within the motion,‎ I believe the time is right to review the following issues which have been the subject of discussion at previous conferences and/ or raised with my Department. 

 

• The criteria for support – current conference policy states claims require a greater chance of success than failure, i.e. greater than 50%.

 

• ‎Should we support claims that commenced prior to the individual becoming a member of the CWU? Current national rule 3.2.4 states “The acceptance of an application for membership by the NEC shall confer upon each member all the rights and privileges of the Union. However, no member shall be entitled to retrospective benefits or services”.

 

• If a claim fails to be supported by CWU HQ having been assessed via the Legal Services Department and the member decides to pursue their claim privately and subsequently is successful, should CWU HQ offer financial‎ assistance toward legal costs? The current position does not provide this facility. 

 

The above list is not exhaustive.

 

Please supply responses to the Legal Services Department no later than Friday 4th September 2015‎.

 

If you have any queries regarding the above, please contact Tony Rupa, Head of Legal Services, Communication Workers Union, 150 The Broadway, Wimbledon, London, SW19 1RX. Telephone 0208 971 7444 or via email trupa@cwu.org

 

Yours sincerely,

 

 

Tony Rupa

Head of Legal Services
COMMUNICATION WORKERS UNION

URGENT INFORMATION FOR MEMBERS

 Facebook: Dave Ward CWU @DaveWardGS

 

 

 

 

Light Commercial Vehicle Driver Behaviour Proof of Concept

Branches will wish to note that over the last two years, an agreed trial has been conducted in the North West that was being overseen by Bill Steel to identify if the fitting of vehicle in-cab technology can assist in significant fuel savings by influencing/changing driver behaviours /driving style. At that time the West Region had secured central funding to fit this hardware into an agreed mix of different size and types of vehicles dependant on the type of operation (collection, delivery, rural etc).

Due to in-cab technology the only vehicles used were Transit TDCI and Vauxhall Combo. There was zero impact on the operation. The results from that trial were significant and far exceeded the 5% success factor that was anticipated. Eleven Delivery Offices were included in the original trial, and Ashwood’s who provided the “Lightfoot Technology” extended the equipment to a further 120 Royal Mail vehicles out of operational hours in order to minimise vehicle downtime.

Subsequently the provision of the technology was put out to competitive tender and a company called Trimble became the successful supplier, therefore a proposed proof of concept now needs to be carried out to understand if similar levels of success can be achieved with the new supplier’s hardware. We have agreed to conduct this in six Delivery Offices across the East, North and West regions under similar conditions to that of the previous Ashwood Lightfoot trial in the North West. The Delivery Offices agreed are Derby, Chesterfield, Leeds, Worksop, Kidderminster and Knutsford.

Branches will note that the timelines indicate that Installation will commence as from Monday the 6th July 2015. This is to allow the installation of the technology in advance of the proof of concept trial commencing. In recognition of this Royal Mail have provided us with written confirmation that whilst hardware installations at the six proposed sites will go ahead as planned, they will not commence with the trial or turn on any of the functionality until the Postal Executive has endorsed the trial which they did on the 7th July 2015.

The trial will run until the 21st August 2015 with a review of the success criteria taking place later the following week.

There is no requirement to associate the driver with the vehicle and data gathered during the trial will be not be used to initiate or support conduct charges or allegations. Additionally there will be no changes to drivers’ duties, earnings or attendance times with the anticipation that driver safety could potentially be increased by a change in driver style.

Any enquiries to Bob Gibson’s Office, quoting reference 300

Email address: hnutley@cwu.org or Mstewart@cwu.org

Yours sincerely

 

Bob Gibson

CWU Assistant Secretary

CHANGES TO ROYAL MAIL OPERATIONS SENIOR MANAGEMENT TEAM 

The Union has been advised of changes to the Senior Management Team in Royal Mail Operations which have been announced today. A document issued by Royal Mail Chief Operation’s officer Sue Whalley detailing the changes in full is attached.

 

In brief, Stuart Simpson has become Director of Group Finance and the Regional Operations Directors and the Logistics Director will now report direct to Sue Whalley.  

 

Steve Cameron will assume the role of Deputy Chief Operations officer in addition to his job as Operations Strategy Director.

 

Processing and collections will move out of the Operation Strategy Directorate and report directly to Sue Whalley. Simon Barker will become the new Processing, Collections and Engineering Director.

 

All of operations design activity is being moved into the Operations Strategy Directorate. Anton Harding will become the lead on Delivery Design, reporting to Steve Cameron. As part of this role he will assume responsibility for the Optimised Mail Preparation (OMP) Trial. Gary Burgess (Delivery Excellence Director) will assume responsibility for Top 100.

 

There is not expected to be any direct impact on any CWU Grades.

 

Any queries about the contents of this LTB should be addressed to the DGS (P) Department quoting reference LTB 468/15.

 

Yours sincerely,
 

Ray Ellis ​​

A/Deputy General Secretary

CWU The Peoples Post Campaign National Briefing and RallyThursday 9th July 2015 Westminster

 

 

The branch sent a delegation seven representatives to the briefing and rally to mark the start of the Peoples Post Campaign, the delegation was Sim Arif, Dave Westbrook, Dave Barsby, Frank Ginty, Ben Fearon, Zaff Hussain and Andy Beeby

 

CWU general secretary Dave Ward opened proceedings with a stirring call for full solidarity and support to all Tube and train workers on strike for the day and stressed that the whole trade union movement shared a “common cause to shift the balance of power back towards working people.”

Dave spelled out the key aims of the People’s Post campaign – defending daily deliveries and protecting all postal workers’ job security, pay, terms and conditions against attacks by the regulator Ofcom, while fighting to keeping a public stake in Royal Mail – and then he explained how this agenda needs to feed into, and help to inspire, a far broader fight.

“This is not just a self-interest campaign, it’s much more,” he said. “The labour movement must come together to tackle the problem of insecure employment models, low pay, the housing crisis and other issues. We’re going to be a part of a democratic movement to change the UK for the better.”

Former MP Katy Clark focused on the need to protect services to every part of the UK, particularly rural and remote communities such as her own.

“It’s the profitable parts of Royal Mail that subsidise areas like the islands and rural communities and you are fighting for the whole community,” she explained and, pointing towards the nearby Houses of Parliament, she said: “We’ve got to make sure politicians over there hear our voice loud and clear.”

London Mayoral hopeful Sadiq Khan reminded the audience that both he and Dave Ward were “Tooting boys,” and he then recalled another of this south London borough’s famous sons, the 1980s television character Wolfie Smith, making the point that “Citizen” Smith’s “Power to the People” theme summed up what this campaign is all about.

“It’s really important that we have this solidarity now and we’ve got to fight for daily deliveries and to stop the race to the bottom,” urged the Tooting MP.

Activist and author Owen Jones won enthusiastic cheers with a rousing speech, which he began with a call for all Labour Party people to “be proud” to be funded and supported by trade unions and insisted that “everyone should go out and organise collectively to improve their pay, terms and conditions.”

Owen attacked the Government’s “cruel” targeting of poor and vulnerable people for benefit cuts and cited, as an example, a disabled former serviceman whose benefits had been stopped by the government because of his volunteer work for the British Legion.

He reminded the meeting of the bailing out of the big banks by the Government a few years and described them as “the most lavish benefits claimants in the country.”

Struggling against this Government was the responsibility of everyone, he pointed out, saying: “All of us have to fill the role of Official Opposition.”

Taking the stage with the cheers for Owen Jones still echoing around the hall, newly elected MP Jess Phillips told the audience that she felt nervous at having to follow him, but she soon won even louder plaudits of her own with a witty and entertaining, but tough-talking and determined speech, in which she pledged to “completely put my back into supporting your campaign.”

The Birmingham Yardley Member said that she was “proud to be supported by the CWU” and recalled the Crown Post Office dispute of 2013 when she had stood shoulder-to-shoulder on picket lines with striking members of our union in their fight for a fair pay rise and in defence of the Crown network.

Jess roundly criticised the Government’s attack on child benefit and sparked laughter when she questioned Chancellor George Osborne’s motives in introducing the two-child cap, asking: “Does he own shares in Durex?”

“Now we’re going to build on this up and down the country” Dave Ward, CWU general secretary

Looking ahead to the forthcoming campaign, Jess said: “The greatest asset is the people we have on our side and we need to find a strategy for how we get rural communities on our side.”

Fire Brigades Union leader Matt Wrack – who said: “Your campaign is the best example of how workers are the best defenders of service to the public” – and Paul Nowack, the TUC assistant general secretary – who slammed the Government’s knock-down sale of Royal Mail as “selling tenners for a fiver” – both brought solidarity greetings from our fellow trade unionists, while CWU president Jane Loftus read out messages of support from a range of other individuals and organisations, all pledging their backing for our People’s Post struggle.

Other speakers from the CWU included senior deputy general secretary Tony Kearns and the union’s deputy general secretary for telecoms Andy Kerr.

“This is a campaign for the whole of our union and the telecoms and financial services constituency is proud to support it,” pledged Andy, who added: “Ofcom have overstepped their remit and they shouldn’t be measuring workers’ efficiency.”

The main issue was one of competition and how the union deals with this, Andy continued, saying that this was more important than the issue of privatisation and he urged postal members to “Learn the lessons from our experiences over many years with the added benefit of hindsight.” 

Tony said that the problems facing CWU members were part of a “declaration of class war” by the newly elected Conservative government.

“The fight is coming and this union needs to be there. And when I look around at the people in this hall, I know that this union is equipped for this fight,” he insisted.

Politically, the CWU needs to “decide for ourselves what our politics is and those politicians who want to stand with us will stand with us.”

After the speeches had finished, the audience left the hall and staged a spontaneous short march to a sun-baked Parliament Green, where they proudly held up their branch and regional banners and union flags and called out: “What do we want? People’s Post” as busy central London traffic passed by around them and visitors to the capital stopped to ask what was going on.

While the Parliamentary protest was under way, Islington North MP Jeremy Corbyn arrived and was cheered by CWU demonstrators as he took the megaphone offered to him by Dave Ward and spoke of his support for our union.

Jeremy condemned the “whole agenda to promote competition” being put forward by the industry regulator Ofcom, and he praised the CWU for “standing up for decency, against austerity and for justice.”

After the Parliament Square rally, protesters marched onto the nearby national headquarters of the Government’s Department for Business, Innovation and Skills (BIS).

Lively chanting demonstrators quickly filled the entrance area of the BIS building and our general secretary once again led the chants of: “What do we want? People’s Post” and then made a short speech, in which he vowed: “We’re going to stop the race to the bottom and we’re going to lead the race to the top for all workers in this country.”

Summing up a momentous day, Dave Ward said: “It’s been a fantastic start to our campaign. From the early-morning banner hanging, to the mid-day rally and the afternoon demonstrations, what’s struck me has been the sheer energy and enthusiasm from everyone who’s come along, from all parts of our own union and from so many other individuals and organisations.

“Now we’re going to build on this up and down the country and get our show on the road nationwide.”

Social media

Yesterday’s proceedings resulted in what was almost certainly the busiest social media day in the history of the CWU, with the union trending no less than three times on Twitter during the course of the day.

A myriad of tweets from those present generated a huge number of responses, including messages of support from MPs, MEPs, celebrities, pop stars, other unions, political commentators, the TUC, branches, members of the public with absolutely no connection with the CWU and, of course, from CWU members across the country.

Check out the People’s Post album on Facebook for more photos from the day.

Andy Beeby

Branch Political Officer

CWU Eastern Number Five Branch

 

 

Election of National Representative Positions – 2015 

• CWU Youth Committee (Vacant Positions)

​

• Midland Region

• Scotland Region

• Wales & the Marches Region

 

Further to LTB 420/15 dated 26th June 2015 at the close of nominations on 10th July 2015 the following had been received.

 

 

Midland Region

 

Alpesh Patel, Birmingham Black Country & Worcester​*Elected

 

Scotland Region

 

No Nominations Received

 

Wales & Marches Region

 

Jake Fear, South Wales​​*Elected

 

 

Any enquiries regarding this LTB should be addressed to the Senior Deputy General Secretary’s Department on telephone number 020 8971 7237 or email address sdgs@cwu.org.

 

Yours sincerely

 

 

Tony Kearns

Senior Deputy General Secretary

 

 

RE: New Conduct Agreement Training – Update 
We have met with Royal Mail and discussed the concerns we received from branches around the new conduct agreement training – mainly branches want to have a CWU and Royal Mail trainer on the courses.

 
As reported in LTB 396/15 our preference would be joint delivery of training, however we do not have enough CWU representatives trained to be trainers.

 
In order to alleviate this situation, during the discussions we asked Royal Mail to urgently free up their “train the trainer” manager(s) so we could get more CWU representatives trained. Royal Mail agreed and I wrote out to senior field officials requesting names of representatives to be forwarded to the department who want to go on a ‘train the trainer’ course, to be trained to deliver the training, so we can actually deliver more of the training jointly with Royal Mail.

 
Whilst we initially received a good response, once we notified the date of the training session, many of the representatives, for a variety of reasons, gave their apologies as they could not make the train the trainer session. Others simply failed to turn up on the day.  

 
Despite this, a train the trainer session took place on Wednesday 8th July, at which 11 CWU representatives were trained and they are able to do joint training from week commencing 13th July 2015.

 
However, despite the efforts of the department and the co-operation of Royal Mail, explained above, we are still short of the number of CWU trainers to be able to match the number of courses set up to meet the agreement launch date in early August.

 
We are asking branches not to ‘boycott’ training sessions where there is just one trainer, whether this be a Royal Mail or CWU trainer. We are still committed to the launch date of 3rd August 2015 and hope to give all representatives the training required before this date. This will obviously depend on branch co-operation.

 
CWU representatives and their respective managers should still be attending the training together, although as there are more managers, the managerial numbers will be higher. We are working on a new roll out plan with Royal Mail and this will be forwarded to branches when completed.

 
 
 
 
Parcelforce Training

 
Training sessions have been arranged for Parcelforce specific training. We did originally have some difficulty with the Parcelforce manager / representative training as the managers were booking themselves to do the training believing the representatives had access to the booking data, however our representatives did not. This has now been corrected and Managers and Representatives in Parcelforce should be attending the training together.

 
Any enquiries about this LTB should be addressed to PTCS department, quoting reference PTC/dj/CM/414. Email address: djeffery@cwu.org  

 
Yours sincerely

 
 

Carl Maden

A/Assistant Secretary