CAPITA DATA BREACH

CAPITA DATA BREACH

We are aware that Atlas has informed a number of Capita employees that a personal data breach involving Capita’s third party vendor processor Capita Pension Solutions Limited has occurred. This has affected the security of some of our Capita member’s personal data.  Atlas process employees’ data to administer the master trust on the Trustee’s behalf.

This follows two reported data breaches earlier in the year.

We are further aware that a communication regarding the breach has been sent to employees from Scott Hill, Chief People Officer, Capita.

The CWU is disappointed that even though we have been in correspondence with Capita regarding the data breach in March 2023 and have from that point been in dialogue seeking clarification as to any employee data breach, they have failed to notify us of the detail.

We are currently in the process of seeking an urgent meeting with Capita to discuss the breach and consequent impact upon our members and will keep members updated accordingly.

This is naturally causing considerable concern and worry for our members, who are keen to understand what has been compromised and what steps to now take.   

The CWU Legal Services in partnership with Keller Postman UK Solicitors are assisting members claiming compensation following a data breach or cyber-crime.

A PDF is attached below, with a link at the bottom, for those impacted to click, and be directed to Keller Postman UK website.  The PDF has an email address and contact number for the Keller Postman team to answer any pressing questions that may not be answered in the PDF.

The PDF also contains information relevant to the Capita breaches and advice how to deal with them if you are impacted.

If members receive notification that they are affected by a Capita data breach, they can register to receive updates on the investigation into the breach and submit a no-win, no-fee data breach compensation claim.

Members are also advised to contact their local branch with any enquiries.

Further information will be shared once we have met with Capita.

Yours sincerely

Tracey Fussey
National Officer
CWU Telecoms & Financial Services

Andy Furey
A/Deputy General Secretary (Postal)   

Att: Capita Fact Sheet KP CWU – FINAL

LTB No 176.2023 – CAPITA DATA BREACH

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LORD FALCONER INDEPENDENT REVIEW (APPENDIX 7) AND EMPLOYMENT TRIBUNAL ‘STAYS’

LORD FALCONER INDEPENDENT REVIEW (APPENDIX 7) AND EMPLOYMENT TRIBUNAL ‘STAYS’

Branches and representatives will be aware the nationally agreed Terms of Reference for the Independent Review by Lord Falconer (Business Recovery, Transformation & Growth Agreement – Appendix 7), is clear that employees still retain the right to go to an Employment Tribunal (ET) even though a consent form has been signed for inclusion in the review. Currently, c.200 members and Representatives have submitted consent forms for the review, and a number of these cases also have live ET claims.

RMG initially agreed as a result of the review that where a consent form had been submitted and an ET was pending, this would be “stayed” with the Independent Review being treated as the priority.  As a result, RMG’s solicitors, Weightmans, started notifying tribunals that these cases should be “stayed” (postponed), until the Independent Review was concluded.  Clearly there was a logic to this position which we supported.  However, within a short space of time, Weightmans started to reverse this position and sent further e-mails to inform members and Representatives that the “stays” on such cases had now been withdrawn.  Their argument for adopting this position was the delay in the union instigating the ballot.

We wrote to Zareena Brown, Chief People Officer, on 20th June 2023 to oppose the withdrawal of the “stayed” position and received a response on 27th July from Matt Newman, Chief Legal Officer, stating:

“I agree with you. In cases where the Independent Review may impact a tribunal case, and the hearing is currently listed within the next 4 months (which should be more than enough time for the Independent Review to conclude) a stay will be appropriate”.

On 28th June we replied, agreeing that those ET cases listed before 31st October 2023 where the claimant had submitted a consent form for inclusion in the Independent Review should be stayed.  Obviously this position does not apply to any cases where a member has chosen not to enter the Review.

A meeting with Lord Falconer and his team, as well as RMG will be held on Friday 14th July 2023, to discuss how the review will be taken forward.  Thereafter, an update will be provided to the Postal Executive and appropriate communications will follow.

We hope this information will help Branches and Representatives to answer any enquiries received in relation to this matter. If further advice is required please e-mail independent-review@cwu.org;

Yours sincerely,                                                                          Yours sincerely,

Andy Furey                                                                                  Dave Ward
A/Deputy General Secretary (Postal)                                 General Secretary 

23LTB175 – Falconer Review and ET Stays

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ELECTION OF: ROYAL MAIL DIVISIONAL REPRESENTATIVES 2023 – VACANT POSITIONS NORTH EAST DIVISION, SOUTH WEST/SOUTH WALES DIVISION

ELECTION OF:  ROYAL MAIL DIVISIONAL REPRESENTATIVES 2023 – VACANT POSITIONS  

  • NORTH EAST DIVISION
  • SOUTH WEST/SOUTH WALES DIVISION

Further to LTB 120/23 dated 15th May 2023, please find detailed below the ballot results for the above elections.

ROYAL MAIL DIVISIONAL REPRESENTATIVES   

NORTH EAST  (Two to be Elected) Brett GirouxNewcastle Amal1001*ELECTEDBernie McBrideDoncaster & District785Steve SheldonSouth Yorkshire & District642Steve WarrenSouth Yorkshire & District998*ELECTED

 SOUTH WEST/SOUTH WALES  (One to be Elected) Neil ArcherSouth East Wales Amal998Ralph FerrettPlymouth & East Cornwall1064*ELECTEDIan TrehearneGloucestershire Amal453

Any enquiries regarding this Letter to Branches should be addressed to the Senior Deputy General Secretary’s Department on telephone number 020 8971 7237, or email address sdgs@cwu.org.

Yours sincerely,

Tony Kearns
Senior Deputy General Secretary

23LTB174

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RM/CWU National Dog Awareness Week, 3 – 9 July 2023 – Ordering Campaign Resources – ‘Door to Door’ Postcards, ‘Dog Behind The Letterbox’ Warning Cards and ‘Posting Pegs’

RM/CWU National Dog Awareness Week, 3 – 9 July 2023 – Ordering Campaign Resources – ‘Door to Door’ Postcards, ‘Dog Behind The Letterbox’ Warning Cards and ‘Posting Pegs’:

Further to LTB 169/23 issued on 30 June, find attached ordering process for:

  • Royal Mail/Parcelforce/CWU – ‘Dog Awareness Postcards’ – for customer ‘door to door’ drop, awareness raising campaigns.
  • Royal Mail ‘Dog Behind The Letterbox’ Cards – for delivery prep sorting frame, dog hazard address slots and delivery bundles.
  • Posting Pegs – to avoid fingers through the letterbox dog bite risks.

Images of all three items are attached. Details as follows:

  • ‘Do You Have A Dog’ – ‘Door to Door’ Post Cards

Dalmatian image postcard which is designed to be posted to all households in an area as part of Dog Awareness Week to ask customers to ensure their dogs are kept secure and under control when the postman/woman calls. CWU ASRs and Reps should organise this locally with COMs, OPLs and RODs. The budget for printing these cards lies with the Regional Operations Manager. They are not a standard stores item.

  • ‘Dog Behind The Letter Box’ Warning Cards 

This is the red coloured Alsatian image Warning Card/Leaflet which is used to identify to the postman/woman where a known dog resides. The card/leaflet is placed in the frame when prepping and can then be put with bundles as a reminder when going out on the round. Also useful to use in raising awareness of the dog bite through the letterbox hazard and reminding postmen and women – DON’T PUT YOUR FINGERS THROUGH THE LETTERBOX. Remembering that 450 postmen and women are bitten through the letterbox every year. 1000 postmen and women have had a finger or part of a finger bitten off through the letterbox in the last 5 years.

  • ‘Posting Pegs’

Plastic red coloured peg for posting flat letter and postcard mail through letter boxes in order to help avoid dog bites through the letter box. The posting peg isn’t suitable for every type of mail item members deliver but works well for the items that can be delivered using this safety tool. If members can’t safely deliver mail to addresses with dogs, through the letterbox using a posting peg then they should report the matter to their manager BUT DON’T PUT YOUR FINGERS THROUGH THE LETTERBOX – is the message to members.

See attached ordering process. Would all ASRs ensure stocks of the above are ordered and local campaigns organised, concentrating attention particularly on high risk dog attack areas.

New ‘Responsible Dog Ownership – How To Keep You, Your Dog and Visitors Safe’ – Dog Control Awareness Guide/Leaflet 

CWU, Royal Mail, Parcelforce and the National Police Chief’s Council are launching our new joint ‘Responsible Dog Ownership – How To Keep You, Your Dog and Visitors Safe’ – Dog Control Awareness Guide/Leaflet during Dog Awareness Week. An electronic copy is attached which can be downloaded and printed off for local campaigning and ‘door to door’ drop initiatives in high impact dog attack problem areas. The Health, Safety and Environment Department are very pleased with this ‘Guide Leaflet’ having achieved endorsement from the National Police Chief’s Council (NPCC). This now needs to be as widely circulated as possible. ASRs and Reps can drop these ‘Guide Leaflets’ into local schools, local authorities, community centres, clubs and associations, dog training schools, animal and dog charities etc. Reps can send the Guide Leaflet to local press, radio, community publications, newsletters, social media and websites etc. It’s aimed at dog owners and our customers, the UK public. The leaflets can be utilised in door to door drops, targeting high impact areas also. Get the support of the local authority and local Police. You can drop copies into local Police stations and council offices. send them to your local MP and local councillors to raise awareness also. If Area Safety Reps, Branches or Regions need printed copies they should either organise printing in bulk locally or alternatively contact the Health, Safety and Environment Department at CWU/HQ to order a supply.

Dog Awareness Week SHE WTLLs/Huddles

See attached SHE WTLL and Huddle which will be briefed to the workforce during Dog Awareness Week. These are:

  • SHE Huddle FY23 037 Dog Awareness for members in Non-Operational Delivery Roles
  • SHE WTLL FY23 005 – Dog Awareness Week – to all Deliveries and Collections

Social Media Slides

During Dog Awareness Week campaign social media slides will be shown across the UK in every unit on plasma screens.  See attached copies of slides.

IMPORTANT: Dog Attacks are a criminal offence in public places and on private property. The CWU fought for and won the battle to make this the law in the UK through our ‘Bite-Back’ campaign. Please give full support to Dog Awareness Week. Please ensure that all dog attacks are reported to the manager, to the Police (obtaining a crime number) and to the Royal Mail Security Helpdesk – This is the only way to stop future dog attacks happening.

The key message to members needs to be loudly reinforced, reminding them that they must stay alert and vigilant at all times, be aware of dangerous dog hazards, take no risks and avoid any contact and interaction with dogs. Plus – ‘Don’t put your fingers through the letterbox!’. 

Yours sincerely

Dave Joyce
National Health, Safety & Environment Officer

LTB 173/23 – RM CWU National Dog Awareness Week 3 – 9 July 2023 – Ordering Campaign Resources

023790_ROYAL MAIL_DOG POST CARD Proof 1

DBLBOX-10k English (3)

Process For Ordering Dog Posting Cards and Pegs 2023

Dog safety flyer rm pf cwu npcc

SHE Huddle FY23 037 Dog Awareness Non-Ops Colleagues

SHE WTLL FY23 005 – Dog Awareness Week

RMG SOCIAL MEDIA SLIDES

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Royal Mail Group: National Briefing – Tuesday 25th July 2023

Royal Mail Group: National Briefing – Tuesday 25th July 2023

A National Briefing will be held on Tuesday 25th July 2023 in relation to the Business Recovery, Transformation & Growth Agreement and next steps.

The Briefing will commence at 11:00 and conclude no later than 15:00 at:

The Queens Hotel
New Station Street
City Square
Leeds
LS1 1PJ

Tea and coffee will be available from 10.30.

All Branches are requested to make this a priority engagement and attendance arrangements should be in accordance with normal protocols for National Briefings whilst ensuring the importance of our proportionality requirements.

Any enquiries in relation to this LTB should be addressed to the DGS(P) Department – fkelk@cwu.org or acorbett@cwu.org

Yours sincerely,                                                                      Yours sincerely,

Andy Furey                                                                               Dave Ward
A/Deputy General Secretary (Postal)                              General Secretary  

LTB 172-23 – Royal Mail Group National Briefing – Tuesday 25th July 2023

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RM/CWU National Dog Awareness Week, 3 – 9 July 2023 – RMG Dog Attack Statistics by Postcode and by Delivery Office The top 10 postcode areas for dog attacks 2022/23 Summary

RM/CWU National Dog Awareness Week, 3 – 9 July 2023 – RMG Dog Attack Statistics by Postcode and by Delivery Office:

The top 10 postcode areas for dog attacks 2022/23 Summary:

The TN (Tunbridge Wells) postcode area had the most incidents of reported dog attacks during the year, with 65 postmen/postwomen suffering dog attacks.  The TN postcode area has featured in the Top Ten List for dog attacks for nine consecutive years and has again made the Top Ten list this year.  518 recorded dog attacks since 2013/14.

The BT (Belfast- Northern Ireland) postcode area placed second this year with 56 attacks. The BT postcode area is an area that has also appeared in every Top Ten List since Royal Mail began releasing Dog Awareness Week figures on yearly attacks in 2013/14. It has topped the list for attacks four times. 623 recorded dog attacks since 2013/14.

The S (Sheffield) postcode area placed third for incidents of reported dog attacks during the year, with 50 postmen/postwomen suffering dog attacks. This is just one incident less than last year – (51 for 2021/22). The S postcode area has also appeared in every one of the Top Ten Lists for dog attacks on postal workers since the inaugural Dog Awareness Week in 2013. There have been 607 recorded dog attacks since 2013/14.

The PO (Portsmouth) postcode area placed fourth this year with 49 dog attacks. This is the sixth consecutive year the PO postcode has featured in the Top Ten List. 455 recorded dog attacks since 2013/14.

The BS (Bristol), postcode area placed fifth, this year with 42 postmen/postwomen suffering dog attacks, having dropped out of the list in 2022. This is the third time the BS postcode has featured in the Top Ten List.

The SA (Swansea), postcode area placed sixth this year with 41 postmen/postwomen suffering dog attacks and appears in the list for the second time (2022 being the first).

The EX (Exeter), postcode area placed seventh this year with 38 postmen/postwomen suffering dog attacks and appears in the list for the third time (the previous two being 2019 and 2022).

The NG (Nottingham) postcode area placed eighth this year with 37 postmen/postwomen suffering dog attacks (the same level as the previous year). This is the third consecutive year that the NG postcode area has appeared in the Top Ten List and the eighth time since 2013.

In joint ninth place are the BN (Brighton) and OX (Oxford) postcode areas both with 34 postmen/postwomen suffering dog attacks.

For the BN postcode, dog attacks on postmen and postwomen were slightly down on the 37 reported in 2022.  This is the seventh consecutive year that the BN postcode has appeared on Top Ten List.

For the Oxford postcode, dog attacks on postmen and postwomen were slightly down on the 35 reported in 2022.  Oxford features in the Top Ten List for the second consecutive year.

Highest Number of attacks by postcode area:POSTCODE

AREA2022/2023

No. of attacks TN65  BT56  S50  PO49  BS42  SA41  EX38  NG37  BN34  OX34  

See attached a full Excel spreadsheet list of all delivery offices and all postcode areas with recorded dog attacks by unit and by postcode area.

IMPORTANT: The CWU HQ Health Safety & Environment Department estimates that around a thousand dog attacks go unreported each year, mostly minor attacks. Dog attacks are a criminal offence in public places and on private property. The CWU fought for and won the battle to make this the law in the UK through our ‘Bite-Back’ Campaign. Please give full support to Dog Awareness Week. Please ensure that all dog attacks are reported to the manager, and to the Police (obtaining a crime number) and to the Royal Mail Security Helpdesk – This is the only way to help stop future dog attacks happening.

Yours sincerely

Dave Joyce
National Health, Safety & Environment Officer

23LTB171 RM CWU National Dog Awareness Week 3 – 9 July 2023 – RMG Dog Attack Statistics by Postcode and by Delivery Office

Dog Attack Statistics 22-23

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HSE Notification of Contravention Letter – Royal Mail North West ‘Parcels Super’ Hub, Warrington

HSE Notification of Contravention Letter – Royal Mail North West ‘Parcels Super’ Hub, Warrington:

For the information of CWU Safety Representatives, Branches and Regions, see attached copy of a HSE ‘Notification of Contravention’ letter served on Royal Mail Group HQ, following a HSE ‘Enforcement Officer’s’ visit and inspection of the new Warrington, North West ‘Parcels Super Hub’ which was carried out by Mr. Simon Bland HSE Inspector.

The HSE ‘Notice of Contravention’ letter is addressed to Mark Amsden the Royal Mail Group General Counsel and Company Secretary, Chief Risk and Governance Officer.

The HSE ‘Notice of Contravention’ letter is a ‘damning’ report, and judgment on the poor safety culture and risk management failures at the fully-automated high-tech, ‘state-of-the-art, 32,000 sq. m ‘Flag Ship’ site which has only been open a year and is of such strategic importance to the business which aims to eventually process more than 600,000 parcels per day at the site.

The report includes much criticism of key safety and risk control failures and shows clearly that a number of managers in control are guilty of failures in safety, leadership and control.  The HSE Inspector made some fairly damning remarks about Royal Mail’s failure to deal with the risks and problems and Royal Mail narrowly avoided being served with a ‘Prohibition Notice’ which would have shut down operations on site.

Summary of HSE Findings:

General Finding:

  • Significant contraventions of health and safety laws.
  • Failure to manage health and safety and effectively comply with the law.
  • Royal Mail were reminded of their duty to ensure the health and safety of employees and others.
  • No management/monitoring of health and safety and no formal health and safety audits had been undertaken by the site management team or members of the corporate RMG SHE team despite the site being operational since June 2022.
  • Breach of the management of Health and Safety at Work Regulations 1999.
  • No timescales for ‘Action List’ matters to be completed as identified by the Health & Safety Committee.
  • No suitable arrangements to monitor compliance with health and safety legislation.
  • Operational Shift Managers/Supervisors, involved in day to day management of health and safety were found to be (a) not competent (b) do not have the full support from key decision makers and (c) are not afforded the appropriate amount of time to carry out their health and safety functions effectively. An audit should be undertaken at the earliest opportunity in order to assist those on site in the effective management of health and safety.
  • A review of managing health and safety arrangements should be carried out.

Workplace Transport – Pedestrians & Vehicles:

  • Breach of Regulation 17 of The Workplace (Health, Safety and Welfare) Regulations 1992, requiring that every workplace should be organised so that pedestrians and vehicles can circulate in a safe manner.
  • Workplace Transport (Pedestrian/Vehicle Segregation). There was no effective segregation of vehicles and pedestrians with pedestrians walking in areas designated for vehicles only.
  • There were unsecured or inadequately secured temporary barriers used to prevent pedestrians entering vehicle only areas.
  • Pedestrians were removing the unsecured temporary barriers and taking short-cuts.
  • Pedestrians were not using designated pedestrian crossing points to access work areas and instead were taking short-cuts.
  • Blocked access routes to designated pedestrian crossing points.
  • Pedestrians were not wearing hi-visibility clothing appropriately.

Work at Height 

  • Breach of Regulations 4 and 7 of The Work at Height Regulations 2005.
  • 4 – Failure to ensure that all work at height is properly planned, appropriately supervised and carried out in a manner which is safe.
  • 7 Failure by Royal Mail to select the most suitable work equipment for the task to be carried out regardless of the duration of the task.
  • Stadium steps provided for use by engineers and contractors to undertake work at height on and around the conveyor system were in use without stabilising legs/bars being deployed prior to use and employees were unable to access the conveyor system whilst standing on the platform of the steps to undertake repairs or removal of blockages/jams. As a result, the equipment was being misused.
  • All work at height involving use of the steps was immediately withdrawn to avoid the HSE issuing of a ‘Prohibition Notice’ and shutting down the operation.

Safe Systems of Work 

The points below were noted in relation to the failure to follow safe systems of work (SSoW):

Lock Off Tag Off (LOTO) 

‘Lock off, tag off’ (LOTO) is a safety procedure used to ensure that dangerous equipment cannot be accessed whilst in operation and that it is properly shut off and not able to be started up again prior to the completion of maintenance or repair work. The HSE Inspector found padlocks/keys used by operators of the York Tipper Robot Cell as part of the SSoW for the safe removal of parcels from the cell had been left unattended and the Operations LOTO Control Box for padlocks had been left open whilst the area was unattended allowing unauthorised access. Operators confirmed the removal of parcels from the York Tipper Robot Cells had previously been undertaken by members of the Engineering Team only. However, due to the frequency of the activity they were unable to attend every event. As a result, operators were designated ‘technicians’ and provided with training in LOTO as part of the SSoW. Royal Mail confirmed both operators and supervisors would receive refresher training in the LOTO procedure and the importance of padlock/key control. In addition to this, the HSE said Royal Mail should review the current SSoW to determine whether the LOTO procedure can be simplified to prevent a recurrence of this matter.

Pre-Use Checks of Safety Devices 

York Tipper Robot Cells have a number of safety related devices to ensure operators are unable to access dangerous parts of machinery. Operators confirmed they do not carry out or record checks of safety related devices such as interlocks and emergency stops prior to operating these machines. Royal Mail confirmed that the current SSoW for the operation of the York Tipper Robot Cells would be amended to include operator pre-use checks of safety related devices. These would be recorded by the operator and monitored by supervisors to ensure checks are recorded properly.

Preventing Unauthorised Access 

Members of the Engineering Team had been undertaking work on the mezzanine floors. One of the engineers confirmed that as part of the SSoW for carrying out work on the mezzanine floor, unauthorised persons are prevented from entering the area by securing chains (which incorporate signage) across various access points to the area. Chains had not been positioned across the stairwells to the mezzanine.

Royal Mail arranged for the chains to be positioned across the access routes and confirmed they would liaise with the Engineering Team to ensure engineers/contractors are reminded of the importance of preventing unauthorised access to areas where they are working. He also confirmed the mechanism for securing chains across access routes would be reviewed.

Shunting Operations 

As part of the SSOW in relation to the safe operation of shunting vehicles in the yard, only one driver is permitted to be in the cab of the shunting vehicle. The only exception to this is when the shunter driver is being trained. Prior to entering the site various vehicle movements in the yard were observed during which the HSE Inspector witnessed two drivers in the cab of a shunter vehicle. This matter was raised as part of the concern. One of the shunter drivers confirmed a colleague had accompanied him in the cab to expedite him accessing another location in the yard. He also confirmed he was aware of the requirement not to carry passengers unless part of a training activity and that other drivers had previously carried passengers to expedite their access to other locations on the yard.

Royal Mail were reminded that under Section 2 of the Health and Safety at Work Act every employer has a duty to ensure, so far as is reasonably practicable, the health, safety and welfare of its employees. This includes the provision and maintenance of plant and systems of work that are, so far as is reasonably practicable, safe and without risks to health. Royal Mail also have a duty under Section 3 of the Act to conduct their undertakings in such a way as to ensure, so far as is reasonably practicable, that persons not in their employment (i.e. contractors and visitors) who may be affected, are not thereby exposed to risks to their health or safety.

Under Regulation 5(1) of the Management of Health and Safety at Work Regulations 1999, Royal Mail are required to make and give effect to such arrangements as are appropriate for the effective control and monitoring of preventive and protective measures. This includes those measures necessary for the safe operation of machinery.

As part of managing health and safety effectively, Royal Mail should have suitable arrangements to ensure employees and contractors undertake work in accordance with the safe systems of work which have been devised and implemented.

Royal Mail to confirm what action has been taken and how they propose preventing a recurrence of these matters.

Personal Protective Equipment (Yard Marshalls) 

Royal Mail confirmed that Yard Marshalls are currently provided with Class 3 high visibility jackets and trousers but the wearing of the trousers is optional. Given the nature of their role and the environment in which they operate, their personal protective equipment should afford them maximum conspicuity. The HSE Inspector recommended a review of the relevant risk assessment and consideration to whether the wearing of hi-visibility trousers should be a mandatory requirement for Yard Marshalls.

FEE FOR INTERVENTION – Under the Health and Safety Fees Regulations 2021, Regulations 23 and 24 

The HSE will recover from Royal Mail the costs incurred for the work it does in relation to contraventions of health and safety law which are material breaches. A material breach is something an Inspector considers is serious and is confirmed in writing. The fee is based on the amount of time that the HSE Inspector has had to spend identifying the health and safety law breaches plus investigating and taking enforcement action. This includes the cost for the whole inspection visit, along with other associated work.

Royal Mail will have 30 days to pay.

Discussions have been taking place with the Royal Mail Group Director of Health and Safety at which the CWU Health, Safety and Environment Department has made its views known regarding the extremely poor state of affairs and poor safety management and controls on site at the NW Hub. We will monitor the Royal Mail Safety Team and Operational Team’s remedial action progress and a Hub site visit is to be arranged.

Attachment:

  • HSE Notice of Contravention

Yours sincerely

Dave Joyce
National Health, Safety & Environment Officer

23LTB170 HSE Notification of Contravention Letter – Royal Mail North West ‘Parcels Super’ Hub Warrington

Royal Mail Group Limited

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RM/CWU National Dog Awareness Week 3 – 9 July 2023

RM/CWU National Dog Awareness Week 3 – 9 July 2023:

Introduction: 

Further to LTB No. 154/2023 dated 16 June 2023, 149/23 dated 12 June 2023 and two letters to all ASRs dated 29 June 2023, this is to remind all CWU Regions, Branches and Reps that the annual Royal Mail Group/CWU National Dog Awareness Week, our eleventh annual campaign, takes place next week, Monday 3 July to Sunday 9 July.

A further LTB will follow on Monday 3 Julywhen Royal Mail Group issue an embargoed press release and publish the 2022/23 dog attack statistics, postcode by postcode area, breaking down the number of attacks in each area to indicate the worst, highest risk areas of the country.

As the CWU Health, Safety and Environment Department presses on with our re-launched ‘Bite-Back’ Campaign for better dog control laws, better police enforcement and tougher court penalties, meetings have recently been held with the UK Government’s DEFRA Ministry Officials, with the Scottish Government’s Head of Safer Communities and Justice Directorate and with Welsh Government Ministers, Assembly Members, Welsh MPs teams and Cardiff Councillors.

CWU Statement on Dog Awareness Week 2023 Launch – Key Objective and Messages To Dog Owners and CWU Postal Worker Members:

Launching the 2023 Royal Mail/Communication Workers Union National Dog Awareness Week 3 – 9 July), the CWU is calling upon UK dog owners to be more responsible and keep their animals under control when postal workers make deliveries.

The CWU is additionally calling on the Government to “toughen up the Dangerous Dogs Laws and the Police to toughen up enforcement to deal with irresponsible owners and to stop disposing of cases via Community Resolution Orders (CROs). Finally, we call on the Courts to hand down penalties that fit the crime when dog owners fail to control dogs that inflict atrocious injuries on postal workers who are mauled and savaged in too many cases. 

Dog attacks remain a major safety hazard and concern for postmen and women across the UK and the scale of the problem shouldn’t be underestimated – Over 30,000 postmen and women have been attacked by dogs in the last decade! Over 80% at the front door. 36 postal workers are attacked by dogs every week, 6 every day, 2000 to 3000 every year and 1000 postmen and women have had a finger bitten off or severely injured whilst delivering the mail through the letterbox in the last 5 years. Over the last 12 months the number of recorded dog attacks rose by 15%.  

We are again calling on customers who are dog owners to work with us and help stop this by putting their animals in a safe place before opening the door to the postman or postwoman and to fit a letterbox cage or outside mail box if their dog attacks the mail when it arrives through the front door.   

We remain very concerned about the continuing UK dog attack epidemic and national crisis we face. The number of people admitted to hospital for dog bites has tripled in the last 20 years and apart from the personal costs, pain, suffering, disablement and loss of life, it costs the NHS around £75 million a year. NHS data shows that more than 10,000 people a year need in-patient hospital treatment after a dog attack, many more attend A&E. Many of those victims are postal workers.

There have been over 60 recorded dog attack deaths in the UK since 2000 and 20 have already been mauled to death by dogs in the last three years. This is a big concern for postal workers who are in the front line – delivering to the nation’s 31,000,000 addresses every day. 

The unacceptably high prevalence, scale and volume of dog attacks plus the impact on victims, which can be life changing, is nothing less than a ‘national crisis.’

We have called on the UK Government and the devolved administrations of Scotland, Wales and Northern Ireland to discuss what more can be done to toughen up the Dog Control Laws and improve Police enforcement and court penalties – such is our concern in the CWU. 

The key objectives of Dog Awareness Week are primarily to remind the public to be aware of their legal and moral responsibilities to control their dogs and prevent dog attacks on postal workers who are providing them with a great public service. 

The public need to be aware that if their dog attacks a postal worker, they will be prosecuted either by the Police, Local Authority or by Royal Mail via a private prosecution under the agreement between Royal Mail and the CWU.  

Second Message To Our Postmen And Women Members Is: 

  • Be vigilant, keep safe, take no risks and protect yourself at all times. 
  • Don’t enter properties where dogs are running lose.
  • Don’t put fingers through the letterbox.
  • Don’t assume a dog won’t bite as any dog can be aggressive. 
  • Don’t accept an owner’s word that their dog will not bite either.
  • Report all dog attack incidents and near misses.

Dog Attacks – Shocking Statistics:

Dog attacks remain a major safety hazard and concern for postmen and postwomen across the UK and the scale of the problem shouldn’t be underestimated – read the statics that speak for themselves:

  • 33,000 postmen and postwomen attacked by dogs in the last decade!
  • 6 dog attacks on postal workers across the UK every day.
  • 37 dog attacks on postal workers every week.
  • 1,900 reported dog attacks on postal workers in 2021/22.
  • 450 dog bites through the letterbox every year.
  • 1,000 postmen and women have had a finger or part finger bitten off through the letterbox in the last 5 years.
  • 80% of dog attacks on postal workers took place at the front door or on the garden path, driveway or yard.
  • The UK dog population has surged by 3 million in the last 4 years according to the RSPCA.
  • 10,000 people need hospital treatment following a dog attack according to the NHS.
  • Alder Hay Hospital in Liverpool reported that the number of children admitted for dog attack injuries had surged by over 70%.
  • £75 million a year is the cost of NHS hospital treatment for dog attack injuries.
  • There have been 66 recorded dog attack deaths in the UK from 1981 to June 2023 with the average number of fatal attacks having risen from 1 ayear 1999-2008 up to 10 a year 2009-2023.

The CWU is very concerned about the continuing dog attack epidemic. The number of people admitted to hospital for dog bites has tripled in the last 20 years and apart from the personal costs, pain, suffering and disablement caused by dog attacks, it costs the NHS and UK taxpayers over £75 million a year, treating more than 10,000 patients, including innocent postal worker victims.

19 people have been killed in dog attacks in the last 3 years so it’s a big concern for our postal worker members who go to the nation’s 31 million addresses every day.

Message To Government:

The unacceptably high prevalence, scale and volume of dog attacks plus the impact on victims, which can be life changing, is nothing less than a ‘national crisis’.  This is the message we are conveying to the Government and Devolved Administrations

The CWU has called upon UK dog owners to be more responsible and keep their animals under control and we have called on the Government to further toughen up the dangerous dogs laws and enforcement.

Representations are again being made to Government Ministers, the DEFRA Secretary of State George Eustice’s team in Westminster where three meetings have taken place in which we have called for more Government and Police action and a toughening up of the dog control laws and enforcement – such is the concern of the CWU.

The Scottish Government established a Government-led Dangerous Dogs Legislation Review Group which commenced work last year, meeting monthly. The Scottish Government appointed the CWU National Health, Safety & Environment Officer to the Group which is discussing in fine details all aspects of dog control law and enforcement with the aim of progressing the production of a report and recommendations to the Scottish First Minister and Scottish Government and a meeting is scheduled with the Scottish Government Minister Siobhian Brown MSP (Minister for Victims and Community Safety) during the parliament recess.

Finally, a meeting has also taken place with Welsh Government Ministers and Assembly Members to re-open discussions on Dog Control.

The Key Objectives Of Dog Awareness Week:

The Key Objectives of Dog Awareness Week are firstly and primarily to remind the public to be aware of their legal and moral responsibilities to control their dogs and prevent dog attacks on postal workers who are providing them with a great public service and have been heroes, working through the pandemic as essential workers, delivering the mountain of goods to the public, ordered on-line during the high street lockdowns and a million test kits a day – also a reminder to all our postmen and women members to be vigilant, keep safe and take no risks – and don’t put your fingers through the letterbox!

The public need to be aware that if their dog attacks a postal worker, they will be prosecuted either by the Police, Local Authority or by Royal Mail via a private prosecution under the agreement between Royal Mail and the CWU.

A second message is to our to Postmen and Women CWU members and is:

  • Be vigilant, keep safe, take no risks and protect yourself at all times.
  • Don’t enter properties where dogs are running lose.
  • Don’t put fingers through the letterbox.
  • Don’t assume a dog won’t bite as any dog can be aggressive.
  • Don’t accept an owner’s word that their dog will not bite either.
  • Report all dog attack incidents and near misses.

New ‘Responsible Dog Ownership – How To Keep You, Your Dog and Visitors Safe’ – Dog Control Awareness Guide/Leaflet – Launched

The CWU, Royal Mail, Parcelforce and the National Police Chief’s Council will also be proudly launching our new joint ‘Responsible Dog Ownership – How To Keep You, Your Dog and Visitors Safe’ – Dog Control Awareness Guide/Leaflet during Dog Awareness Week.

An electronic copy is attached which can be downloaded and printed off for local campaigning and ‘door to door’ drop initiatives in high impact dog attack problem areas.

The Health, Safety and Environment Department are very pleased with this ‘Guide Leaflet’ having achieved endorsement from the National Police Chief’s Council (NPCC). This now needs to be as widely circulated as possible.

ASRs and Reps can drop these ‘Guide Leaflets’ into local schools, local authorities, community centres, clubs and associations, dog training schools, animal and dog charities etc.

Send the Guide Leaflet to local press, radio, community publications, newsletters, social media and websites etc. It’s aimed at dog owners and our customers, the UK public. The leaflets can be utilised in door to door drops, targeting high impact areas also.

Get the support of the local authority and local Police. You can drop copies into local Police stations and council offices. send them to your local MP and local councillors to raise awareness also.

If you need copies printed either organise it locally or contact the Health, Safety and Environment Department for a supply.

Message to all ASRs:

Your assistance in supporting, publicising, raising awareness and onward communicating the important campaign messages both externally with the public, customers and organisations plus importantly raising awareness amongst members is important and is very much appreciated. Please be proactive during Dog Awareness Week – this is a crucially important issue for us. We’ve seen a worrying increase in serious dog attacks involving serious injuries to members across the country.

Attachments:

  • New ‘Responsible Dog Ownership – How To Keep You, Your Dog and Visitors Safe’ – Dog Control Awareness guide/leaflet
  • RM/PFWW/CWU ‘External’ Dog Awareness Week poster.
  • RM/PFWW/CWU ‘Internal’ Dog Awareness Week poster.

Yours sincerely

Dave Joyce
National Health, Safety & Environment Officer

23LTB169 RM CWU National Dog Awareness Week 3 – 9 July 2023

Dog Safety Guide Leaflet – CWU-NPCC-RM-PFWW

756642-20-RM-Dog-Awareness-Week-2023-Poster-A4-INT-ENG-v3

RM-CWU-2023-Dog-Awareness-Week-Poster -15% Increase (2)

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Quality of Service failures – Media Report

Quality of Service failures – Media Report

You will have no doubt seen the various reports this morning, covering quality of service failures across the UK.  The statistics are damning. They represent what our members are seeing and feeling every single day of the week.

The response by the employer – to blame industrial action and sick absence – is both lacking in integrity and honesty.

The CWU have issued a press response, and this is copied below for your information and onward circulation.

Royal Mail are a company in crisis.  A financial crisis.  A moral crisis.  A leadership crisis.

The appointment of a new CEO is now a matter of urgency.  As important as the timing of the appointment is making sure the individual who is given the responsibility of saving this great company is somebody that wants to work with the workforce and the CWU.

Our members are currently voting on an agreement which contains significant levels of change. We understand change is necessary.  However, Royal Mail must respond by appointing a CEO who wants to deliver that change together by taking the workforce with them.

Unless they employ somebody who is willing to recognise that the workforce is Royal Mail’s greatest asset, then the company will not survive.  Restoring quality Q of service cannot be done on the cheap.  Royal Mail must invest to grow.

Now is a moment for Royal Mail’s leadership to show humility and a complete change of tact – and our members want to see and feel that immediately.

The union will now be taking the issues of quality of service and the USO back to the government and the BEIS Select Committee.  As part of this we will also be exposing OFCOM’s ongoing unwillingness to hear the views of frontline workers on what is really happening to the postal service.

PRESS STATEMENT 

“Responding to the latest reports into mail delays a CWU spokesperson said “There has not been a day of strike action for almost 7 months now. For Royal Mail to still be using this is a reason for quality failures is frankly embarrassing.

In addition, the company points to high sick absence, once again without any self-reflection. The treatment of frontline workers has been appalling and has led to record amounts of postal workers leaving the industry and a crisis of morale. The culture of imposition and fear sees workplaces across the UK stripped to the bone and incapable of fulfilling anywhere near the service the public deserve.

Royal Mail is at a crossroads. It is a company without leadership or direction. The appointment of a new CEO is the most crucial in Royal Mail’s history. It must be someone with a completely different vision. They must also be willing to work with the union and end the failed command and control culture – or the company will not survive.”

Yours sincerely

Dave Ward
General Secretary       

Andy Furey
Acting Deputy General Secretary (Postal)  

23LTB168 Quality of Service failures Media Report

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Quality of Service failures – Media Reports 30/6/23

Dear Colleagues,

You will have no doubt seen the various reports this morning, covering quality of service failures across the UK. The statistics are damning. They represent what our members are seeing and feeling every single day of the week.

The response by the employer – to blame industrial action and sick absence – is both lacking in integrity and honesty.

The CWU have issued a press response, and this is copied below for your information and onward circulation.

Royal Mail are a company in crisis. A financial crisis. A moral crisis. A leadership crisis.

The appointment of a new CEO is now a matter of urgency. As important as the timing of the appointment is making sure the individual who is given the responsibility of saving this great company is somebody that wants to work with the workforce and the CWU.

Our members are currently voting on an agreement which contains significant levels of change. We understand change is necessary. However, Royal Mail must respond by appointing a CEO who wants to deliver that change together by taking the workforce with them.

Unless they employ somebody who is willing to recognise that the workforce is Royal Mail’s greatest asset, then the company will not survive. Restoring quality 6of service cannot be done on the cheap. Royal Mail must invest to grow.

Now is a moment for Royal Mail’s leadership to show humility and a complete change of tact – and our members want to see and feel that immediately.

The union will now be taking the issues of quality of service and the USO back to the government and the BEIS Select Committee. As part of this we will also be exposing OFCOM’s ongoing unwillingness to hear the views of frontline workers on what is really happening to the postal service.

Yours sincerely,

Dave Ward
General Secretary

Andy Furey
Acting Deputy General Secretary (Postal)

PRESS STATEMENT

“Responding to the latest reports into mail delays a CWU spokesperson said “There has not been a day of strike action for almost 7 months now. For Royal Mail to still be using this is a reason for quality failures is frankly embarrassing.

In addition, the company points to high sick absence, once again without any self reflection. The treatment of frontline workers has been appalling and has led to record amounts of postal workers leaving the industry and a crisis of morale. The culture of imposition and fear sees workplaces across the UK stripped to the bone and incapable of fulfilling anywhere near the service the public deserve.

Royal Mail is at a crossroads. It is a company without leadership or direction. The appointment of a new CEO is the most crucial in Royal Mail’s history. It must be someone with a completely different vision. They must also be willing to work with the union and end the failed command and control culture – or the company will not survive.”

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