NEBOSH – Launches New Health & Safety Pocket Guide Range – Safety Reps Resources:

NEBOSH, the National Examination Board in Occupational Safety and Health is a UK-based independent examination board delivering vocational qualifications in health, safety and environmental practice and management. NEBOSH has launched its latest ‘Pocket Guide’ book range which will be of interest to Health and Safety Representatives as useful resources.

The Quick Reference Guides are:

• Guide to Risk Assessment
• Guide to Risk Profiling and
• Guide to Auditing for Health and Safety

The Risk Assessment short, pocket-sized guide is designed as a quick reference tool for those involved in assessing risk in the workplace. It contains the key elements of the risk assessment process along with guidance on what to include and consider.

This Risk Profiling short, pocket-sized guide is designed as a quick reference resource for individuals engaged in risk profiling for organisations, encompassing leaders and health and safety professionals. The guide includes the key stages of the risk profiling process, summaries of useful tools and models and an example risk register.

The third and latest to be published, the ‘Guide to Auditing’ Health and Safety, in the pocket guides series, builds on the information previously published in the ‘Quick Reference guides’ to ‘Risk Assessment’ and ‘Risk Profiling.’

These new quick reference pocket guides are designed to serve as a valuable resource for individuals engaged with undertaking risk assessment and safety and health auditing to determine whether appropriate health and safety management systems are in place and that suitable risk control systems and workplace precautions are being implemented.  Likewise, they will serve as a valuable resource to union health and safety reps when carrying out workplace health and safety inspections, checking on legal compliance and whether a safe place of work, safe system of work, safe plant and equipment and adequate safety information, instruction, supervision and training are in place and fit for purpose.

The health and safety pocket-sized auditing guide covers what auditing is and the different types of audits, information on performance evaluation and how auditing can contribute to continual improvement. It’s designed as a quick reference resource for individuals engaged in auditing for health and safety and focuses on the six key stages of the audit process, including some useful tips and examples to help the reader participate in a successful audit with information on the different types of audit.

As well as those who conduct health and safety audits, this quick reference guide is also a useful tool for anyone who has responsibility for health and safety in the workplace.

Health and safety audits play a crucial role in the effective management of health and safety in the workplace. This NEBOSH guide will support readers through the process and help them to effectively plan and carry out an audit or inspection. The pocket-sized guides are a great reference resource to support individuals who need a quick refresh of a topic and are looking for something in a simple format that can be quickly skimmed through when needed.

The NEBOSH Quick Reference Pocket Guides are available in print (£10) and eBook (£8) from the NEBOSH online shop at:

Reference guides

Further Information from:

NEBOSH

Dominus Way,

Meridian Business Park,

Leicester, LE19 1QW
Tel: 0116 263 4700

Email: info@nebosh.org.uk

Yours sincerely

Dave Joyce
National Health, Safety & Environment Officer

24LTB037 NEBOSH – Launches New Health & Safety Pocket Guide Range – Safety Reps Resources

Quick Reference Guide to Auditing For Health and Safety

Quick Reference Guide to Risk Assessment

Quick Reference Guide to Risk Profiling

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TUC DISABLED WORKERS CONFERENCE VISITORS – 23^RD – 24^THMAY 2024

The TUC Disabled Workers Conference 2024 is being held from Thursday 23^rd – Friday 24^th May 2024 at the ACC, King’s Dock, Port of Liverpool, Kings Dock Street, Liverpool L3 4FP.  The Conference sessions will be as follows:

Thursday 23^rd May             10.00 – 18.00

Friday 24^th May                   09.30 – 17.30

The CWU are allowed a limited number of visitors to attend the above Conference and places will be allocated on a first come, first served basis.  Due to the need for extra security at all TUC Conferences, names and addresses of those wanting visitor tickets must be supplied and tickets are not transferable.

Anyone interested in attending will need to contact their Branch initially for funding, to include a £15 visitor ticket fee. The easiest way to pay the £15 fee will be for us to transfer it directly from your Branch’s account through the rebate system, therefore please contact Angela Niven on conferences@cwu.org  with details of which Branch the individual belongs to on application.  Alternatively you can send a cheque (made payable to ‘CWU’) addressed to Angela Niven at CWU HQ with a covering letter.  Please note that places will not be reserved until the £15 fee is received.

Please let me know if you would like to attend the Conference as a visitor by no later than midday on Wednesday 7^thFebruary 2024

Any further enquiries with regards this please contact conferences@cwu.org or Angela Niven on 020 8971 7256.

Yours sincerely,

Dave Ward

General Secretary

LTB 035/24 – TUC Disabled Workers Conference Visitors – 23rd – 24th May 2024

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Royal Mail Processing Engineering Territorial Representative’s Elections

• Northern Territory (3 Positions)
• Southern Territory (3 Positions)

Further to LTB 12/24 dated 10^th January 2024 at the close of nominations the following have been received.

NORTHERN TERRITORYPhilip AshallGreater Mersey Amal*ElectedStephen HaggertySouth Yorkshire & District Amal*ElectedMark HobinLancs & Cumbria Branch*Elected

SOUTHERN TERRITORYPeter HoareGreat Western Branch*ElectedJohn HumphriesLondon Postal Engineering Branch*ElectedIan McMullon Midland Counties Branch *Elected

Congratulations to all those who have been elected.

Any enquiries to this LTB please contact: The PTCS Department reference 312, email address: khay@cwu.org or hmaughan@cwu.org

Yours sincerely

Carl Maden
Assistant Secretary

LTB033.24 – Royal Mail Processing Engineering Territorial Representative’s Elections

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The Fire Safety Event – National Exhibition Centre (NEC) – 30 April – 2 May 2024:

The Health, Safety and Environment Department has been notified of the 2024 ‘National Fire Safety Event which takes place in Birmingham as follows:

Venue:

National Exhibition Centre (NEC)

Birmingham

B40 1NT

United Kingdom

Dates and Times

Tuesday 30th April 2024

10:00 – 16:30

Wednesday 1st May 2024

10:00 – 16:30

Thursday 2nd May 2024

10:00 – 15:30

This is a ‘Free to Attend’ Event

Exhibition:

The annual event has 10,000 visitors annually and involves an exhibition with 175 fire safety exhibitors displaying and demonstrating the latest fire safety protection, equipment, technology and devises.

Seminar Programme:

The Fire Safety Summit presents a distinguished line-up of industry experts and keynote speakers. Gain valuable insights and expertise on best practices, regulatory updates, and current topics influencing the fire safety sector. 

Helping those attending to upskill and elevate expertise in fire safety, there is a programme of CPD-accredited seminars, curated and presented by various industry experts to improve fire safety knowledge, risk control and management. The aim of the organisers is to deliver  in-depth, current knowledge on pivotal fire safety components ensuring that attendees are equipped with the latest insights, regulatory updates, and influential case studies with an opportunity to get pressing questions answered.

The programme will showcase presentations on the important fire industry updates and guidance for practitioners and businesses with a focus on standards, regulations and industry best practice. These sessions will be vital to ensure companies and organisations remain compliant and are equipped to meet their needs.

The Programme Sessions

Tuesday 30th April 2024

• Fire safety legislation, Legal Obligations and the responsible person 
• Complying with the Building Safety Act 
• Mind the Fire Safety Gap – complexity versus competence 
• Home Office address on UK Fire Safety 

Wednesday 1st May 2024

• Navigating fire safety management in Tall Buildings & High Rises 
• Arson: What can be done about deliberate fire raising? 
• From codes to courtrooms: The latest in Fire Safety Legislation 
• The Future of Fire Risk Assessment

Thursday 2nd May 2024

• Critical strategies for Tall Buildings & High Rises 
• Residential fire safety: Transparency, resident engagement & PEEPs 
• Elevating standards: The crucial role of Passive Fire Protection 
• Mastering difficult conversations 
• Beyond Compliance: Ensuring competency in Fire Risk Assessment teams 

Register For a FREE PASS here: –  https://rfg.circdata.com/publish/TSSES24/?source=FSE24website

Further Information

The Fire Safety Event – Organised by Nineteen Group

Central House
1 Alwyne Road
Wimbledon
SW19 7AB
E: info@firesafetyevent.com
T:  020 8947 9177

Yours sincerely

Dave Joyce
National Health, Safety & Environment Officer

24LTB034 The Fire Safety Event – National Exhibition Centre (NEC) – 30 April – 2 May 2024

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Safety, Health and Wellbeing Live – South Event and Conference 2 & 3 October 2024

The Health, Safety and Environment Department has received details of the 2024 Safety, Health and Wellbeing (SHW) Live, South Event which takes place in Farnborough at the Farnborough International Exhibition and Conference Centre, on 2^nd and 3rd October 2024 – 9:30am – 4pm Wednesday 2^nd October and 9:30am – 3:30pm Thursday 3^rd October 2024. Access is via Gate ‘F’– GU14 6TQ. This is a free to attend, live event, specifically designed for occupational safety and health professionals across the South of England.

Farnborough International Exhibition and Conference Centre is a modern events venue with stunning views of the famous airfield and has free car parking.  Just 35 minutes by train from London it has been home for the SHW Live in the South event now for a number of years. It has good road access travelling from anywhere along the M4 corridor, South Coast, London and across the South East and East of England. There are over 2,500 hotel rooms available nearby.

The event comprises of a Health and Safety Exhibition with over 90 trade key suppliers from across the health, safety and wellbeing industry, including manufacturers, research and developers, suppliers of health and safety plant, equipment and technical expertise exhibitors etc., providing an opportunity to stay up-to-date with all the latest developments across the health, safety and wellbeing industry.

The Conference entails two days of high-quality curated CPD-accredited content seminars and presentations on various health and safety subject matter delivered by various high profile speakers and industry leading figures, across four theatres – the Keynote Theatre, the HSM Knowledge Hub, the Wellbeing Hub and the Fire Safety Hub. These sessions are supported by key organisations including The British Safety Council, HSE, IOSH, NEBOSH and many more. Details of all available seminar sessions are listed on the website, with the following list of session topics:

• Fire Safety and Evacuations
• Achieving a Positive OSH/Safety Culture
• PPE Standards
• Sentencing H&S Offences
• Health & Safety Focus
• RIDDOR
• Psychological Safety – Speaking Up
• Hackitt Report on Building Regulations & Fire Safety
• Falls From Height and Workplace Fatalities
• Microbiological Contamination, Hazards and Solutions
• Training
• Risk Management Culture
• Protecting Workers in Hazardous Environments
• Leadership v Individual Resilience
• PPE Compatibility
• IOSH Mapping Sustainable Development Goals
• Risk Management Systems
• Occupational Health & Wellbeing Business Case

For those not able to attend the event or join the seminars in person, or who want to catch up, the event organisers will be sharing a number of recordings from the free conference presentation sessions from the SHW Live South event.

There will be a free networking reception party at the end of day one, open to all attendees.

The entire event and conference is free to attend subject to pre-registering for a free pass here: https://www.safetyhealthwellbeing.live/farnborough-international

For further information: 

Tel: 01905 732737 | Email:reservations@eventexpressuk.com

Yours sincerely

Dave Joyce
National Health, Safety & Environment Officer

24LTB032 Safety, Health and Wellbeing Live – South Event and Conference 2-3 October 2024

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Royal Mail Property & Facility Solutions – Election of:

• 3 Regional Cleaning Representatives – North, East & West Regions
• 1 National Cleaning Representative

Further to LTB 01/024 dated 3^rd January 2024 at the close of nominations the following have been received.

Regional Cleaning Representative – North RegionNicola BoothHull & East Ridings*Ballot RequiredSue SmithLeeds No 1 Amal 

Regional Cleaning Representative – East RegionChristopher ImsSouth Midlands PostalELECTED

Regional Cleaning Representative – West RegionCathy ChilcottBristol & District AmalELECTED

National Cleaning RepresentativeEleanor HipsonGlasgow & District AmalELECTED

The timetable for the above ballot is as follows:-

Ballot Papers Despatched:        1^st   February 2024

Ballot Closes:                            19^thFebruary 2024

Any enquiries regarding this Letter to Branches should be addressed to the Senior Deputy General Secretary’s Department on telephone number 020 8971 7237, or email address sdgs@cwu.org.

Yours sincerely,

Tony Kearns

Senior Deputy General Secretary

LTB 031/24

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THE FUTURE OF THE USO

All Branches would have seen media coverage over the weekend following Ofcom deliberately leaking its report on the future of UK postal services.

In response to this the attached statement has been released and this sets out the union’s position.  

In particular, we would draw your attention to the following key points.

1. CWU believe that Ofcom’s report and their claim that this will be open to genuine consultation – is a complete sham. We are in no doubt that Ofcom are testing the water for a three day a week delivery service, which is their preferred option and may well be the preferred option of some of Royal Mail’s Board members and senior leadership team.  
2. Whilst we recognise there is a legitimate debate to be had on what changes may be required to sustain the future of the USO, we will not standby and allow Ofcom’s sham report to take centre stage. Instead, the CWU will be developing an alternative vision for the future and working with economists and industry experts, who support the continuing need of the USO as an important public service and a major contributor to the UK economy.
3. Whilst there have been some positive signs recently from the new CEO and the new managerial team, we will be making it clear to the company that working together on the future of the USO must be driven by a proper growth strategy.The best way forward for Royal Mail and our members is for both parties to reach an agreed position on change, alongside the introduction of new products and services, including an expanded role for postal workers. This means the company recognising that its existing infrastructure, fleet and presence in every community, is the real platform to build a successful future for all stakeholders.
4. In developing an alternative vision to Ofcom’s report, we will also call for an independent review of Ofcom and its role in managing the decline of UK postal services over many years and creating a race to the bottom across the sector on pay, terms and conditions. 
5. We will launch a political campaign to support our vision for the future and this will be set out in more detail at the National Briefing on the 8^th The CWU has been working closely with the Labour Party for the last twelve months to agree a comprehensive regulatory review of the entire sector, as well as agreeing that the Labour Party commits to ensuring the USO remains Royal Mail’s central mission. These policies were agreed and outlined in the 2023 National Policy Forum Consultation Document, an extract of which is attached to this briefing.  The CWU is having ongoing conversations with the Labour Party and the relevant Shadow Ministers on the best way to protect and sustain the USO in the future.    

Please ensure the content of this LTB and the attached statements are circulated in all workplaces.

Further information will be sent out in due course.

Yours sincerely,

Dave Ward                                                                

General Secretary 

Martin Walsh

Deputy General Secretary (Postal)

---

CWU STATEMENT AND PRESS RELEASE ON THE USO

The early leaking of the details of the OFCOM report on the future of the Universal Service Obligation (USO) to the media sums up the lack of professionalism, integrity and credibility they have as a regulator.

This report, like their previous investigation on quality of service, has been produced without the input of a single postal worker or the CWU. OFCOM have abandoned their responsibilities on quality of service and are now attempting to do the same on the USO.

Debating the future of the postal service in the absence of those who work for it and deliver it every day is completely inappropriate and should tell everybody what OFCOM’s real priorities and motives are.

It is therefore no surprise to see OFCOM potentially recommending letter deliveries every other day which is a serious down-dialling of the USO to a level which would threaten tens of thousands of jobs. This is the regulator openly pursuing the failed agenda of the former Royal Mail Group senior leadership – all of whom have now left the company.

The CWU and our members are not blind to the need for change. But we want changes based on the needs of customers, the security of our members’ jobs and driven by an ambitious growth strategy that sees the infrastructure, fleet and presence in every community as Royal Mail’s key assets.

The CWU will work with economists to produce an alternative and independent view on the future of postal services in the UK and embark on a major engagement exercise with our members, businesses and the public.

This is a huge test of the new leadership of Royal Mail. There have been some positive recent signs but they must now decide whether to back a completely failed vision which will destroy the company or change direction and join the CWU in expanding the role of postal workers and in turn expanding services, job security and profit.

Extract from Labour’s 2023 National Policy Forum Consultation Document

Labour believes that Royal Mail provides crucial services to the public, is a key part of our national infrastructure and remains a significant contributor to the UK economy. Labour recognises Royal Mail staff are essential workers. We recognise the mismanagement of Royal Mail has failed both workers and customers and the status quo will not deliver the service customers deserve. 

Labour is committed to the Universal Service Obligation (USO) as the company’s central mission. The next Labour government will guarantee that the USO is secure for the future and will continue to be provided by Royal Mail in a way that is affordable and accessible to all users and financially sustainable for the long term. This will include a comprehensive regulatory review to improve quality of service and labour standards across the wider sector.

Labour stands against the break-up of Royal Mail and will oppose any attempt to turn this vital service into a “gig economy” employer. Labour will support Royal Mail and unions in the development of plans to expand the role of postal workers, adding social value to our communities and innovative products and services that will support the growth of local and regional economies. To align the interests of customers, workers and the business, Labour will explore different approaches to corporate governance for Royal Mail, which will support growth and embed long-term investment.

LTB 030/24 – FUTURE OF THE USO

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Royal Mail Group (SHE) Safety Flash FY24-02 – ‘Speeding in New 20mph Low Speed Zones’

Introduction:  

Royal Mail Group’s Safety Team have issued ‘RMG SHE Safety Flash FY24-02’ which in effect aims to do two things:

• Draws attention and raises awareness amongst Royal Mail Group drivers of the growing number of new 20mph low speed zones across the UK.
• Warns RMG Fleet drivers that they must comply with speed limits at all times.

Background: 

In recent years there has been a growing trend for local highway authorities to reduce the speed limit to 20mph, particularly around schools. 20mph low speed zones are becoming more common across the UK and in Wales for example, 20mph is now the default speed limit in previously identified 30mph zones.

The Welsh Government recently introduced a 20mph speed limit on ‘restricted’ roads Restricted roads are those with street lamps placed not more than 200 yards apart which are usually found in residential and built up areas. In London over half of roads now have a 20mph speed limit as of this month. There are also plans to introduce more 20mph speed limits in other parts of the UK including Birmingham, Cornwall, Wirral and Scotland. Many cities already have 20mph zones like Hull and Norwich.

The lower speeds result in fewer and less severe collisions and fewer casualties. A Transport for London (TFL) study reported that since the introduction of the lower speed limits, the following was found:

• Serious injury decreased by 25%
• Collisions involving vulnerable road users decreased by 36%
• Collisions involving pedestrians decreased 63%

In the rest of the UK, the 20mph limit is reserved for areas which are high risk (e.g., near a school, or in a heavily pedestrianised area) or to encourage active travel.

Environmental Benefits with Emissions Reductions:

There is additionally both a casualty reduction benefit and an environmental benefit from lower speed limits. The science is clear and that is that travelling at lower speeds reduces the likelihood and severity of a collision. 20mph zones have been effective in reducing casualties plus toxic CO2 and NOx emissions are cut. 17 charities signed an open letter last September supporting the 20mph policy stating that the benefits went beyond road safety as it also supports broader health, climate, environmental and societal goals, helping the vulnerable to get about, improving social connection and reducing air and noise pollution etc.

Description of the Issue for Royal Mail Group:

Royal Mail investigations reveal poor compliance with 20mph speed limits by many of its drivers! A survey by the RAC found 86% of journeys in 20mph zones broke the speed limit, and Royal Mail Group’s own data is showing a similar worrying pattern. Whilst at this stage, only a small number of roads have a 20mph speed limit, 65% of speeding incidents are measured and remotely recorded by Royal Mail Fleet vehicles on the ‘Trimble Recording

Telemetry Units (RTUs)’ fitted in the fleet’s vehicles. Additionally, 24% of all road traffic collisions (RTCs) in Royal Mail delivery vehicles are recorded on 20mph roads.

Key Message:

The message from Royal Mail Group (Royal Mail, Parcelforce, RMSS etc.) to all drivers is this; Whilst other drivers may not respect 20mph limits, it is essential that Royal Mail Group drivers always drive within the legal speed limit.

Police Action – Speeding Prosecutions:

The minimum penalty for a driver caught speeding is £100 and three penalty points on their drivers’ license. Fines are part of the push to end death and serious injury on the roads. London motorists alone were fined £20 million last year for breaking 20mph speed limits.

Actions:

• All Drivers – All drivers must comply with speed limits at all times – including in 20mph zones.
• PiCs/Managers – Brief staff on this SHE Flash, display it and bring it to the attention of all drivers.
• PiCs/Managers – Managers must use telemetry where available to identify and challenge excessive speeding (within RMG/CWU National Agreements).

CWU ASR/WSR Action:

• ASRs/WSRs please ensure that this Safety Flash is communicated, displayed and brought to the attention of all drivers (Royal Mail, Parcelforce, RMSS etc.) and particularly delivery member drivers.
• ASRs/WSRs to carry out spot check safety inspections including a check that the SHE Flash actions are deployed by PiCs/Managers.
• ASRs to check compliance with this issue during Workplace Safety Inspections and ensure drivers are briefed, raising awareness at every opportunity especially with delivery member drivers.

Attachments: 

• Royal Mail Group (SHE) Safety Flash FY24-02 – ‘Speeding in New 20mph Low Speed Zones.’
• CWU 20mph ‘Be Aware’ 20mph Low Speed Zone Posters 1 and 2.

Yours sincerely

Dave Joyce
National Health, Safety & Environment Officer

LTB 029/24 – Royal Mail Group (SHE) Safety Flash FY24 02 – ‘Speeding in New 20mph Low Speed Zones’

Att: SHE Flash FY24 002 -Speeding in 20mph Zones

Att: CWU – 20mph Speed Warning Poster (1)

Att: CWU – 20mph Speed Warning Poster (2)

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ROYAL MAIL SPECIALIST SERVICES (RMSS)/RELAY – S188 CONSULTATION

Branches are informed that the department was invited to meet the senior management team for Royal Mail Specialist Services (RMSS)/Relay on 18^th January 2024, where we were informed of proposals to restructure the RMSS operation to address significant workload decline and commercial challenges.

The proposals, which are wide reaching, include changes to duty structures and attendance patterns and entail a projected headcount reduction amongst CWU Grades of circa 45 Nationally, including the proposed cessation of RMSS operations at two sites, Nottingham and the National Film Transport Unit (NFT) in Slough.  The department received a S188 notification at the close of business on 19^th January 2024, which formalises the legal consultation process for the proposed changes.  We were also informed that the business would be briefing the commencement of the consultation in a WTLL across RMSS sites, commencing this morning.

While this news will of course be unsettling for members at the affected sites, initial discussions have focussed on reaching an agreed way forward, which secures the future of the RMSS/Relay business.  The department is committed to securing an agreed process to guide discussions and RMSS have confirmed that MTSF will be fully applied in line with the commitments in the Business Recovery, Transformation and Growth (BRT&G) Agreement.

Branches are asked to ensure that the contents of this LTB are brought to the attention of our members in RMSS and further updates will be provided as the National discussions progress.

Any enquiries in relation to this LTB should be addressed to Davie Robertson, Assistant Secretary, email: shayman@cwu.org quoting reference: 218.01.

Yours sincerely

Davie Robertson

Assistant Secretary

LTB 028/24 Royal Mail Royal Mail Specialist Services (RMSS)/Relay – S188 Consultation 22.01.24

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General Secretary Dave Ward will be on Sky News this morning at 0745 discussing the leaked reports on OFCOMs review of the USO proposals.

……

CWU STATEMENT ON PRESS REPORTS

The early leaking of the details of the OFCOM report on the future of the Universal Service Obligation (USO) to the media sums up the lack of professionalism, integrity and credibility they have as a regulator.

This report, like their previous investigation on quality of service, has been produced without the input of a single postal worker or the CWU. OFCOM have abandoned their responsibilities on quality of service and are now attempting to do the same on the USO.

Debating the future of the postal service in the absence of those who work for it and deliver it everyday is completely inappropriate and should tell everybody what OFCOM’s real priorities and motives are.

It is therefore no surprise to see OFCOM potentially recommending letter deliveries every other day which is a serious down-dialling of the USO to a level which would threaten tens of thousands of jobs. This is the regulator openly pursuing the failed agenda of the former Royal Mail Group senior leadership – all of whom have now left the company.

The CWU and our members are not blind to the need for change. But we want changed based on the needs of customers, the security of our members jobs and driven by an ambitious growth strategy that sees the infrastructure, fleet and presence in every community as Royal Mail’s key assets.

The CWU will work with economists to produce an alternative and independent view on the future of postal services in the UK and embark on a major engagement exercise with our members, businesses and the public.

This is a huge test of the new leadership of Royal Mail. There has been some positive recent signs but they must now decide whether to back a completely failed vision which will destroy the company or change direction and join the CWU in expanding the role of postal workers and in turn expanding services, job security and profit

Dave Ward
General Secretary

Martin Walsh
Deputy General Secretary Postal

Interview on Twitter

Excellent interview on Sky News with our General Secretary @DaveWardGS

Dave exposing the sham of how OFCOM are operating on quality of service and the Universal Service Obligation. pic.twitter.com/VbQvELBo4g

— CWU (@CWUnews) January 22, 2024

Interview on Facebook

https://www.facebook.com/share/v/28fUPAsTc7N4p5g2/?mibextid=WC7FNe