Royal Mail Group (SHE) Safety Flash FY23 021 – ‘Dog Attacks’:
Introduction, Background and Description:
Royal Mail Group’s Safety Team have issued ‘RMG SHE Safety Flash FY23 021’ following a very serious dog attack in which the victim postman/OPG sustained significant, serious injuries on 10 October 2023.
In summary (and as detailed in the attached RMG SHE Flash FY23 021 – entitled ‘Dog Attack’), a large dog, known to the duty holder postman/OPG ferociously attacked and injured the victim. The postman/OPG had arrived at the property concerned with mail items to deliver. He saw the dog on a lead by the front door but could not see inside the door and if anyone was at the end of the lead or if the dog was secured and tied up. The postman/OPG opened the gate and entered the property, upon which the dog which was unsecured, leapt forward and launched a ferocious attack on him.
Despite this dog being known to the postman/OPG, it had not been reported to a line manager to be included on the ‘Offsite Risk Assessment’ (ORA).
Instead, the postman had wrongly come to an agreed arrangement with the customer/dog owner concerned which was to enter the property and leave the mail on the floor about ten feet away from the house front door, if the dog was present. This was a totally wrong approach and an inappropriate solution to agree with a customer.
Under RMG’s ‘zero-tolerance’ approach, the postman should never have entered the premises, if a large dog was seen to be present and loose or potentially loose. The customer should have either put the dog away and secured it in a room from where it couldn’t get out or if the customer/dog owner wishes to let their dog roam freely on their property, then they should fit an exterior mail box on the property’s perimeter fence or wall etc., in order to keep the postmen and women safe from possible dog bites and attacks.
The postman/OPG should never have accepted any assurances from the customer/dog owner or made any such ‘informal’, extraordinary arrangements with the customer/dog owner and he should not have entered a premises with this large dog in full view, whether it was on a chain, lead, rope, strap etc., or not.
Full details and learning points are contained in the ‘SHE Flash FY23 021- Dog Attack’, copy attached.
Impact/Injuries:
The victim delivery postal worker received severe injuries to his right arm and upon being dragged/knocked to the ground, the dog inflicted severe, deep bite wounds to the victim’s head and skull. The victim was rushed to hospital for emergency treatment and apart from the physical injuries there will be shock and psychological injury following such a devastating attack.
Police Action:
The incident was correctly, promptly reported to RMG Security and the Police who are currently undertaking an investigation with the view of charging the dog owner with a criminal offence under Section 3 of the Dangerous Dogs Act.
Key Messages, Learning Points, Advice and Actions:
Postmen/Postwomen OPGs – Stay Safe:
- 82% of attacks happen at a customer’s door or in their garden so take no risks!
- Never put your fingers through a letterbox – use a posting peg whenever you can.
- Always be vigilant. Monitor your surroundings for dogs, look out for tell-tale signs of dogs at a property, for example, beware of the dog warning signs, dog beds, toys, chewed items, bones, food and water bowls, dog mess etc.
- If there’s a gate to the property, rattle it and wait a few seconds to see if a dog is present. Listen and look for signs of a dog’s presence.
- Do not enter a garden if you feel at risk or fear that there is or may be a dog present and roaming free on the property. Remember, Dogs are naturally territorial and defensive. Territorial displays are a normal part of their behavioral traits. While any dog may show territorial responses, certain dogs have been bred and trained for guarding and watchful behaviors.
- Never accept dog owner’s assurances that a dog will not bite or harm you – always ask owners to restrain and secure their dogs or put them away. Step back and away from an owner with a dog to avoid any protective, defensive reaction from the dog – staying out of the dog’s space.
- Where a dog is present do not hand items over to the owner or for example over a fence or gate and do not pass them into the customer/dog’s space.
- Use your pouch or trolley as a barrier between you and a dog, if approached unexpectedly.
- Never feed or stroke dogs and certainly never tease or antagonise a dog.
- Report all dogs, incidents, near misses etc., on your duty to your manager for it to be entered on the ORA system and check Walk Logs.
- If you are attacked, you must report it, even minor incidents – first to your manager and then to RMG Security and the Police. You could help stop future attacks happening by doing this and supporting prosecution of irresponsible dog owners. Under the revised Dangerous Dogs Act, postal workers have legal protection from dog attacks on private property.
- Dog ownership has recently increased and research suggests that there are now approximately 12 million dogs in the UK, with a third of households owning a dog. That means one in three properties that mail deliveries are made to in the UK will have one or more dogs.
Managers/PiCs/COMs –
- When performing Safety Conversations with staff, ensure dangerous dogs are covered.
- Make sure employees are regularly briefed on dog attack risks.
- Agency staff also need to be briefed on dog attack risks and safety precautions when carrying out deliveries.
- Remind staff to adopt a ‘zero-tolerance’ approach.
- Remind staff not to put fingers through the letterbox. Over 400 postal staff are bitten through the letterbox every year and 1000 postal staff have had a finger or part finger bitten off or severely injured in the last 5 years with many individuals left with permanent disability.
- Maintain the ORA and Walk Logs with all dog risks.
- Ensure that all dog incidents are recorded and reported with the appropriate action followed as per the ‘One Page Managers Guide For Reporting Dog Attacks’ (copy attached).
- Ensure that staff know where to access, the ‘Delivery Safe System of Work.’
- Ensure that staff report all significant dog hazards (dogs showing aggression, snatching letters behind letterbox or loose on a property or in a public space) to a manager so they can be recorded on the ORA (Offsite Risk Assessment) and duty Walk Log. The manager should then take appropriate action. Mangers must refer to the ‘One Page Managers Guide For Reporting Dog Attacks’ (copy attached). Ensure actions have been completed.
CWU ASR/WSR Action:
- ASRs/WSRs please ensure that this Safety Flash is communicated and brought to the attention of all appropriate delivery members in Royal Mail and Parcelforce and that the SHE Flash actions are deployed by PiCs/Managers.
- ASRs to concentrate attention on this matter during Workplace Safety Inspections and ensure delivery members are briefed.
- Ensure the Delivery SSoW is followed and monitored.
- Ensure all dog hazards are recorded on the ORA.
- Ensure managers record and report all dog attack incidents and follow the ‘One Page Managers Guide For Reporting Dog Attacks’ (copy attached).
- Ensure that the ASR is promptly notified of all dog attacks and an ERICA copy is provided to the ASR without delay.
- Ensure that members who are victims of dog attacks and incur over one week’s sick leaved complete an RMG Dog Attack Compensation Scheme Claim Form (copy attached) which will protect them from loss of earnings, ensuring they receive ‘average earnings’ rather than ‘basic pay’ whilst recovering from their injuries.
- Ensure that members who are victims of dog attacks receive a CWU LS3 Claim Form for Legal Assistance (copy attached).
Attachments:
- Royal Mail Group (SHE) Safety Flash FY23 021 – ‘Dog Attack’.
- RMG One Page Managers Guide for Reporting Dog Attacks.
Footnote and Warning:
It is worth noting and warning delivery members that there have been a number of serious dog attacks resulting in severe injuries on postmen and women in recent months, in various parts of the country plus the overall number of dog attacks on postal workers continues to increase. As such, members should be warned against complacency and advised strongly of the need to be vigilant and on their guard at all times, taking no unnecessary risks with their personal safety and wellbeing. Always, take a safe course of action when presented with a choice.
AVOID & STAY SAFE
A – Avoid interacting with all dogs – don’t take risks!
V – Value yourself; don’t put yourself at risk.
O – Observe; keep your Walk Log up to date.
I – Inform others of potential risks to stop them being attacked – don’t ignore minor incidents! – report it! It may be far worse next time!
D – Defend yourself if necessary, using your delivery equipment and support investigations and prosecutions – too many injured members refuse to support prosecutions and give evidence, leaving dog owners who are guilty of criminal offences to get away scot-free!
Yours sincerely
Dave Joyce
National Health, Safety & Environment Officer
LTB 309/23 – Royal Mail Group (SHE) Safety Flash FY23 021 – ‘Dog Attacks’
Att: SHE Flash FY23 021 – Dog Attack
Att: One Page Manager Guide for Reporting Dog Attacks v1.1
Att: RMG-Dog-Attack-Compensation-Claim-Form – Word Doc
Att: LS3 Claim Form
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