Parcelforce Worldwide – Joint Communication – Pathway to Change Update
Attached for the information of Branches, Representatives and Parcelforce members is a Joint Communication agreed with Parcelforce to provide an update on agreed initiatives to address current issues associated to the REX technology.
In recent weeks, senior members of the Royal Mail/ Parcelforce Management Teams and the department have visited a number of Depots and sought direct feedback from our members on the prevailing issues associated to Auto REX.
A number of common themes were explored relating to continued routing issues and the perception that adherence to the delivery sequence has restricted the ability of Drivers to use their experience to resolve routing problems and manage their day which has undoubtedly adversely affected morale. This direct, detailed feedback has been invaluable and has greatly assisted in informing talks to agree steps to resolve the issues.
The attached Joint Statement details agreed phased trial activity designed to address the common themes and restore to the Driver more control over their load plan, start point and route schedule, while retaining the ability for PFW to offer the 1-hour ETA which is essential in the premium market sector that Parcelforce operate. Trial activity will be closely monitored by the Joint Working Group.
In addition, arrangements have been made to enable the JWG and the Regional Organisers to meet Geoplan and directly address the many issues raised by our members relating to the REX routing performance. Arrangements are also being confirmed to create a monthly forum to allow a number of Representatives to engage directly with the JWG.
In recognition of the efforts of our members it has been agreed that the trial activity will not delay the deployment of the SWW in Depots. Arrangements are being made to fast track local discussions on the arrangements with a view to concluding agreements by Friday, 9th July 2021.
The department believes that there is now an opportunity to address some of the current REX issues and updates will be provided as the trial activity progresses. The department would be grateful if Branches could ensure that the contents are brought to the attention of our Parcelforce members.
Any enquiries in relation to this LTB should be addressed to Davie Robertson, Assistant Secretary, email: email@example.com reference 054.06.