ROYAL MAIL: MULTICHANNEL CUSTOMER EXPERIENCE (MCE) – 2015/16 HALF YEAR BONUS PAYMENT 

OYAL MAIL: MULTICHANNEL CUSTOMER EXPERIENCE (MCE) – 2015/16 HALF YEAR BONUS PAYMENT 
Branches are advised there were three out of six measures where targets have not been achieved in relation to the MCE bonus scheme for the first half of 2015/16. For our members working in MCE this means a half year bonus of £250 (compared with £450 for the same period last year) which will be paid with November salaries.

 
A Joint Statement has been agreed with Royal Mail MCE and is attached to this LTB for your information.

 
Disappointingly this is the lowest bonus payment we can ever recall being paid and obviously this will be badly received by our MCE members especially as the achievement of some of the measures are out of the control of members. However there is still the opportunity for members to earn a further £500 bonus for the second half of the year.

 
I have registered my concerns with management regarding bonus measures that have been failed through no fault of our members. I will not let this matter rest and will be making further representations to senior management regarding my legitimate concerns. 

 
Further developments with regards to discussions over my comments above specifically relating to certain measures such as the scale of Customer Complaints and the detrimental impact on bonus payments will be reported as appropriate. There is no doubt that the well documented actions of Royal Mail in respect of job losses in deliveries has in turn increased the number of Customer Complaints and this has resulted in extra pressure being placed on our members to serve the customers. The net result is that bonus measures have been failed and this has impacted detrimentally on our members’ bonus payments.

 
Any queries in relation to this LTB should be directed to Lea Sheridan on 020 8971 7361 or lsheridan@cwu.org.

 
Yours sincerely

 
Andy Furey

Assistant Secretary